How to delete a preset

[srg]

Hi, can somebody tell me how to delete a preset ratio in the mode of the crop tool? Thanks.

 

[el.gato]

in affinity photo? just select the preset first then click delete preset and its gone.

[srg]

Thanks, but then i have a problem because that does not happen. I have used it before and it seems that at times the delete function does not respond. Any recommendations? 

[R C-R]

You cannot delete the first 4 presets (Unconstrained, Original Ratio, Custom Ratio, or Absolute Dimensions) because they are built into the app & there would be no way to get the functionality of any of them back if they could be deleted.

But you should be able to delete any custom preset you have created, which appear below the 4 built-in ones. Can you not do that?

[srg]

Thanks for your reply. 

I cannot delete a preset.

here are three screen shots in sequence, I wanted to delete the 4x3 preset, could not.

[srg]

No help or suggestions?

[Gabe]

Hi @srg ,

You can reset your app back to its default settings by holding down the CTRL key while launching the app. When the Clear User Data window appears, click De-Select All, and then select "Reset Crop tool presest" and then Clear.

Thanks,

Gabe. 

[walt.farrell]

But that shouldn't be necessary, in general, should it, @GabrielM?

I find the same problem on occasion. I will select a crop preset, and try to delete it, but I find that it won't remain selected. And this can't be deleted. But others will select and delete just fine.

[Gabe]

7 minutes ago, walt.farrell said:

But that shouldn't be necessary, in general, should it, @GabrielM?

I find the same problem on occasion. I will select a crop preset, and try to delete it, but I find that it won't remain selected. And this can't be deleted. But others will select and delete just fine.

Until we manage to replicate it and find out what's going on, that's the only way to "delete" presets. 

You're right. It should not be necessary, but that's the workaround for the meantime. 

[Gabe]

Update: Can you please zip and attach the contents of your "Application Support" to our dropbox account?

https://www.dropbox.com/request/DitMkHvY3UY3YJT8vsxD

You can find these in /Users/{your username}/Library/Containers/com.seriflabs.affinityphoto/Data/Library/Application Support/

 

 

[srg]

cannot follow your instruction. Can only get to Users and then cannot see Libray. Just Lib if this is the same bu contains only thre files which look like alises. 

Sorry

 

[R C-R]

1 hour ago, srg said:

Can only get to Users and then cannot see Libray.

From Finder, hold down the option key & click on the "Go" menu item. You should see your normally hidden home Library folder among the choices. Or Click on Go  > Go to folder & enter ~/Library/Containers/com.seriflabs.affinityphoto/Data/Library/ in the window that popup up, & click the "Go" button to go to the folder that contains the "Application Support" folder.

[srg]

22 hours ago, R C-R said:

From Finder, hold down the option key & click on the "Go" menu item. You should see your normally hidden home Library folder among the choices. Or Click on Go  > Go to folder & enter ~/Library/Containers/com.seriflabs.affinityphoto/Data/Library/ in the window that popup up, & click the "Go" button to go to the folder that contains the "Application Support" folder.

Yes, I was able to upload the Application support folder (took a long time, hope it is useful).

By the way The next day, I think, De delete fuction functioned.

[Gabe]

It looks like you uploaded individual files and not a single compressed ( zip ) file of the "Application Support". We can still have a look if you wish, but if it works for you now, it will works for us as well.  

[srg]

Ok, that seems to be a random problem. the point is that I am not continuosly deleting presets but It happened more than once. This for you to check it out. As far as the unzipped files, well that is what dropbox did. I am not too savvy and I do not have any idea how to zip files,  actually I am amazed by the size of the uploaded files, long time to upoload too..., whilst  when I clicked the application support it contained very little. Ok, enough, Thanks anyway.