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Posts
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Everything posted by Leigh
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AF-Photo 2.2 Loading linked file from network drive
Leigh replied to Demys's topic in V2 Bugs found on Windows
I've not forgotten about your issue @Demys. I've been trying to replicate it, on and off, with my Synology using 2.4 & 2.4.2 and different files, but still struggling to replicate. I can see that Nathan logged a similar issue in this thread that could be related and when fixed, may resolve your issue too. Would it be possible to provide a screen recording of the process you're going through and the issue occurring? Might help us replicate - feel free to DM me with a link to a recording if you're not wanting to share it publicly. I can also provide a Dropbox link if needed to upload the files to. -
Hi @Hilltop - Just wanted to let you know that I can replicate this on Windows using both 2.4.2 and the 2.5 beta. I'm just waiting to hear back from our QA team to see if they have any idea what this issue could be or if the document needs logging with our developers. Will get back to you as soon as possible.
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Make Same Fails for Angles Offset From 90°, 180° and 270°
Leigh replied to Hangman's topic in V2 Bugs found on macOS
@Hangman I'm being lazy, so here's a link to @Lee D response in another thread that relates to this one -
Once again: Huge file sizes of PDFs exported by Publisher
Leigh replied to rash's topic in V2 Bugs found on macOS
Thank you for the PM and Link - will have a look and get back to you ASAP. -
Once again: Huge file sizes of PDFs exported by Publisher
Leigh replied to rash's topic in V2 Bugs found on macOS
Thanks for posting and sorry for the delayed response. I think i've found the post you're referring to and you're right, there's no real outcome. So that I can look into this further and hopefully get some answers, can you send me an example Publisher document showing this on export? If you require a dropbox link, just let me know. -
That's disappointing to hear. If you haven't already, can you update to 2.4 and send me a Crash Report from this version? Is it also possible to send me your Log.txt from %APPDATA%\Affinity\Publisher\2.0\
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Just wanted to let you know that I've logged this with our developers.
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Sorry to hear that you're having these issues when making changes. Can you check to see if you have OpenCL enabled in Edit > Settings > Performance. If you have, please disable it and try again.
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Welcome to forum @Feystag - I don't have much experience with FontForge but I've just created a crude font with it and wasn't able to replicate the issue on macOS. After updating my font, exporting and importing in Font Book, it's still detected in my AFD document correctly and the characters remain. If you could provide more details of the steps you're taking or some example files we can investigate this further for you.
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Procedural texture filter stops adding
Leigh replied to NotMyFault's topic in V2 Bugs found on macOS
@NotMyFault Just wanted to let you know that we've not forgotten about this post - we're trying to get some clarification on this issue for you. When we have an update, we'll let you know. -
White balance not working with not RAW files
Leigh replied to NZezula's topic in V2 Bugs found on macOS
No need to apologise -
A small number of users are running our x64 (64 bit) apps on Windows ARM with an ARM CPU. After updating to 2.4 they have noticed that documents fail to render when loaded into the app. This is a known issue and appears to be related to OpenCL being enabled in the 2.4 update. Turning off OpenCL should resolve this issue for now. To do this, go to Edit > Settings > Performance and untick Enable OpenCL This has been logged with our developers to be fixed.
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We've had several reports of RAW files having Artefacts or Green Lines after updating to 2.4 on Windows. This is a known issue and appears to be related to OpenCL. Turning off OpenCL should resolve this issue for now. To do this, go to Edit > Settings > Performance and untick Enable OpenCL This has been logged with our developers to be fixed.
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AF-Photo 2.2 Loading linked file from network drive
Leigh replied to Demys's topic in V2 Bugs found on Windows
Thanks for the update @Demys - Is it possible to install the 2.4 update and see if the issue sill persists? -
White balance not working with not RAW files
Leigh replied to NZezula's topic in V2 Bugs found on macOS
I completely understand your frustration @rikkarlo2 I have bumped this logged issue with our developers. -
Not yet, sorry. I've bumped the bug report with our developers.
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Affinity Suite: Error Management
Leigh replied to dlampel's topic in Feedback for the Affinity V2 Suite of Products
I understand you're frustration and if we knew what was causing your issue, we would provide a fix but unfortunately, your issues appear to be isolated to your setup or workflow. All of the advice we have given so far would normally get us to a point where we can replicate or find the cause of the issue but that's not the case for you, sorry. We will continue to investigate but without us being able to replicate the issue or get any meaningful information from your crash reports, it's proving tricky. Did you manage to try the advice from @debraspicher posted above? If so, what was the outcome? Can you provide a copy of your latest logs from EventViewer (steps on how to do that can be found here) and will get a developer to have another look to see if anything springs to mind. -
Selecting text in text box causes Affinity Publisher to crash
Leigh replied to pstrjds's topic in V2 Bugs found on Windows
I've removed the files from your post but i've made them available to our support team. -
Affinity Suite: Error Management
Leigh replied to dlampel's topic in Feedback for the Affinity V2 Suite of Products
Thanks for your patience. I've had a look at your Log.txt and it looks like the drivers for your GTX 1650 SUPER are 31.0.15.3619 but the latest version is 31.0.15.4609. It also looks like your UHD Graphics 630 drivers are 27.20.100.9664 but the latest version is 31.0.101.2125. Is it possible to try and update to latest version for both to see if that improves things? Also, have you been able to try the 2.4 beta to see if that provides better stability? -
File won't open
Leigh replied to MIckHenn's topic in Affinity on Desktop Questions (macOS and Windows)
Can you try the steps mentioned in this post to see if that improves your situation?