AF not responding

[Joe B]

AF keeps freezing during any operation and flags up 'AF not responding' even when its the only program open, any advice ? i'm using the same PC i've always used AF on but its gradually becoming more frequent 4-5 times with 30mins use. When it was first installed, all was fine. No new programs installed on my pc only he usual windows upgrades ! 

 

[firstdefence]

Which AF are you taking about Affinity Photo (APh) or Affinity Designer (ADe)?

 

Have you tried resetting a few things back to defaults under Preferences > Miscellaneous.

 

What spec is your system, including OS and Affinity versions?

 

Tip: Type this info into your signature under your Account Settings so you don't have to keep typing it in every time you ask a question.

[Alfred]

3 minutes ago, firstdefence said:

Which AF are you taking about Affinity Photo (APh) or Affinity Designer (ADe)?

 

AF = Affinity Foto.

 

4 minutes ago, firstdefence said:

Tip: Type this info into your signature under your Account Settings so you don't have to keep typing it in every time you ask a question.

 

Here's a direct link: Account Settings > Signature

[John Rostron]

I had this problem and it was a memory leak from Malwarebytes. If you are on windows, open the Task Manager (Ctrl-Alt-Del) before you do anything else. Then you can see what memory  various processes are using. If one of these is getting bigger and bigger, that is the culprit. In my case, I installed an updated version of Malwarebytes and that fixed it.

John

[Joe B]

Hi, thanks, All details now listed under signature

My details; AF Photo 1.6.1.93

i'm using PC Win Home Premium. Service pack 1. Intel (R) core (TM) i7-4700MQ CPU @ 2.40ghz. RAM 12.0GB 64 Bit OS on an HP Envy

 

John R - I cant find Malwarebytes  but I did notice that in Task manager, Photo.EXE under affinity, the memory is steadily increasing when AF is open and CPU is 00, but nothing loaded or being used ?

[DWright]

Have you tried the new Affinity Photo 1.6.3.100 customer beta as this has several performance related updates

[John Rostron]

1 hour ago, Joe B said:

John R - I cant find Malwarebytes  but I did notice that in Task manager, Photo.EXE under affinity, the memory is steadily increasing when AF is open and CPU is 00, but nothing loaded or being used ?

It was Malwarebytes in my case. I was not implying that it was in yours. If it is Photo's memory use that is increasing then I cannot really help! Your best bet is to do as @DWright says and try the new beta. It is working well for me so far.

 

John