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Posted

Hi,

is there any official policy on weather you leave a comment on a bug report of you logged it or not?

I left 3 report on Sunday and non has had any comment. Now I don't know if these have been looked at, confirmed or not confirmed, logged internally, etc.

"I'm a lumberjack and I'm OK, I sleep all night, and I work all day..."

Posted

In my experience Serif will comment. But remember;

1. They're busy.

2. They're a company, with normal business hours (UK time) and fewer staff active outside of those hours.

Therefore it may take awhile before they respond. I've sometimes had very quick responses, but sometimes a business day or two, and sometimes a week or more.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
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Posted

Ye, I took these into account, but usually I had faster responses and I'm afraid my post will get buried deep in newer post above them.

"I'm a lumberjack and I'm OK, I sleep all night, and I work all day..."

  • Staff
Posted

Hey TEcHNOpls,

This is predominantly my fault. I was pulled from the forums to do other things. We've had 10 beta builds in a week so we've been focusing on those too!

I'm catching up today :-) 

We try to comment on every post so that you know an issue has been logged or if it is a known issue etc. We even try to reply if another user has come up with a solution or we will at least like their post so you can see we've been active in the thread.

Posted

Thanks @Chris B for clarification.

I'll just wait some more time then, one fo these is just a nusiance, the other two are more problematic.

"I'm a lumberjack and I'm OK, I sleep all night, and I work all day..."

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