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dcarvalho84

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Posts posted by dcarvalho84

  1. @EmT I don't know what to say more about this...

    Closed all apps again. Only opened Designer, created just one preset, then opened Photo and the preset was there, then opened Publisher and the preset was there too.

    Closed all apps twice, and opened them to check, the preset was there.... So for now i think it's the OK behaviour, could be the photo sync that could delete all the presets?

  2. Just now, EmT said:

    Thanks @dcarvalho84

    I've passed this over to the devs for further investigation.

    Just to clarify, do you mean the presets you made in Publisher Retail are showing in the Publisher Beta, but the presets you made in Photo Retail are not showing in Photo Beta?  
     

    No, the presets i add in Designer Beta are showing in Publisher Beta, but not in Photo Beta. But as i've posted in the previous post, after restar all the manually added presets were deleted... something is not ok.

  3. 51 minutes ago, tudor said:

    Yes, that seems to be the problem. In the Designer Mac app bundle there is a Info.plist file containing the incomplete version number. After I modified that string from "1769" to "2.1.0.1769", StudioLink started to work again.

    So we need new macOS builds for the Designer and Photo apps, folks. 

    Editing the plist file it works, but we get the update notification popup saying that a new version (1769) is available.

  4. 9 minutes ago, Hangman said:

    Without seeing how the file has been constructed (which I appreciate you can't share here), it's difficult to know whether there is anything specific causing the issue or whether this is simply a bug in Designer...

    This appears to be a discrepancy between Designer and Publisher, if you place Sean's file into a Publisher document it shows as a Spread as well... According to the metadata for Sean's file it was 'created' or at least, exported from Publisher but I'm unsure if it was originally created in Designer as Artboards prior to being edited in Publisher before exporting as a pdf, I'm sure Sean will be able to enlighten us... :)

    FWIW, placing Sean's pdf in Designer V1.10 it fails to display correctly but in a different manner to placing it in V2 in as much as in V1 the Bleed Box isn't respected and every Page Box option simply scales the graphic to a different size rather than displaying the correct Page Box though I suspect that is due to the way the Bleed Box has been created in the source file...

    Unfortunately i can't give much more info... The strange thing is that it's working ok with the "problematic" pdf files in Publisher.

  5. 33 minutes ago, Hangman said:

    No problem, completely understand, can I ask where or how the pdf file in question was created, is it an external file that's been provided to you or a file you've created yourself?

    If you open @Sean P's boxArea.pdf file in Publisher or Designer (rather than placing it) and take a look at the construction of the file you can hopefully see the issue mentioned in my previous post that appears to be causing the problem. What I'm thinking is, if you take a look at the pdf file causing issues for yourself you may see something similar which you can correct.

    If you likewise place the pdf file I added in my previous post, boxArea revised.pdf in Designer, which is @Sean P's file edited (as described in the previous post), hopefully you'll see everything now working correctly though let me know if that's not the case...

    It happened with files coming from Illustrator and coming from Canva...

    I've done a quick test with your file. Curiously the first time the same problem was there and app hanged up. So i've closed it and done a test with your file and Sean file.

    One interesting thing. Look at the context toolbar. Yours appear as Spread to change page numbers on the left, and Sean appear as Artboard on the right 🤔.

  6. 1 hour ago, Sean P said:

    Hi dcarvalho84,

    Do you get the same results with the attached PDF? The PDF has a BleedBox (set to the Bleed area) and TrimBox (set to the Margin area), with CropBox and ArtBox being set to show the whole document.

    In Designer selecting either Bleed or Trim will change the option on the menu, but setting any of the others will go back to what was previously set, which is likely Trim, and I think what you're seeing? It is also failing to show the area correctly as well.

    Like you this is both working and displaying correctly in Publisher!

    boxArea.pdf 78.64 kB · 2 downloads

    Yes, same results. Not displaying correctly. Sometimes it show the whole document in trimbox... not okay, but it's working in Publisher.

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