Lost my scroll bars!

[jmwellborn]

I have used Affinity Photo since February 2017.   I have been working with the Publisher betas since this August.  Happy as a clam.   Yesterday I decided to complete the trio by purchasing and installing Affinity Designer.   And now I have somehow lost the horizontal and vertical scroll bars in all three applications.   I am using MAC Sierra with a connected mouse (not a trackpad) and have aways used click and drag with the scroll bars.    I have also checked with Apple tech support to be sure that it is not an Apple problem.    It isn't.   The scroll bars are present and function perfectly in every other app (Font Book, Pages, etc.).  

Until yesterday, the scroll bars worked perfectly with Publisher Beta 4, and now they seem to be intermittent.    Some documents don't show them when opened.   Others do.

HELP!

[R C-R]

The scroll bars will appear only when the document is larger than the workspace window, like when you are zoomed in to see a small part of it at high magnification. Does it not work this way for you?

[jmwellborn]

1 hour ago, R C-R said:

The scroll bars will appear only when the document is larger than the workspace window, like when you are zoomed in to see a small part of it at high magnification. Does it not work this way for you?

Not so.  The scroll bars were visible at all times, whether the document was Fit to Window or larger.    They are still visible in one or two saved Publisher files, and have vanished from others.    This problem popped up with the download of Affinity Designer yesterday.       

[R C-R]

4 hours ago, jmwellborn said:

Not so.  The scroll bars were visible at all times, whether the document was Fit to Window or larger.    They are still visible in one or two saved Publisher files, and have vanished from others.    This problem popped up with the download of Affinity Designer yesterday.       

In System Preferences > General, there should be an option to control the scroll bar behavior, like in this OSXDaily article. But even with it set to "Always," on my Macs only the scroll bar channels are always displayed -- the scroll bars only appear in the channels only when there is something that won't fit completely in the window.

That is how it has worked since OS X 10.7 Lion, & how it has always worked for me in all versions of the Affinity & other applications.

[jmwellborn]

5 hours ago, R C-R said:

In System Preferences > General, there should be an option to control the scroll bar behavior, like in this OSXDaily article. But even with it set to "Always," on my Macs only the scroll bar channels are always displayed -- the scroll bars only appear in the channels only when there is something that won't fit completely in the window.

That is how it has worked since OS X 10.7 Lion, & how it has always worked for me in all versions of the Affinity & other applications.

That may be what is supposed to happen, and the Apple tech support guy and I checked all that out.   All settings are fine.   What is NOT fine is that scroll bars are missing from all three apps and in the HELP section of each app it distinctly says “scroll bars.”   Further, I did have scroll bars in both Photo and Publisher before I downloaded the current commercial version of Designer.    And I had them when a document was in the smallest possible screen view.    I hope the Affinity developers can help me with this.   Extremely frustrating.

[R C-R]

1 hour ago, jmwellborn said:

I hope the Affinity developers can help me with this.

I hope so too, but all I can do is tell you how it has always worked on all the Macs in this household, not just in the Affinity apps but also in Finder, Safari, & every other app we use.

[jmwellborn]

Got an idea.   Could an on/off option be included in VIEW,  "Show Scroll Bars" in all three apps?   Then Neanderthals like me could scroll up and down to our heart's  content rather than switching back and forth from the tool we are using to the hand tool.    Christmas wish.

[Old Bruce]

14 hours ago, jmwellborn said:

Until yesterday, the scroll bars worked perfectly with Publisher Beta 4, and now they seem to be intermittent.    Some documents don't show them when opened.   Others do.

I have the space where the scroll bars should be present in all three applications. But the bars only show up if there is a need for them, i.e. the document is viewed at a higher magnification or zoom. I use Safari as a web browser and very rarely see the scroll bar on the bottom of the browser window.  Look and see if the 'space for the bars' is present in all three applications (kind of hard to see in both light and dark interface settings) and mess about with the zoom level. You should see the bars appear suddenly and disappear. I think this is 'normal' behaviour.

[R C-R]

7 minutes ago, Old Bruce said:

I have the space where the scroll bars should be present in all three applications. But the bars only show up if there is a need for them, i.e. the document is viewed at a higher magnification or zoom.

That is exactly the same for me, as long as System Preferences > General is set to the "Always" choice.

[Dan C]

Hi jmwellborn

This has been queried previously on our forums and was logged with our developers who closed it as 'by design'.
ith the OS settings set as you have, scroll bars in Affinity should only display when you are zoomed into the document to the point the scroll bars are required. I'm a little unsure as to how you were seeing different behaviour previous to installing Designer currently, I'll continue to investigate this internally but the issue you're reporting is to be expected.

[PLPowers]

I use two iMacs side by side, and sometimes when I think I'm typing on the second one, I am really using the Keyboard for the one that is open to the affinity project.  That's how I lost my Right-left scroll bar at the bottom inadvertently. I was hoping there was some type of 'toggle' to fix it. 

I wouldn't think it would have anything to do with the OS settings. I have the 'always' on, but that's for the iMac, not a program I wouldn't think. I think the last time I had it to me, I had to get the DMG and put another one on the desktop