StevenS

Hi @skaixte, welcome to the Affinity forum, Hopefully you we can figure our the cause of this, could you please send an email to affinity@serif.com with a screenshot of product key entry screen with the email address, and product key you are entering, with the error message also visible, We can then look in to this further for you

Hi @dvh-studio, welcome to the Affinity forum. There are no plans for an e-Workbook, but there is a wealth of digital tutorials available in the Learn area on our site and here on the forum. There's also a growing number of video tutorials being created by users on YouTube.

Hi @Rob12, welcome to the Affinity forum. We have security measures in place to prevent more than two orders being placed in quick succession as this can indicate fraud. Please wait twenty-four hours and try again. You can avoid this happening in the future by placing all items into the basket before checking out

Hi @Chittooraan, welcome to the Affinity forum. I'm sorry to hear that you have had issues placing an order, if you could please contact affinity@serif.com we can try and help you place an order using some alternative payment methods.

Hi @SABIRON, You would only have a Product Key if you purchased directly from our own site. The key would be saved on your account. If your Affinity app purchase was made through the Mac App Store it is tied to your Apple ID, and will also not require a Product Key. If you need to install it again, run the Mac App Store ensuring that you are signed in with the same account/credentials used to complete the purchase and the button which usually says "Buy" should instead say "Install", click on it to begin the installation of the program.

Hi @Sandy Lunan, welcome to the Affinity forum. Please contact affinityorders@serif.com and our team will be able to look in to this further for you.

HI @MattSan, welcome to the Affinity forum. It is not possible to switch a licence after purchase, but if you contact affinityreturns@serif.com our team can arrange a refund for you so that you can then go ahead and purchase the correct version.

Hi @M Sergeant, welcome to the Affinity forum. We have not yet announced an end date for this discount, but when we do, we'll let everyone know through social media and through our newsletter. https://affinity.serif.com/newsletter/

Hi @Rondem, We'll pass this along to the correct team for them to take a look at, thanks

HI @ymohd, Welcome to the Affinity forum. Please contact affinityorders@serif.com so that our team can look into this further for you.

HI @DIrk Dom, Als je iets hebt gekocht in de Microsoft Store: updates worden automatisch uitgevoerd door het besturingssysteem (de volgende keer dat je de applicatie start). Gebeurt dit niet voor jou, open dan de Windows Store-app en klik op de drie puntjes in de rechterbovenhoek van de app en ga vervolgens naar Downloads en Updates. Selecteer Updates ophalen. Dit zou hopelijk de update moeten laten zien. We hebben een paar meldingen ontvangen van klanten uit de Microsoft Store die de app niet konden registreren en we onderzoeken dit momenteel - mijn oprechte excuses voor het ongemak. Zoals te zien is in deze thread op onze forums - https://forum.affinity.serif.com/index.php?/topic/133421-microsoft-store-sign-in-to-account-broken/&tab=comments# comment-736995 - het lijkt erop dat het installeren van een van de apps uit de Affinity Store momenteel het inlogprobleem via de Microsoft Store oplost. Kunt u de onderstaande link bezoeken en een kopie van de nieuwste bètaversie downloaden. Dit kan naast uw apps worden geïnstalleerd vanuit de Microsoft Store - https://forum.affinity.serif.com/index.php?/topic/133599-affinity-photo-windows-customer-beta-191943/ Na installatie start u de bèta en probeert u zich aan te melden bij uw account - hopelijk werkt dit zonder problemen. Nadat u zich heeft aangemeld, sluit u de bèta en opent u een van de Microsoft Store-versies.

Hi @Suirdzign, welcome to the Affinity forum. Our workbooks are not version dependant. We enlisted the help of professional Affinity users who take the reader through projects they have created. The projects can be followed irrespective of which version of our apps you may be using.

This is indeed the issue, we are actively investigating this, please wait for the first patch where we hope to have this problem addressed for the customers affected. Apologies for the inconvenience.

Hi @Adam Wickliffe, welcome to the Affinity forum We do not currently have any facility to remove "orders" from the Affinity Store, sorry.

HI @GaryRS, Please see this link below for help installing the latest update. https://affinity.serif.com/en-us/learn/how-do-i-install-affinity-updates/

We may made need to check a few things to ensure we are complying with GDPR, so could you please contact affinity@serif.com and we can look in to this for you in a bit more detail.

Hi @AndrewJSchoen, This is a bit of a puzzling one as I am unsure why you would be able to sign in directly through the site, but not the app. As such we will have to try a few things, ask a few questions and hopefully we can figure out a solution. When you sign in via the site, is your browser auto-filling your login details? If so, could you try typing in the login details manually as you have been doing when you try to sign in through the app, and let me know if you are able to sign in successfully?

Hi @Ilias, welcome to the Agfinity forum. Yes, you are permitted to create works that are transmitted publicly, uploaded, distributed or rented for any commercial purpose.

A purchased licence key would continue to work as it does not have any one time use restrictions.

Hi @andreas thaler, Willkommen im Affinitätsforum. Sie können für jede Bestellung auf Ihrem Konto einen Mehrwertsteuerbeleg erstellen. https://affinity.store/account/orders/ Klicken Sie auf Ihrer Konto-Homepage auf "Bestellverlauf" und suchen Sie die Bestellung, für die Sie einen Mehrwertsteuerbeleg erstellen möchten. Klicken Sie auf "Umsatzsteuerbeleg anzeigen" und geben Sie Ihre Daten ein. Klicken Sie auf "Umsatzsteuerbeleg erstellen". Ein PDF-Umsatzsteuerbeleg wird erstellt.

This will 100% happen, and we will also let people know on our social media channels when it is about to end too

Just to add a bit of further clarity on the discount in relation to the trial. The trial can be started at any time once the trial key has been received, so potentially the trial could be started in a few years time, and we would not honour the discount at the end if that was to occur. What we did last year after the discount had expired was to send an email to everyone who signed up for the trial (and ticked the "Allow Serif to send me emails" box) as they neared the end of the trial period, with a unique link to still get the offer. It has not yet been confirmed that this will happen on this occasion.

Hi @PaulVudu, welcome to the Affinity forum. Only purchases that are made directly through the website will have the option for creating an invoice. If your book purchase was made via email with Customer Service, please contact affinity@serif.com and an invoice can be created for you.

Hi @Gerd Luczak, Bitte kontaktieren Sie affinity@serif.com mit Ihrer Bestellnummer und wir werden dies für Sie weiter prüfen.

Hi @Option Whisperer, The below is shown at the bottom of our checkout screen. However, I will pass your feedback along to the web dev team.