TEcHNOpls Posted March 12, 2019 Posted March 12, 2019 Hi, is there any official policy on weather you leave a comment on a bug report of you logged it or not? I left 3 report on Sunday and non has had any comment. Now I don't know if these have been looked at, confirmed or not confirmed, logged internally, etc. "I'm a lumberjack and I'm OK, I sleep all night, and I work all day..."
walt.farrell Posted March 12, 2019 Posted March 12, 2019 In my experience Serif will comment. But remember; 1. They're busy. 2. They're a company, with normal business hours (UK time) and fewer staff active outside of those hours. Therefore it may take awhile before they respond. I've sometimes had very quick responses, but sometimes a business day or two, and sometimes a week or more. -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
TEcHNOpls Posted March 12, 2019 Author Posted March 12, 2019 Ye, I took these into account, but usually I had faster responses and I'm afraid my post will get buried deep in newer post above them. "I'm a lumberjack and I'm OK, I sleep all night, and I work all day..."
Staff Chris B Posted March 13, 2019 Staff Posted March 13, 2019 Hey TEcHNOpls, This is predominantly my fault. I was pulled from the forums to do other things. We've had 10 beta builds in a week so we've been focusing on those too! I'm catching up today :-) We try to comment on every post so that you know an issue has been logged or if it is a known issue etc. We even try to reply if another user has come up with a solution or we will at least like their post so you can see we've been active in the thread. TEcHNOpls and jc4d 2 How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials
TEcHNOpls Posted March 13, 2019 Author Posted March 13, 2019 Thanks @Chris B for clarification. I'll just wait some more time then, one fo these is just a nusiance, the other two are more problematic. "I'm a lumberjack and I'm OK, I sleep all night, and I work all day..."
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