Simple open doesn't jibe with tutorials or user guide

[Jim Stewart]

Madame...thanks for the look, but the "solution" didn't work for me.

[JimmyJack]

Mystery wrapped in a puzzle!

What I find interesting is the fact that the locked bounding box is floating in a white field. And your UI background color is not set to white.
Are you sure you didn't do any resizing or other operation? Is it like that before you add the Levels adjustment? (...I've opened Canon Powershot sx530 HS jpgs without incident.)

Would it be possible to just save what your seeing as a .afphoto file and post it here to see if it happens on other machines?

[Jim Stewart]

Here's the file I saved:

Head2FogLine.afphoto

[JimmyJack]

11 minutes ago, Jim Stewart said:

Here's the file I saved:

Head2FogLine.afphoto

Thanks. But sorry to report.... opening fine here. Same OS but "newer" MBPro (2014) .

Nice picture BTW.

[Jim Stewart]

Hmm...that isolates it to my laptop. Interesting. Preview works fine. iPhoto worked great until last week. Now, it's not displaying in the viewing area, but does show at the Import level, same behavior we're trying to understand here. That's why I bought Affinity. Maybe my graphics card is dying. Or something is suddenly incompatible. I will have to wander off and try another tack.

Thank you very much for your time, everybody.

Jim

[MEB]

Hi Jim,
As stated by TonyB this is likely an issue related with the graphic card. As a last resort please press and hold ⌃(ctrl) until a Clear User Data dialog appears, keep the first three checkboxes ticked then press Clear to reset the app. It probably won't do/fix the issue but it's worth trying.

[v_kyr]

30 minutes ago, Jim Stewart said:

Here's the file I saved:

Head2FogLine.afphoto

Opens just fine here on a much older iMac with El Capitan.

[Madame]

Opens fine here too.

[Jim Stewart]

MEB: I cannot make the Clear User Data dialog appear.

[Alfred]

1 hour ago, MEB said:

please press and hold ⌃(ctrl) until a Clear User Data dialog appears

 

1 minute ago, Jim Stewart said:

MEB: I cannot make the Clear User Data dialog appear.

You need to press ⌃(ctrl) and keep it held down while you launch the app. Continue to hold it down until the Clear User Data dialog appears, and then release it and press ‘Clear’.

[Jim Stewart]

9 minutes ago, Alfred said:

 

You need to press ⌃(ctrl) and keep it held down while you launch the app. Continue to hold it down until the Clear User Data dialog appears, and then release it and press ‘Clear’.

That worked. Thanks. Sadly, I still can't see the photo in the viewing area.