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Affinity Photo and Designer 2.5.0 for Windows not starting


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Hello

My apps came from direct from the Afinity store and now refuse to start following the latest update

All that happens when I try to start the apps is that it says initiasing followed by Loading fonts.  They then just quit.

This happens both from directily running the app and from double clicking a file.

My computer is running a fully up-to-date version of Windows 11 pro

Any help please - is this related to the Mac os problem?

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This seems to be a known problem that the Affinity team is working on, but have not identified a fix for yet:

https://forum.affinity.serif.com/index.php?/search/&tags=AF-3190

You could consider rolling back to 2.4.2, which Affinity Store users can do at: 

Publisher: https://affinity.store/update/windows/publisher/2
Designer: https://affinity.store/update/windows/designer/2
Photo: https://affinity.store/update/windows/photo/2

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
iPad:  iPad Pro M1, 12.9": iPadOS 17.5, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.5

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Designer, Photo, and Publisher 2.5 were crashing on my Windows Pro 11 after install. These had been updated from the app and purchased directly from Affinity.

I had installed a new font from the internet a month back named Minion Pro. So I decided to delete that font and launch Designer 2.5 and it runs fine now. So maybe it is just some bad fonts that could cause the issue. My Windows 11 Home install was not an upgrade as it came with my PC other than upgrading to Pro through Microsoft.

So others may want to try altering their font library to just default ones as a troubleshooting step.  I got lucky since I knew there was only one new font since my PC was pretty virgin. Good luck all!!!

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1 hour ago, Zenster said:

I had installed a new font from the internet a month back named Minion Pro. So I decided to delete that font and launch Designer 2.5 and it runs fine now. So maybe it is just some bad fonts that could cause the issue.

i have the same problem but i only use fonts that come with windows itself.

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14 hours ago, walt.farrell said:

This seems to be a known problem that the Affinity team is working on, but have not identified a fix for yet:

https://forum.affinity.serif.com/index.php?/search/&tags=AF-3190

You could consider rolling back to 2.4.2, which Affinity Store users can do at: 

Publisher: https://affinity.store/update/windows/publisher/2
Designer: https://affinity.store/update/windows/designer/2
Photo: https://affinity.store/update/windows/photo/2

Thanks for this - rolling back has worked.

Here's hoping a fix to 2.5 doesn't take too long

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  • Staff

The issue "2.5 Windows users crashing during 'loading fonts'" (REF: AF-3190) has been fixed by the developers in internal build "2.5.2.2478".
This fix should soon be available as a customer beta and is planned for inclusion in the next customer release.
Customer beta builds are announced here and you can participate by following these instructions.
If you still experience this problem once you are using that build version (or later) please reply to this thread including @Affinity Info Bot to notify us.

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