anty-no-mia Posted March 10 Posted March 10 (edited) Hi! I need urgent help. I saved my file in the morning, closed the application (Designer) and now my file is corrupted. Can you help me restore my file? Working on: MacBook Pro 2,6GHz 6-Core Intercore i7 Intel UHD Graphics 630 1536 MB RAM 16Bg 2667 Mhz DDR4 Sonoma 14.6.1 Affinity Designer 2.5.3 I store my files on iCloud. My file is attached. Wrozka Zebuszka.afdesign Edited March 10 by anty-no-mia where I store my files Quote
mopperle Posted March 10 Posted March 10 1 hour ago, anty-no-mia said: I store my files on iCloud. This could be the problem. Work only locally, open it locally, save it locally and then move it to the cloud. Never open or save it directly from/to the cloud. PaoloT 1 Quote Regards, Otto Affinity Suite v2.6.x - Windows 11 Pro
anty-no-mia Posted March 10 Author Posted March 10 @mopperle Thank you, now I know. But can anyone help me retrieve this file? Quote
mopperle Posted March 10 Posted March 10 Maybe somebody from serif jumps in and can help. Quote Regards, Otto Affinity Suite v2.6.x - Windows 11 Pro
Meliora spero Posted March 23 Posted March 23 The DEATH of customer data! The Affinity file format gives the impression of a tightly packed binary structure with little room for interpretation or recovery. Even minor inconsistencies may have disproportionate consequences, disaster, and backward compatibility is effectively impossible as a consequence of this primitive format. It suggests a design where efficiency was prioritized over resilience. In other words, the format appears to have been designed by someone without experience in advanced file architecture — and the result has been over a decade of customer data loss. 'Perhaps' it’s time for Affinity and Canva to acknowledge that this fragile and overly simplistic format should be retired in version 3.0 and replaced with a thoughtfully engineered and safe alternative - designed by someone outside of Serif. Trust is lost. werfox 1 Quote Serif, did you foolishly fill the usability specialist role you advertised internally? If so, be transparent with your customers. Continuing without proper UX expertise both insults and affects your entire customer base.
jmwellborn Posted March 23 Posted March 23 @Meliora spero which costume designer has lost his data? mopperle, Alfred, R C-R and 1 other 4 Quote 24" iMAC Apple M1 chip, 8-core CPU, 8-core GPU, 16 GB unified memory, 1 TB SSD storage, Ventura 13.7.6. Photo, Publisher, Designer 1.10.5, and 2.6. MacBook Pro 13" 2020, Apple M1 chip, 16GB unified memory, 256GB SSD storage, Ventura 13.7.6. Publisher, Photo, Designer 2.6. iPad Pro 12.9 2020 (4th Gen. IOS 16.6.1); Apple pencil. Wired and bluetooth mice and keyboards.
Alfred Posted March 23 Posted March 23 https://forum.affinity.serif.com/index.php?/search/&q=costumer&quick=1 jmwellborn 1 Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.5.1 (iPad 7th gen)
Meliora spero Posted March 31 Posted March 31 On 3/23/2025 at 4:00 PM, jmwellborn said: @Meliora spero which costume designer has lost his data? His? None. They use CorelDRAW. I guess that was your way of contributing. emmrecs01 1 Quote Serif, did you foolishly fill the usability specialist role you advertised internally? If so, be transparent with your customers. Continuing without proper UX expertise both insults and affects your entire customer base.
nickbatz Posted April 1 Posted April 1 Suggestion: in addition to what moperle says, set up a Time Machine backup. It keeps incremental (new) versions every hour, so if this happens again - or if you decide you don't like what you've done - in the worst case you can go back to a previous version. If for whatever reason you don't want to have a backup drive connected to your Mac all the time, have it back up over your network to a NAS drive (more expensive and slower, but at least it works). Then I'd suggest using a cloud backup service for incremental backups. I use and have only good things to say about iDrive, but there are many others. The old line about nothing existing unless you have it stored in three places is sage advice. Quote
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