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fpoisson

Application crash when using drawing tools in Pixel Persona mode

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Hi, i would like to report a bug since the last update install.

Use case :

- create new document or open existing document.

- update pixel layer content with pixel tool, paint brush tool or erase brush tool.

=> crash.

I can't update or create any more content on my project since the 1.8.0 version update.

System infos :

macOS Mojave
Version 10.14.6

MacBook Pro 2018
Intel Core i7 2.6 GHz,
16 Go DDR4
Radeon Pro 560X 4 Go / Intel UHD Graphics 630 1536 Mo

 

Edited by fpoisson

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45 minutes ago, GarryP said:

Welcome to the forums.
If you are using a beta then this probably needs to be moved to the relevant beta bugs forum. (A moderator will be able to do this for you.)

Hi Garry, 1.8 is now available in the Mac App Store, it may have been auto updated

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Hi, i have just installed macOS Catalina, version 10.15.3. I thought the crash could be related as i still was working on macOS Mojave. But the crash still happens... 😢

And i confirm, that my application version is installed from the mac appstore.

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Hi fpoisson,


Thanks for letting us know. This is being investigated and we'll be getting a fix out ASAP. In the meantime if you go into Preferences > Performance and change Undo Limit from 0 back to 1024 and File Recovery Interval to 300 seconds you'll be able to use the Pixel Tools without it crashing.

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Incidentally, we made a DMG file that you can run and follow the instructions to automatically patch the app for you... https://affinity-beta.s3.us-east-1.amazonaws.com/download/PresetsFix.dmg

It seems there was a 'hiccup' on our build server and it has destroyed one file on the Mac App Store build, so we're building and deploying as soon as Apple can pass it through their store. I'm really sorry for the inconvenience :(

Thanks for your patience,

Matt

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6 minutes ago, GarryP said:

I’ve just updated them all

I am hanging on for a while, there is a problem with the NIK plugins in Photo from the Mac App Store, I will update all apps when this is fixed.

When version 2 comes out I will get all apps from the Affinity Store 😀

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Came here to report the same bug.

Thanks @Sean P for the workaround, worked for me too.

For the future, You might want to add some prompt before the update is applied as it's positively terrifying if a working tool suddenly updates (i didnt even notice) and starts to crash heavily afterwards.

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4 hours ago, michitzky said:

You might want to add some prompt before the update is applied

If you bought on the Mac App Store, this is a function of the app store, not of the Affinity products.

You can turn off auto updates from preferences within the App Store.

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12 hours ago, fde101 said:

If you bought on the Mac App Store, this is a function of the app store, not of the Affinity products.

You can turn off auto updates from preferences within the App Store.

Thanks for the heads-up!

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