VectorWhiz Posted January 10 Share Posted January 10 Affinity Photo Beta 2.4 does not start, both from the exe file and msi installation, regardless if I run it as a user or admin. I am running Windows 11, which is up to date. Designer and Publisher start after running them 3 times after they have previously crashed during starting up attempts. I uninstalled the programs, removed the .affinity directory, as I've read somewhere on the forums, and restarted the computer. After that I again installed the Designer (from exe file), Publisher (from exe file) and Photo (from both exe file and msi - in this order). I think there is something wrong with the installer or program software code. Please check and inform me via e-mail when the problem is solved. This has been going on since the 2.3 Beta update. I get this error message when trying to change the access rights to full access in the user directory in which the Affinity files are present: Quote Home: https://vectorwhiz.com : : : : Portfolio blog: https://communicats.blogspot.com Link to comment Share on other sites More sharing options...
walt.farrell Posted January 10 Share Posted January 10 Have you tried the retail versions, rather than the betas, @VectorWhiz? You say you installed 26 minutes ago, VectorWhiz said: Photo (from both exe file and msi - in this order). Why did you install twice? And do you mean MSIX rather than MSI? Your only installer choices are .exe and .msix, and you should not have both installed (nor should you use a mix of .exe and .msix across the 3 applications). What anti-virus or anti-malware program(s) are you using, and have you tried disabling them? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Staff Callum Posted January 10 Staff Share Posted January 10 This post was originally made in the V2 bugs section of the forum which is strictly for the release version of the apps. I have now moved it to the beta specific section of the forums, please ensure any future beta related bugs are posted here Patrick Connor 1 Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
VectorWhiz Posted January 10 Author Share Posted January 10 @ Walt Farrel - I installed the programs twice, because Photo was not starting up and I read somewhere in the forums (which seemed to be working for a user), that all programs in the suit had to be uninstalled, and that the .affinity folder had to be removed as well, after which the computer should be restarted, before installing the programs are installed again. You are correct in that I should have used the msix, which I checked in explorer; it wasn't an msi file that I used for installation. But regardless of that, I always start with installing from the exe files and that should work, even beta versions, because in my opinion Serif issues Beta versions to see if functions work properly or should be changed. But for users to try beta versions, the program has to start in the first place. I see no other purpose to issue beta versions. So, installations from exe files or msix should at least allow the programs to start up, otherwise users are unable to check the programs' functionality. Also, if the regular versions contain bugs, I had hoped they were fixed in the beta versions. I did not install the programs from exe files and msix alongside each other. This is the last time I will use beta versions, because they gave me problems for months., assuming this is not going to help Serif in letting users try out beta versions. However if beta versions actually do at least start up, that could be a useful thing for Serif. And to answer your last question, I do not have anti-virus and anti-malware programs installed, except the default Defender which comes with Windows. walt.farrell 1 Quote Home: https://vectorwhiz.com : : : : Portfolio blog: https://communicats.blogspot.com Link to comment Share on other sites More sharing options...
Staff Sean P Posted January 11 Staff Share Posted January 11 Hi VectorWhiz, Looking at that image it looks like your installation of Windows has some issues with permissions. The error you're seeing is a Windows error that does relate to permissions. A cursory Google search does show a series of posts on the Microsoft site regarding these. Looking at a previous post from yourself I can also see that you have modified the permissions for the 'WindowApps' folder yourself. These folders are for Sandboxed apps which is where the MSIX apps install to. Microsoft prevent access to this folder for security reasons and modifying this yourself will cause further problems, which it does look like you're now encountering. We would never recommend users to modify these permissions and are unable to support those who do. Ultimately there isn't anything we're able to do with this as it is an operating system permissions issue you're encountering, rather than the software. walt.farrell 1 Quote Link to comment Share on other sites More sharing options...
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