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Everything posted by StevenS

  1. Hi Anthonyricco, welcome to the Affinity forums! The two apps do require separate purchases. Thanks
  2. Hi k410, welcome to the Affinity forum. Not just yet, but there is a long term plan for them to be available. Pretty much
  3. Hi Michael, Welcome to the Affinity forum! As a company we were solely focused on Windows products since 1987, and the App Store has helped us make that transition to getting out apps to the Mac market. However we wouldn't rule out the Mac versions being available through our site at some stage in the future.
  4. Our workbooks are only currently available in physical form.
  5. Hola Claudio, bienvenido al foro de Affinity! Puede usar las aplicaciones de Affinity para Mac en cualquier Mac que tenga o controle para uso personal. Puede encontrar más información aquí: https://support.apple.com/HT202152 Si ya ha comprado, abra el Mac App Store, haga clic en 'Comprado' y aparecerá en la lista (debe iniciar sesión en la tienda utilizando la misma cuenta que se utilizó para comprar la aplicación). Si está comprando por primera vez, debería comenzar la descarga automática. Lo mismo aplica para la aplicación de iPad
  6. Hi bastian and Saurbaum, welcome to the Affinity Forum! It is not possible to place an order on our website for both books in one order without paying two shipping charges. As one book alone is quite heavy (nearly 1.6kg with packaging) and because of this weight, we are charged by Amazon, who send our orders out. However, we can offer anyone who would like both books the chance to pay the full shipping cost for one and just half for the second. If this is something you would be interested in, please send an email to affinity@serif.com, as well as your full address and we can arrange it for you.
  7. Hi Delman, welcome to the Affinity Forum! We set the price in USD for sale within the USA, and from there the price shown in other countries and currencies is set by Apple based on a matrix they use for their App Store. We have no control over that matrix or any updates Apple may make to it in the future. Our Affinity Store matches these prices for Windows to make the sale price the same for both Mac and Windows users. This is a valid point, and I will mention this to the team behind the emails.
  8. Hi Bakhit, Serif do not have any record of Mac App Store purchases, and the Affinity Store is independent of any other forum account or Serif mailing list you may also be part of.
  9. Hi LoveNeverDies Welcome to the Affinity Forum! We do not have any current plans for a digital version of our Workbooks, sorry.
  10. Hi Richard, Thanks for contacting us directly In the event that anyone else is looking at this post, please email us using affinity@serif.com and we'll be happy to help with this issue. Steven
  11. Hi jgc, Welcome to the Affinity Forums! Serif do not have any record of Mac App Store purchases, and the Affinity Store is independent of any other forum account or Serif mailing list you may also be part of. Essentially, if you bought it from Apple, you will find it in your Apple account.
  12. Hi Leif, Welcome to the Affinity Forum! Whilst you can use Affinity apps for Mac on any Macs you own or control for personal use, (More information can be found here: https://support.apple.com/HT202152 ) you would need to buy a separate Windows version to install on Windows. Each version is purchased independently and each has its own licenses.
  13. Hi Garry, The sign up on the Publisher page is the same as the sign up page for the newsletter. If you are already getting emails emails then you will be notified as soon as we have any updates about Publisher.
  14. Hi dontrongtai, Welcome to the Affinity Forums Could you please contact our orders team with your Order Number and they'll be able to assist you with this query - affinityorders@serif.com Thanks
  15. Hi Bitzsec, We can certainly assist you with this, could either you or your friend email our Customer Service team - affinity@serif.com - and they will be able to help you further.
  16. Hi vladimirkrstic, If you cannot get it from Flycrates, suggested by MEB, you could try the US Amazon site.
  17. Hi John, If you contact affinityreturns@serif.com, they will be able to arrange a refund for you. You would then be able to place the order for the Affinity Photo Workbook. Kind regards, Steven
  18. Forgive my ignorance but do you default to Amazon.cn? It may be worth checking Amazon.com.
  19. Hi Paul, My apologies for the delay in receiving your Workbook. We've experienced severe delays with these Workbooks as a result of stock issues and aim to have all outstanding orders shipped by next Wednesday at the very latest. Thanks again for your time and patience regarding this matter. Kind regards, Steven
  20. Hi R C-R My apologies for this misinformation. Due to overwhelming interest in the Affinity Photo Workbook, stock ran out earlier this week and was scheduled for replenishment later this week; there was a small delay with this and so we had to put this date back to Monday. As opposed to change the message provided, and since there was only a very slight delay, we decided not to update the message received by customers via email. My apologies if you have been caught up in this delay; it certainly wasn't our intention to disappoint. You should have your Workbook in no time at all. Let me know if there is anything else I can help you with. Best Regards, Steven
  21. Hi res0122, Affinity Designer Workbooks are in stock and will be shipped the same day. Affinity Photo Workbooks are expected to be back in stock on Monday and shipped soon after.
  22. Hi Oddas, Welcome to the Affinity Forums Unfortunately, our external warehousing provider do not offer Norway for deliveries. We can only ship to the countries listed in our store, sorry.
  23. Hi Frank, Our Forum and our Store are two separate entities, and having an account on one, does not mean you will have an account on the other. We do not have an existing Affinity Store account that uses your email address. When placing your order, please use the “New to Affinity” option at checkout using any email address and password you wish. An Affinity Store account will be created for you. Hope this helps
  24. Not on the software, but we have just launched our Affinity Photo Workbook, and to celebrate that we have reduced the price of our Workbooks by 25%.
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