archfotos Posted April 9, 2019 Posted April 9, 2019 I'm fairly new to using Affinity Photo and I keep running into to this problem so I thought I would ask what I'm doing wrong. My file is a tiff file saved with layers, I'm using Mac OS 14 Mojave. I have tried saving both with the keyboard shortcut command S as well as going to the file drop down menu and choosing Save. The problem I continually seem to have is after I save I will keyboard shortcut command W to close (I have not done any additional work to the image) after I do a Save and I get stuck in a loop of having a new dialog box appear telling me there have been changes do I want to Save, Don't Save, or Cancel. I Save, try and close the file and that dialog box pops back up. Any insights what I am doing wrong? thanks, jeff
walt.farrell Posted April 10, 2019 Posted April 10, 2019 Welcome to the Serif Affinity forums, Jeff. As a test I just Saved a Tiff with Affinity Layers, then closed the document just fine. (Note that I'm on Windows, though.) If I'm understanding you correctly, you Opened a TIFF file, made some changes, Saved it with Affinity Layers, then tried to Close it. If I'm wrong about that sequence, please provide more details. If I'm right about the sequence, then as a diagnostic tool: Have the History panel open and visible. Save your document. Note the state of the History panel. Try to close the document. If the History panel hasn't changed, you shouldn't get a prompt. -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop 1: Windows 11 Pro 24H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 26.0, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.6.1
Staff Lee D Posted April 10, 2019 Staff Posted April 10, 2019 @archfotos Does this occur with other file formats such as JPEG/PNG? Can you also try the latest Affinity Photo beta, available here (Install alongside your existing version).
PaulEC Posted April 10, 2019 Posted April 10, 2019 Maybe you should try exporting, rather than saving, the file? Acer XC-895 : Core i5-10400 Hexa-core 2.90 GHz : 32GB RAM : Intel UHD Graphics 630 – Windows 11 Home - Affinity Publisher, Photo & Designer, v2
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