kernowbhoy Posted July 17, 2019 Share Posted July 17, 2019 I found that my two plug-ins, Topaz and NIK collection, had just disappeared from my plug-ins on preferences. Re-installed them and the NIK works fine but the topaz gives me a ''Error: launch plug-in failure'' message. Have re-installed Topaz several times and still get the same message. Any ideas how to solve it. Andy Quote Link to comment Share on other sites More sharing options...
v_kyr Posted July 17, 2019 Share Posted July 17, 2019 See: Serif Affinity Photo: Using Your Topaz Labs Plug-ins And try out the configuration steps they show on the bottom of that page. Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
kernowbhoy Posted July 22, 2019 Author Share Posted July 22, 2019 I tried ''v_kyr'' advise and still get the same result, ''Error: launch plug-in failure'' . Would re-installing Affinity Photo make a difference ? Andy Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted July 23, 2019 Staff Share Posted July 23, 2019 Hi kernowbhoy 22 hours ago, kernowbhoy said: Would re-installing Affinity Photo make a difference ? This would be unlikely to make a difference, could you please confirm are you running Windows or Mac? Quote Link to comment Share on other sites More sharing options...
kernowbhoy Posted July 24, 2019 Author Share Posted July 24, 2019 Running Windows ! It's there in my plug-ins and ticked so unknowns are usable, just will not work ! Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted July 24, 2019 Staff Share Posted July 24, 2019 Thanks for confirming that, with your image open if you go to Filters>Plugins do the plugins appear in this list? Can they be selected from the list, or are the options greyed out? If they're greyed out, what colour format is your document please? Quote Link to comment Share on other sites More sharing options...
kernowbhoy Posted July 28, 2019 Author Share Posted July 28, 2019 With an image open, I can go to Filters>Plugins>NIk Collection / Topaz Labs>Topaz Labs and then the ''Error: launch plug-in failure'' ! All the Nik Collection works no problem. Nothing is greyed out. Andy Quote Link to comment Share on other sites More sharing options...
R C-R Posted July 28, 2019 Share Posted July 28, 2019 8 hours ago, kernowbhoy said: With an image open, I can go to Filters>Plugins>NIk Collection / Topaz Labs>Topaz Labs and then the ''Error: launch plug-in failure'' ! Are you saying that Topaz Labs is showing up as an item in Filters>Plugins>NIk Collection? Quote All 3 1.10.8, & all 3 V2.4.2 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
v_kyr Posted July 28, 2019 Share Posted July 28, 2019 Affinity Photo - Topaz Studio Plugin (Win) How to Install Topaz Studio and Test Drive (Mac) Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
Staff Dan C Posted July 29, 2019 Staff Share Posted July 29, 2019 On 7/28/2019 at 9:08 AM, kernowbhoy said: I can go to Filters>Plugins>NIk Collection / Topaz Labs>Topaz Labs Could you please provide a screenshot of your Filters>Plugins menu, as well as a screenshot of the Plugins section of Preferences? Your path provided doesn't quite seem correct to me Quote Link to comment Share on other sites More sharing options...
kernowbhoy Posted July 31, 2019 Author Share Posted July 31, 2019 Dan C, Here are a few screen shots as asked for. I hope this helps you help me. Thank you Andy Quote Link to comment Share on other sites More sharing options...
John Rostron Posted July 31, 2019 Share Posted July 31, 2019 I wonder if it is anything to do with the fact that you have also installed the 32-bit version of Topaz Denoise (the directory labelled Denoise\PSplugins without the _64 suffix). Try removing this directory from the list. John Quote Windows 10, Affinity Photo 1.10.5 Designer 1.10.5 and Publisher 1.10.5 (mainly Photo), now ex-Adobe CC CPU: AMD A6-3670. RAM: 16 GB DDR3 @ 666MHz, Graphics: 2047MB NVIDIA GeForce GT 630 Link to comment Share on other sites More sharing options...
Staff Dan C Posted July 31, 2019 Staff Share Posted July 31, 2019 31 minutes ago, John Rostron said: I wonder if it is anything to do with the fact that you have also installed the 32-bit version of Topaz Denoise (the directory labelled Denoise\PSplugins without the _64 suffix) As unnecessary as having both folders here is, I've tested this same setup here using a Sony ARW RAW file and I've not had any issues launching the plugin with both folders here. Thanks for your screenshots @kernowbhoy, could you please confirm, did you make any changes between your second and third screenshot? I can see that the image appears to have been cropped, but the file format (according to the context toolbar) changes and your history panel is blank in the last screenshot, contrary to the other two - Do you have any issues running the standalone version of this Topaz app? Could you please open your preferences panel, remove all instances of the Topaz Plugin - then restart the app and re-add the one folder you need (as John has mentioned above) - restart the app once more then try opening a JPEG (16bit sRGB preferable) and launch the plugin, does this work as expected? Quote Link to comment Share on other sites More sharing options...
kernowbhoy Posted August 2, 2019 Author Share Posted August 2, 2019 Uninstalled Topaz completely from Affinity plug-ins. Re-installed with same result opening a JPEG, ''Error: launch plug-in failure'' Topaz stand alone tried and it works ! Any Ideas Thanks again for the help. Andy Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted August 2, 2019 Staff Share Posted August 2, 2019 What colour format is your JPEG in please? This can be seen above the context toolbar with the View (Hand) tool Quote Link to comment Share on other sites More sharing options...
kernowbhoy Posted August 4, 2019 Author Share Posted August 4, 2019 RGBA/8 - sRGB I hope this is the info you require. Thanks again for your attention to my problem Andy Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted August 5, 2019 Staff Share Posted August 5, 2019 Thanks for that Andy, could you please try following the instructions provided at the following link and let me know if this helps? https://support.topazlabs.com/hc/en-us/articles/204430193-Error-plug-in-launch-failure Quote Link to comment Share on other sites More sharing options...
kernowbhoy Posted August 13, 2019 Author Share Posted August 13, 2019 Hi Dan C' Did as you said but no change in result. Thanks again Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted August 14, 2019 Staff Share Posted August 14, 2019 I'm sorry to hear this, could you please try starting Affinity in Administrator mode, then try launching the plugin again? It's likely that one of the two apps can't successfully communicate with the other due to security preferences, but unfortunately I'm unsure which may be 'to blame'. Quote Link to comment Share on other sites More sharing options...
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