Andrew Heath Posted October 1, 2024 Posted October 1, 2024 Hi there... new here so bear with me. I use my iPhone 15 to take photos which I then airdrop to my iMac. My iMac runs Affinity Photo (latest version) on Ventura 13.7. After upgrading my iPhone to OS18... I can no longer open HEIC files in Affinity Photo. The error is 'file type not supported'... any ideas? Quote
Peter_ho Posted October 1, 2024 Posted October 1, 2024 13 minutes ago, Andrew Heath said: Hi there... new here so bear with me. I use my iPhone 15 to take photos which I then airdrop to my iMac. My iMac runs Affinity Photo (latest version) on Ventura 13.7. After upgrading my iPhone to OS18... I can no longer open HEIC files in Affinity Photo. The error is 'file type not supported'... any ideas? I have the same problem Quote
Hangman Posted October 1, 2024 Posted October 1, 2024 Hi @Andrew Heath and @Peter_ho, This is a known bug logged under AF-4369 currently awaiting a fix... The workaround is to open the HEIC files in Apple Preview and re-export them as HEIC files which Affinity Photo will then recognise and open... HEIF.mp4 Quote Affinity Designer 2.6.3 | Affinity Photo 2.6.3 | Affinity Publisher 2.6.3 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse
Andrew Heath Posted October 1, 2024 Author Posted October 1, 2024 14 minutes ago, Peter_ho said: I have the same problem Oh thank god I'm not alone!... I just had a long chat with support at Apple as the file format (or new images taken after the update) wasn't recognised by Preview as well. I managed to get it working along with Apple's help in Preview but Affinity Photo still doesn't like it. Apple assured me nothing had changed with the file format (and to be fair, why would it). One workaround is maybe change to file type on the phone so that it takes jpegs rather than HEICs... I must admit, I haven't tried this yet. I imagine it will need a small update to the Affinity suite (actually haven't tried opening in Publisher (the other main programme I use...) Quote
Andrew Heath Posted October 1, 2024 Author Posted October 1, 2024 1 minute ago, Hangman said: Hi @Andrew Heath and @Peter_ho, This is a known bug logged under AF-4369 currently awaiting a fix... The workaround is to open the HEIC files in Apple Preview and re-export them as HEIC files which Affinity Photo will then recognise and open... HEIF.mp4 8.85 MB · 0 downloads Terrific... will try that. Huge thanks. 🙂 Quote
Hangman Posted October 1, 2024 Posted October 1, 2024 Just now, Andrew Heath said: Terrific... will try that. Huge thanks. 🙂 Let us know if it works and if not could you upload an HEIC file where you're experiencing the problem... Quote Affinity Designer 2.6.3 | Affinity Photo 2.6.3 | Affinity Publisher 2.6.3 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse
Andrew Heath Posted October 1, 2024 Author Posted October 1, 2024 3 minutes ago, Hangman said: Hi @Andrew Heath and @Peter_ho, This is a known bug logged under AF-4369 currently awaiting a fix... The workaround is to open the HEIC files in Apple Preview and re-export them as HEIC files which Affinity Photo will then recognise and open... HEIF.mp4 8.85 MB · 0 downloads Works!... fab Quote
Hangman Posted October 1, 2024 Posted October 1, 2024 Just now, Andrew Heath said: Works!... fab Perfect, glad to hear that's working for you... Andrew Heath 1 Quote Affinity Designer 2.6.3 | Affinity Photo 2.6.3 | Affinity Publisher 2.6.3 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse
Andrew Heath Posted October 1, 2024 Author Posted October 1, 2024 27 minutes ago, Hangman said: Perfect, glad to hear that's working for you... Hi, yes I can confirm the workaround works in Publisher too. I can bring the image in using 'place'.... now eagerly awaiting the update - have artwork to do. 🙂 Hangman 1 Quote
Peter_ho Posted October 3, 2024 Posted October 3, 2024 I tried the workaround - but it didn´t work. I tried to open the file in Luminar Neo - result: Can not open the file, it is too small. Picture Size must be greater than 256 x 256 pixel. My workaround: Oppen files in preview and export as png-file. Then I an open in Affinity Photo Quote
Hangman Posted October 3, 2024 Posted October 3, 2024 Hi @Peter_ho, Opening and exporting as an HEIC file in Preview should work… Can you upload a sample file so we can take a look… Quote Affinity Designer 2.6.3 | Affinity Photo 2.6.3 | Affinity Publisher 2.6.3 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse
Peter_ho Posted October 3, 2024 Posted October 3, 2024 Hi, here is the original IMG_0001 and the exported file from preview IMG_0001.HEIC Test1.heic Quote
Hangman Posted October 3, 2024 Posted October 3, 2024 Hi @Peter_ho, Many thanks for the files, opening and exporting from Preview as HEIC files is working here... HEIC.mp4 Quote Affinity Designer 2.6.3 | Affinity Photo 2.6.3 | Affinity Publisher 2.6.3 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse
Sissely Posted December 9, 2024 Posted December 9, 2024 So, this workaround means you have to export them one by one? (By the way: I have the same problem...) Quote
MikeTO Posted December 9, 2024 Posted December 9, 2024 1 hour ago, Sissely said: So, this workaround means you have to export them one by one? (By the way: I have the same problem...) On macOS you can convert multiple images between formats without opening them in Preview. I don't know if this will solve the HEIC issue under discussion, but try selecting the images in question, right-clicking them, and selecting Quick Actions > Convert Image. clarkysdonga and Sissely 2 Quote Download a free PDF manual for Affinity Publisher 2.6 Download a quick reference chart for Affinity's Special Characters Affinity 2.6 for macOS Sequoia 15.5, MacBook Pro (M4 Pro) and iPad Air (M2)
Andrew Heath Posted December 9, 2024 Author Posted December 9, 2024 When I first encountered this problem I set my iPhone to take jpegs. So I just did a quick test reseting it to HEIC format and again, latest Photo 2.5.6 won't open it. Now interestingly, it will open an image captured on my wife's iPhone 12 in the same format... hmm. The only difference I can see is that the suffix is in lowercase i.e. heic rather than my iPhone 15 where the suffix is in Uppercase i.e. HEIC. I tried changing the uppercase to lowercase but no luck. I even tried changing the format to 12 megapixels as opposed to 24 but again, no luck. Quote
Sissely Posted December 10, 2024 Posted December 10, 2024 16 hours ago, MikeTO said: On macOS you can convert multiple images between formats without opening them in Preview. I don't know if this will solve the HEIC issue under discussion, but try selecting the images in question, right-clicking them, and selecting Quick Actions > Convert Image. YESSSS. This works like a charm. Thanks for suggesting this. This will save me a lot of time 🙂 Quote
ronnyb Posted December 10, 2024 Posted December 10, 2024 Nevertheless Affinity has been unable to properly open HEIC file format in portrait orientation…. This bug has been reported over a year ago I believe paid customers still twiddle their thumbs waiting for a fundamental bug fix…. what say you Affinity? Will you fix opening a standard file format before adding another newfangled feature like AI Object Select? 🤦♂️ Quote 2021 16” Macbook Pro w/ M1 Max 10c cpu /24c gpu, 32 GB RAM, 1TB SSD, macOS Sequoia 15.1 2018 11" iPad Pro w/ A12X cpu/gpu, 256 GB, iPadOS 18.1
Franzeli Posted December 18, 2024 Posted December 18, 2024 Until the latest AP2 update, Affinity Photo opened .heic files. Quick convert (select file in finder, right click>quick actions) is an appealing work around because it is quick - but the .heic option for 'actual size' produces a much more compressed image than the option to export as .heic. I have found that some of the quick converted .heics produce pixelated images in Affinity, while the direct import produced much better results. Affinity has been building a reputation as an alternative to Photoshop. Many users operate within the Mac iOS ecosystem and the current image software produces large, high quality files. Disabling this capability away does not reflect well on the reputation of the software. Affinity Developers, please restore the ability to open .heic files directly in Affinity. I am also waiting for the capability to export as .heic, as this is one of the best file compression systems. Quote
unitizer Posted December 22, 2024 Posted December 22, 2024 The open & export trick does not work for me. Affinity has long fallen off my radar as a must-have. Way too many broken and weird things. It seems like even the simplest things take years to correct. Quote
KathleenM Posted December 27, 2024 Posted December 27, 2024 Interestingly, I had no problem opening heic files at all -- until today. This morning I experimented with editing a raw file (from the iPhone, that's a dng file), and NOW I cannot open heic files. I am tempted to uninstall/reinstall Affinity Photo to see if that let's me open heic files again. Are there any updates on the progress toward fixing this bug? I think there are a lot of us "iPhone Photographers" out there so I'm guessing this bug is a big deal... I hope it is high on the priority list. KristiM 1 Quote
Hangman Posted December 27, 2024 Posted December 27, 2024 Hi @KathleenM, Which iPhone model were the photos taken on? Which version of iOS are you running, iOS 18.0, 18.1, 18.2? Which version of Affinity Photo are you running 2.5.7, the 2.6.0.2984 Beta or both? Do you have a sample HEIC you can upload? Quote Affinity Designer 2.6.3 | Affinity Photo 2.6.3 | Affinity Publisher 2.6.3 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse
Ldina Posted December 27, 2024 Posted December 27, 2024 @KathleenM DNG files on iPhone 15/16 Pro can be saved with JPEG Lossless, JPEG-XL Lossless, or JPEG-XL Lossy compression. They all open fine in Affinity (M4 Sequoia). However, Only the original JPEG Lossless compressed files open in Affinity with the ability to send as "Linked" files to Affinity Photo. From the Apple Photos App, I used File > Export Unmodified Original to my desired file folder and open it using Affinity (File > Open). HEIC files are complicated, which is partly (largely?) Apple's doing. Opening HEIC files from Affinity using File > Open often/always results in the unsupported file error message. You can launch those files from within Apple Photos by right clicking and choosing Edit With Affinity Photo 2. Apple Photos will then send a compatible file which opens in Affinity. The weird thing is that you may get 8 or 16 bits, sRGB or P3 profile, JPEG or TIFF. Those HEIC files are "containers" that can contain one or more variants of an image, and who knows what Apple is doing during export. But, at least the files open in Affinity Photo as bitmap files (HEIC files aren't RAW). From Apple Photos, you can also choose Edit With, then try Preview and ColorSync. They offer alternate ways to export file formats that Affinity can open. Try a few different approaches and see if this works for you. Quote 2024 MacBook Pro M4 Max, 48GB, 1TB SSD, Sequoia OS, Affinity Photo/Designer/Publisher v1 & v2, Adobe CS6 Extended, LightRoom v6, Blender, InkScape, Dell 30" Monitor, Canon PRO-100 Printer, i1 Spectrophotometer, i1Publish, Wacom Intuos 4 PTK-640 graphics tablet, 2TB OWC SSD USB external hard drive.
Andrew Heath Posted January 3 Author Posted January 3 @unitizer it is both version 1 and 2. Just tried it. Quote
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