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Posts
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Joined
Everything posted by StevenS
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How I get affinity account?
StevenS replied to Bakhit Belhaqaba's topic in Customer Service, Accounts and Purchasing
Hi Bakhit, Serif do not have any record of Mac App Store purchases, and the Affinity Store is independent of any other forum account or Serif mailing list you may also be part of. -
Buy AD and AP workbook together
StevenS replied to davorin's topic in Customer Service, Accounts and Purchasing
Hi Richard, Thanks for contacting us directly In the event that anyone else is looking at this post, please email us using affinity@serif.com and we'll be happy to help with this issue. Steven -
Cannot find records of my purchases
StevenS replied to jgc's topic in Customer Service, Accounts and Purchasing
Hi jgc, Welcome to the Affinity Forums! Serif do not have any record of Mac App Store purchases, and the Affinity Store is independent of any other forum account or Serif mailing list you may also be part of. Essentially, if you bought it from Apple, you will find it in your Apple account. -
Switch from Mac version to Windows
StevenS replied to lbladt's topic in Customer Service, Accounts and Purchasing
Hi Leif, Welcome to the Affinity Forum! Whilst you can use Affinity apps for Mac on any Macs you own or control for personal use, (More information can be found here: https://support.apple.com/HT202152 ) you would need to buy a separate Windows version to install on Windows. Each version is purchased independently and each has its own licenses. -
Who should sign up for the newsletter?
StevenS replied to GarryP's topic in Customer Service, Accounts and Purchasing
Hi Garry, The sign up on the Publisher page is the same as the sign up page for the newsletter. If you are already getting emails emails then you will be notified as soon as we have any updates about Publisher. -
change software
StevenS replied to dontrongtai's topic in Pre-V2 Archive of Affinity on Desktop Questions (macOS and Windows)
Hi dontrongtai, Welcome to the Affinity Forums Could you please contact our orders team with your Order Number and they'll be able to assist you with this query - affinityorders@serif.com Thanks -
Work Books
StevenS replied to h2g-vaka's topic in Pre-V2 Archive of Affinity on Desktop Questions (macOS and Windows)
Hi vladimirkrstic, If you cannot get it from Flycrates, suggested by MEB, you could try the US Amazon site. -
workbook photo,
StevenS replied to Paul-V-E's topic in Pre-V2 Archive of Affinity on Desktop Questions (macOS and Windows)
Hi Paul, My apologies for the delay in receiving your Workbook. We've experienced severe delays with these Workbooks as a result of stock issues and aim to have all outstanding orders shipped by next Wednesday at the very latest. Thanks again for your time and patience regarding this matter. Kind regards, Steven -
Hi R C-R My apologies for this misinformation. Due to overwhelming interest in the Affinity Photo Workbook, stock ran out earlier this week and was scheduled for replenishment later this week; there was a small delay with this and so we had to put this date back to Monday. As opposed to change the message provided, and since there was only a very slight delay, we decided not to update the message received by customers via email. My apologies if you have been caught up in this delay; it certainly wasn't our intention to disappoint. You should have your Workbook in no time at all. Let me know if there is anything else I can help you with. Best Regards, Steven
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Workbook
StevenS replied to Oddas's topic in Pre-V2 Archive of Affinity on Desktop Questions (macOS and Windows)
Hi Oddas, Welcome to the Affinity Forums Unfortunately, our external warehousing provider do not offer Norway for deliveries. We can only ship to the countries listed in our store, sorry. -
Hi Frank, Our Forum and our Store are two separate entities, and having an account on one, does not mean you will have an account on the other. We do not have an existing Affinity Store account that uses your email address. When placing your order, please use the “New to Affinity” option at checkout using any email address and password you wish. An Affinity Store account will be created for you. Hope this helps
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Black Friday sale
StevenS replied to YURII's topic in Pre-V2 Archive of Affinity on Desktop Questions (macOS and Windows)
Not on the software, but we have just launched our Affinity Photo Workbook, and to celebrate that we have reduced the price of our Workbooks by 25%.