Divax Posted August 16, 2023 Share Posted August 16, 2023 Right before I installed this latest update, I was working on my illustrations and I saw my illustrations went black after clicking save, which took a long than usual time to save. I went ahead and installed the new update and still my illustrations are gone. It’s all gone black. Can anyone help me on how I can recover my illustrations? I’ve spent so much time on it to just start over. I’m crying as I type. This happened on Affinity Designer 2 - Beta on MacBook. Please help. Quote Link to comment Share on other sites More sharing options...
Hangman Posted August 16, 2023 Share Posted August 16, 2023 Hi @Divax, Are you able to upload your Designer file so we can take a look to see what may be going on? Divax 1 Quote Affinity Designer 2.5.5 | Affinity Photo 2.5.5 | Affinity Publisher 2.5.5 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse Link to comment Share on other sites More sharing options...
Divax Posted August 16, 2023 Author Share Posted August 16, 2023 4 minutes ago, Hangman said: Hi @Divax, Are you able to upload your Designer file so we can take a look to see what may be going on? Would it be okay if I only copied the affected pages? My other illustrations weren’t affected. Just these two pages from the entire lots were affected. Quote Link to comment Share on other sites More sharing options...
Hangman Posted August 16, 2023 Share Posted August 16, 2023 3 minutes ago, Divax said: Would it be okay if I only copied the affected pages? My other illustrations weren’t affected. Just these two pages from the entire lots were affected. Absolutely, that's no problem at all... Divax 1 Quote Affinity Designer 2.5.5 | Affinity Photo 2.5.5 | Affinity Publisher 2.5.5 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse Link to comment Share on other sites More sharing options...
Divax Posted August 16, 2023 Author Share Posted August 16, 2023 6 minutes ago, Hangman said: Absolutely, that's no problem at all... How can I share privately please? Quote Link to comment Share on other sites More sharing options...
MikeTO Posted August 16, 2023 Share Posted August 16, 2023 3 minutes ago, Divax said: How can I share privately please? Serif will provide a private dropbox link if they're able to take a look at your files. Just hang on until they've had a chance to read your post. In the meantime, it would be helpful if you could share a screenshot of your Performance settings. Go to Preferences/Settings and click Performance. Good luck Divax 1 Quote Download a free PDF manual for Affinity Publisher 2.5 Download a quick reference chart for Affinity's Special Characters Affinity 2.5 for macOS Sonoma 14.6.1, MacBook Pro 14" (M1 Pro) Link to comment Share on other sites More sharing options...
Hangman Posted August 16, 2023 Share Posted August 16, 2023 2 minutes ago, Divax said: How can I share privately please? Feel free to send me a DM if you'd like to by clicking on my name or if you'd prefer someone from the Serif team to take a look you can request a Private Dropbox link by replying to this post... Divax 1 Quote Affinity Designer 2.5.5 | Affinity Photo 2.5.5 | Affinity Publisher 2.5.5 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse Link to comment Share on other sites More sharing options...
Divax Posted August 16, 2023 Author Share Posted August 16, 2023 8 minutes ago, Hangman said: Feel free to send me a DM if you'd like to by clicking on my name or if you'd prefer someone from the Serif team to take a look you can request a Private Dropbox link by replying to this post... Ok I’ll wait for the link. I have created new files for the affected pages. Here’s the screenshot you asked for. Please let me know if I need to adjust anything. Quote Link to comment Share on other sites More sharing options...
Divax Posted August 16, 2023 Author Share Posted August 16, 2023 14 minutes ago, MikeTO said: Serif will provide a private dropbox link if they're able to take a look at your files. Just hang on until they've had a chance to read your post. In the meantime, it would be helpful if you could share a screenshot of your Performance settings. Go to Preferences/Settings and click Performance. Good luck I have shared the screenshot. Sorry I quoted wrongly 🙈 Quote Link to comment Share on other sites More sharing options...
MikeTO Posted August 16, 2023 Share Posted August 16, 2023 3 minutes ago, Divax said: Ok I’ll wait for the link. I have created new files for the affected pages. Here’s the screenshot you asked for. Please let me know if I need to adjust anything. Try turning off Hardware Acceleration > Enable Metal Compute Acceleration. That is the source of many issues, especially crashes. I don't know if it will solve your issue but it's worth a try. Changing this setting will require restarting the app. Good luck. Quote Download a free PDF manual for Affinity Publisher 2.5 Download a quick reference chart for Affinity's Special Characters Affinity 2.5 for macOS Sonoma 14.6.1, MacBook Pro 14" (M1 Pro) Link to comment Share on other sites More sharing options...
Divax Posted August 16, 2023 Author Share Posted August 16, 2023 3 minutes ago, MikeTO said: Try turning off Hardware Acceleration > Enable Metal Compute Acceleration. That is the source of many issues, especially crashes. I don't know if it will solve your issue but it's worth a try. Changing this setting will require restarting the app. Good luck. Could you please explain what this hardware acceleration mean? And what happens if I turn it off? Quote Link to comment Share on other sites More sharing options...
MikeTO Posted August 16, 2023 Share Posted August 16, 2023 7 minutes ago, Divax said: Could you please explain what this hardware acceleration mean? And what happens if I turn it off? It means that it relies on the hardware to perform tasks normally done via software. Using Metal, which is Apple's graphics technology, is faster than doing it via software but it has been the source of a lot of issues. Certain operations in Affinity will be slightly slower with it off but it's one of the first things that Serif might suggest you try with an issue like this. Good luck Divax 1 Quote Download a free PDF manual for Affinity Publisher 2.5 Download a quick reference chart for Affinity's Special Characters Affinity 2.5 for macOS Sonoma 14.6.1, MacBook Pro 14" (M1 Pro) Link to comment Share on other sites More sharing options...
Divax Posted August 16, 2023 Author Share Posted August 16, 2023 1 minute ago, MikeTO said: It means that it relies on the hardware to perform tasks normally done via software. Using Metal, which is Apple's graphics technology, is faster than doing it via software but it has been the source of a lot of issues. Certain operations in Affinity will be slightly slower with it off but it's one of the first things that Serif might suggest you try with an issue like this. Good luck Thank you so much. That was truly helpful. Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted August 16, 2023 Staff Share Posted August 16, 2023 Here's a link to a private Dropbox folder - https://www.dropbox.com/request/Axg5VaA7vobpsDvveBgE Can you let me know once you've uploaded it as I do not get a notification Divax 1 Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Divax Posted August 16, 2023 Author Share Posted August 16, 2023 1 hour ago, Chris B said: Here's a link to a private Dropbox folder - https://www.dropbox.com/request/Axg5VaA7vobpsDvveBgE Can you let me know once you've uploaded it as I do not get a notification Thanks Chris. I just uploaded it. Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted August 17, 2023 Staff Share Posted August 17, 2023 Thanks for the files. I know what has happened and I'm just working on seeing if there's a fix I can do. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Divax Posted August 17, 2023 Author Share Posted August 17, 2023 12 minutes ago, Chris B said: Thanks for the files. I know what has happened and I'm just working on seeing if there's a fix I can do. Thanks. I'm keeping my fingers crossed. Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted August 17, 2023 Staff Share Posted August 17, 2023 What I think you may have done, is the following. You can start a new document and see this for yourself: Start a new document Add a few shapes to the page and give them a different colour Rasterise all the shapes Select all the pixel layers and group them Display the Colour Panel Select a colour Observe the group has been filled with a colour - removing the shapes from the group does not fix this. The only way to fix it is to Undo the fill or go back in the History (if you've it) I'm giving you the steps so that you can avoid doing this in the future. As it stands, I do not think there is a way to undo or fix this current illustration. I have raised this with the developers. If I hear back or find a fix/workaround I will let you know. I am really sorry. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Divax Posted August 17, 2023 Author Share Posted August 17, 2023 1 hour ago, Chris B said: What I think you may have done, is the following. You can start a new document and see this for yourself: Start a new document Add a few shapes to the page and give them a different colour Rasterise all the shapes Select all the pixel layers and group them Display the Colour Panel Select a colour Observe the group has been filled with a colour - removing the shapes from the group does not fix this. The only way to fix it is to Undo the fill or go back in the History (if you've it) I'm giving you the steps so that you can avoid doing this in the future. As it stands, I do not think there is a way to undo or fix this current illustration. I have raised this with the developers. If I hear back or find a fix/workaround I will let you know. I am really sorry. Ok thanks for trying. What I lost were curves that had been converted into pixels (flattened) and then freehand colouring done on them. Everything pretty much disappeared out of the blue. Chris B 1 Quote Link to comment Share on other sites More sharing options...
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