Lost images

[Jim Cowell]

I have just realised that all my old images going back since I first started to use AP and  have been stored on Affinity photo have disappeared.

I can only access those for 2023 but all other years have either been reduced in number or disappeared completely. Can someone please tell me how to recover them.

I use a Mac.

 

many thanks

[walt.farrell]

Welcome to the Serif Affinity forums, Jim, and sorry to hear you're having that problem.

I doubt this can be a problem with Affinity Photo, but we'll need more information. What file format are they, and where were they stored? How have you determined they're missing?

[R C-R]

8 hours ago, Jim Cowell said:

I have just realised that all my old images going back since I first started to use AP and  have been stored on Affinity photo have disappeared.

Just as a point of clarification, no images are stored "on" any of the Affinity apps, unless maybe you are talking about Assets or the Open recent menu item.

[Jim Cowell]

22 hours ago, walt.farrell said:

Welcome to the Serif Affinity forums, Jim, and sorry to hear you're having that problem.

I doubt this can be a problem with Affinity Photo, but we'll need more information. What file format are they, and where were they stored? How have you determined they're missing?

 

22 hours ago, walt.farrell said:

Welcome to the Serif Affinity forums, Jim, and sorry to hear you're having that problem.

I doubt this can be a problem with Affinity Photo, but we'll need more information. What file format are they, and where were they stored? How have you determined they're missing?

Hello thanks for trying to help me. When I have finished with an image I usually go to SAVE then store them in Affinity iCloud. I attach a screen shot as I am proibably not explaining myself very well.

[Alfred]

54 minutes ago, Jim Cowell said:

When I have finished with an image I usually go to SAVE then store them in Affinity iCloud. I attach a screen shot as I am proibably not explaining myself very well.

Your screenshot shows files stored in your Affinity Photo folder on iCloud, but it also shows that you have very many files stored there. How do you square that with the first sentence of your original post?

On 4/27/2024 at 11:49 AM, Jim Cowell said:

I have just realised that all my old images going back since I first started to use AP and  have been stored on Affinity photo have disappeared.

 

[NotMyFault]

Try to inspect the iCloud storage with either finder, or Safari (www.iCloud.com). There you can search for specific file types and date ranges, or sort the files on date created / date added.

Icloud sync can get broken, and may have stopped. You may have activated to keep them in cloud only to save storage on you Mac local drive. Or you may have deleted old files in iCloud on another device (iPhone, iPad). This can work globally and delete the files on all devices using the same iCloud account.

When using Safari, you can inspect the „deleted“ folder.