Keep Crashing When Opening File

[ospear]

When I go to open a previously saved file from Publisher it crashes straight away I have attached the file can you open it your end? (See Attached File)

Also I got this message about windows? (See Attached Image)

 

AP Test.afpub

[Chris B]

Hey ospear,

It's crashing for me too. I'll pass this to the developers. What kind of content is in the document? 

[verenatam]

The same here. Tired several times, with multiple backed-up files. Whenever I try to open one of them, the Program crashes. Tried to have a colleague open them on his computer – the same thing happens. The file contained 2 master pages (cover+spread master), and about 5 layout pages, some text styles, color palette, made use of 2 different fonts.

 

[MEB]

Hi verenatam,
Welcome to Affinity Forums
Do you mind attaching/uploading your file too for checking? It may be caused by something else (or the same issue).

[verenatam]

Find attached.

 

[verenatam]

2 hours ago, MEB said:

Hi verenatam,
Welcome to Affinity Forums
Do you mind attaching/uploading your file too for checking? It may be caused by something else (or the same issue).

find attached. Let me know.

[Chris B]

2 minutes ago, verenatam said:

Find attached.

181009_Studie_Druckvorlage_NEU 2.afpub

I'm not sure if there's an issue with the link but I'm getting a 'Sorry, there is a problem' when I click the file to download it. Is it a CMYK document?

[verenatam]

find attached. let me know - thanks.

 

[verenatam]

3 minutes ago, Chris B said:

I'm not sure if there's an issue with the link but I'm getting a 'Sorry, there is a problem' when I click the file to download it. Is it a CMYK document?

It should be a CMYK document, yes. Can you try the last one I’ve uploaded please?

 

[Chris B]

It's working now—I'm not sure what was happening before. MEB has logged it for you. I've had a few CMYK documents from users that seem to crash the app so I've asked if there's something we need to know about.

[verenatam]

I see, thanks. If you don’t mind, would you please delete for me the docs I’ve uploaded so far from the public forum? Thanks!

[MEB]

Docs deleted per your request. I believe you can also do so editing your post and removing the links/files.

[ospear]

Hi Chris,

The file contains a PNG file with transparency a Vector Logo which I copy and pasted into Publisher from AF Designer

1 Master Page with header and footer and 2 other pages with text that I had copied and pasted in from a PDF file.

and it in working CMYK, thanks for logging it with the devs.

When I think about it it now Chris it started to miss behave after a pasted text from the PDF file into a Publisher text frame.

I then saved it and thats when I couldn't re-open it.

[verenatam]

2 minutes ago, MEB said:

Docs deleted per your request. I believe you can also do so editing your post and removing the links/files.

I tried but for some reason, it didn’t work. Anyways thanks again for the support.

[Chris B]

Hi guys,

Dev believe they have identified the cause and we're trying to get a recipe for them. They have asked if any of you need these files as they should be able to recover them—or are they just test documents?

[verenatam]

8 minutes ago, Chris B said:

Hi guys,

Dev believe they have identified the cause and we're trying to get a recipe for them. They have asked if any of you need these files as they should be able to recover them—or are they just test documents?

I would actually be happy to have it recovered. Thank you 

[Chris B]

8 minutes ago, verenatam said:

I would actually be happy to have it recovered. Thank you 

I've requested it for you. I'll send you a private link once I get it  

[ospear]

Hi Chris, same here, I would like to have it recovered to  I love Affinity Publisher, cant wait to purchase it when it goes live!

[Patrick Connor]

Whilst these particular very broken documents will still crash, we believe the cause of these has now been dealt with during the developement cycle - certainly there have been no further documents to development with the issue since November.