colinlister Posted June 12, 2019 Posted June 12, 2019 I took a trial ,but on opening the program was unable to open my files, the instructions were to" press open " and there would be my pics but on pressing nothing happened the computer froze and i had to close it down and restart the whole thing again, i can drag and drop but thats inconveniant , if i try to use stitch (pan) or HDR it just freezes,and i stoped using adobe, but at least you get to talk with a real human ,,,,,it helps Quote
Aammppaa Posted June 12, 2019 Posted June 12, 2019 Hi @colinlister and welcome to the forum. Plenty of friendly, helpful and informed users and Affinity staff here, so I am sure you will receive help sorting the issue. Can you confirm the version of Photo you are using, and also your version of Windows? Have you tried Opening a file again since the freeze? Do you have any files in %APPDATA%\Affinity\Photo\1.0\CrashReports\reports ? To get there, copy the path above. Press Windows key + R, and paste. This should open explorer in the correct location. You may wish to change the title of your post from your name to something more descriptive of the problem, that way people will be able to help more efficiently. Chris B 1 Quote Win10 Home x64 | AMD Ryzen 7 2700X @ 3.7GHz | 48 GB RAM | 1TB SSD | nVidia GTX 1660 | Wacom Intuos Pro
walt.farrell Posted June 13, 2019 Posted June 13, 2019 Also, what kind of files are you trying to open? And how many are you trying to open simultaneously? Chris B 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
Staff Chris B Posted June 13, 2019 Staff Posted June 13, 2019 Hi colinlister, Sorry to hear you've been having trouble with the app. The questions I'd normally asked have been asked by Aammppaa and walt.farrell so I'm just waiting to hear back from you. Oh and welcome to the Affinity Forums Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials
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