Unsplash Connection Fails

[lulgi]

I have tried to retrieve images from Unsplash through the Stock panel in Publisher several times and repeatedly get the message "Connection Failed." I can however use the link to go to the website.

This problem also exists in Affinity Photo.

Is there a fix for this?

Unsplash has undoubtedly better images and a larger selection. While downloading from their website is not such a big problem, it does complicate the workflow and I believe solving that was the point of including the Stock panel feature.

[Joachim_L]

I think your firewall blocks the access to the stock libraries. Maybe there is a setting in your firewall software that allows access. Had this problem before on Win 8.1, switched now to Windows 10(it works) and I don't know if the IT of where I work changed the firewall rules.

[Scrabo]

It happens to be all the time - 50% of the time it works - same computer, same internet connection/modem/router

 

[tokai]

Same here. Unsplash fails (the two other choices work.) I don't even get an error, but maybe I'm not patient enough for the error to pop up? It's just stuck there and I also get to deal with a broken floating scrollbar in the middle (screenshot #1) when attempting to use Unsplash. The broken scrollbar even remains when I switch to one of the other services (screenshot #2).

 

 

 

 

Maybe related to those errors:

22/07/19 11:35:53,607 PM Affinity Photo[28015]: *** -[__NSPlaceholderDictionary initWithObjects:forKeys:count:]: attempt to insert nil object from objects[10]
22/07/19 11:35:53,608 PM Affinity Photo[28015]: (
    0   CoreFoundation                      0x00007fff8b1e603c __exceptionPreprocess + 172
    1   libobjc.A.dylib                     0x00007fff91bcb76e objc_exception_throw + 43
    2   CoreFoundation                      0x00007fff8b0d1c4f -[__NSPlaceholderDictionary initWithObjects:forKeys:count:] + 383
    3   CoreFoundation                      0x00007fff8b0e78cb +[NSDictionary dictionaryWithObjects:forKeys:count:] + 59
    4   libcocoaui                          0x000000013e6d1ddb -[StockPage grid:viewForItemIndex:] + 1867
    5   libcocoaui                          0x000000013e8dc9a8 -[Grid itemAtIndex:] + 56
    6   libcocoaui                          0x000000013e8dc477 -[Grid internalReloadData] + 1015
    7   libcocoaui                          0x000000013e6d26b2 -[StockPage connectionDidFinishLoading:] + 626
    8   CFNetwork                           0x00007fff9379681d __65-[NSURLConnectionInternal _withConnectionAndDelegate:onlyActive:]_block_invoke + 69
    9   CFNetwork                           0x00007fff93796681 -[NSURLConnectionInternal _withConnectionAndDelegate:onlyActive:] + 232
    10  CFNetwork                           0x00007fff93796587 -[NSURLConnectionInternal _withActiveConnectionAndDelegate:] + 48
    11  CFNetwork                           0x00007fff93797544 ___ZN27URLConnectionClient_Classic26_delegate_didFinishLoadingEU13block_pointerFvvE_block_invoke + 104
    12  CFNetwork                           0x00007fff9384b4a3 ___ZN27URLConnectionClient_Classic18_withDelegateAsyncEPKcU13block_pointerFvP16_CFURLConnectionPK33CFURLConnectionClientCurrent_VMaxE_block_invoke_2 + 94
    13  CFNetwork                           0x00007fff936e9eec _ZN19RunloopBlockContext13_invoke_blockEPKvPv + 72
    14  CoreFoundation                      0x00007fff8b0ce474 CFArrayApplyFunction + 68
    15  CFNetwork                           0x00007fff936e9dad _ZN19RunloopBlockContext7performEv + 133
    16  CFNetwork                           0x00007fff936e9b98 _ZN17MultiplexerSource7performEv + 282
    17  CFNetwork                           0x00007fff936e99ba _ZN17MultiplexerSource8_performEPv + 72
    18  CoreFoundation                      0x00007fff8b102821 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17
    19  CoreFoundation                      0x00007fff8b0f49ad __CFRunLoopDoSources0 + 269
    20  CoreFoundation                      0x00007fff8b0f3fdf __CFRunLoopRun + 927
    21  CoreFoundation                      0x00007fff8b0f39f8 CFRunLoopRunSpecific + 296
    22  HIToolbox                           0x00007fff8810d56f RunCurrentEventLoopInMode + 235
    23  HIToolbox                           0x00007fff8810d2ea ReceiveNextEventCommon + 431
    24  HIToolbox                           0x00007fff8810d12b _BlockUntilNextEventMatchingListInModeWithFilter + 71
    25  AppKit                              0x00007fff8f9828ab _DPSNextEvent + 978
    26  AppKit                              0x00007fff8f981e58 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 346
    27  AppKit                              0x00007fff8f977af3 -[NSApplication run] + 594
    28  AppKit                              0x00007fff8f8f4244 NSApplicationMain + 1832
    29  Affinity Photo                      0x000000010d2871d4 Affinity Photo + 8660
)

 

[lulgi]

On 7/19/2019 at 8:16 PM, Scrabo said:

It happens to be all the time - 50% of the time it works - same computer, same internet connection/modem/router

 

You are luckier than I; mine fails every time.

[lulgi]

On 7/19/2019 at 11:27 AM, Joachim_L said:

I think your firewall blocks the access to the stock libraries. Maybe there is a setting in your firewall software that allows access. Had this problem before on Win 8.1, switched now to Windows 10(it works) and I don't know if the IT of where I work changed the firewall rules.

Not the firewall, not going to change to Win 10.

Thanks anyway.

[walt.farrell]

If you're on Windows 7, it may be the issue that by default Win 7 doesn't have TLS 1.2 enabled, and Unsplash doesn't support the older, weaker, SSL/TLS protocols.

I think there's at least one topic about Unsplash on the Affinity forums that also discusses that.

Or you might look at this Microsoft Support article: https://support.microsoft.com/en-us/help/3140245/update-to-enable-tls-1-1-and-tls-1-2-as-default-secure-protocols-in-wi

[lulgi]

On 7/27/2019 at 3:05 PM, walt.farrell said:

If you're on Windows 7, it may be the issue that by default Win 7 doesn't have TLS 1.2 enabled, and Unsplash doesn't support the older, weaker, SSL/TLS protocols.

I think there's at least one topic about Unsplash on the Affinity forums that also discusses that.

Or you might look at this Microsoft Support article: https://support.microsoft.com/en-us/help/3140245/update-to-enable-tls-1-1-and-tls-1-2-as-default-secure-protocols-in-wi

Thanks Walt!

That did the trick; Unsplash works just fine now. Good thing I am no stranger to registry hacks. The article, written in the arcane Microsoftese, is about as clear as mayonnaise.

Actually, I had seen this fix referred to on another thread earlier the same day and was about to give it a try when you beat me to the punch.

Your help is always appreciated!