Lost my plug-ins !

[kernowbhoy]

I found that my two plug-ins, Topaz and NIK collection, had just disappeared from my plug-ins on preferences.

Re-installed them and the NIK works fine but the topaz gives me a ''Error: launch plug-in failure'' message.

Have re-installed Topaz several times and still get the same message.

Any ideas how to solve it.

Andy

 

[v_kyr]

See:

• Serif Affinity Photo: Using Your Topaz Labs Plug-ins

And try out the configuration steps they show on the bottom of that page.

[kernowbhoy]

I tried ''v_kyr'' advise and still get the same result,  ''Error: launch plug-in failure'' .

Would re-installing Affinity Photo make a difference ?

Andy

 

[Dan C]

Hi kernowbhoy

22 hours ago, kernowbhoy said:

Would re-installing Affinity Photo make a difference ?

This would be unlikely to make a difference, could you please confirm are you running Windows or Mac?

[kernowbhoy]

Running Windows !  It's there in my plug-ins and ticked so unknowns are usable, just will not work !

[Dan C]

Thanks for confirming that, with your image open if you go to Filters>Plugins do the plugins appear in this list? Can they be selected from the list, or are the options greyed out? If they're greyed out, what colour format is your document please?

[kernowbhoy]

With an image open, I can go to Filters>Plugins>NIk Collection / Topaz Labs>Topaz Labs  and then the  ''Error: launch plug-in failure''  !

All the Nik Collection works no problem.

Nothing is greyed out.

Andy

 

[R C-R]

8 hours ago, kernowbhoy said:

With an image open, I can go to Filters>Plugins>NIk Collection / Topaz Labs>Topaz Labs  and then the  ''Error: launch plug-in failure''  !

Are you saying that Topaz Labs is showing up as an item in Filters>Plugins>NIk Collection?

[v_kyr]

• Affinity Photo - Topaz Studio Plugin (Win)

• How to Install Topaz Studio and Test Drive (Mac)

[Dan C]

On 7/28/2019 at 9:08 AM, kernowbhoy said:

I can go to Filters>Plugins>NIk Collection / Topaz Labs>Topaz Labs

Could you please provide a screenshot of your Filters>Plugins menu, as well as a screenshot of the Plugins section of Preferences? Your path provided doesn't quite seem correct to me

[kernowbhoy]

Dan C,

Here are a few screen shots as asked for.  I hope this helps you help me.

Thank you

Andy

[John Rostron]

I wonder if it is anything to do with the fact that you have also installed the 32-bit version of Topaz Denoise (the directory labelled Denoise\PSplugins without the  _64 suffix). Try removing this directory from the list.

John

[Dan C]

31 minutes ago, John Rostron said:

I wonder if it is anything to do with the fact that you have also installed the 32-bit version of Topaz Denoise (the directory labelled Denoise\PSplugins without the  _64 suffix)

As unnecessary as having both folders here is, I've tested this same setup here using a Sony ARW RAW file and I've not had any issues launching the plugin with both folders here.

Thanks for your screenshots @kernowbhoy, could you please confirm, did you make any changes between your second and third screenshot? I can see that the image appears to have been cropped, but the file format (according to the context toolbar) changes and your history panel is blank in the last screenshot, contrary to the other two -

Do you have any issues running the standalone version of this Topaz app?

Could you please open your preferences panel, remove all instances of the Topaz Plugin - then restart the app and re-add the one folder you need (as John has mentioned above) - restart the app once more then try opening a JPEG (16bit sRGB preferable) and launch the plugin, does this work as expected?

[kernowbhoy]

Uninstalled Topaz completely from Affinity plug-ins.  Re-installed with same result opening a JPEG,   ''Error: launch plug-in failure'' 

Topaz stand alone tried and it works !

Any Ideas 

Thanks again for the help.

Andy

[Dan C]

What colour format is your JPEG in please? This can be seen above the context toolbar with the View (Hand) tool 

[kernowbhoy]

RGBA/8  - sRGB

I hope this is the info you require.

Thanks again for your attention to my problem

Andy

[Dan C]

Thanks for that Andy, could you please try following the instructions provided at the following link and let me know if this helps?

https://support.topazlabs.com/hc/en-us/articles/204430193-Error-plug-in-launch-failure

[kernowbhoy]

Hi Dan C'

Did as you said but no change in result.

Thanks again

[Dan C]

I'm sorry to hear this, could you please try starting Affinity in Administrator mode, then try launching the plugin again? It's likely that one of the two apps can't successfully communicate with the other due to security preferences, but unfortunately I'm unsure which may be 'to blame'.