DarkClown Posted March 5, 2023 Posted March 5, 2023 After logging into my Affinity account I tried to access the "download & productkey" section .... not really successfully: So I logged off and tried to login again - but the result remains the same. Other sections (orderlist or account details) work fine. Cheers, Timo Quote i7-12700KF, 3.60 GHz, 32GB RAM, SSD, NVIDIA GeForce RTX 3070, Wacom Intuos 4 Tablet, Windows 11 Pro - AP, AD and APublisher V1 and V2https://www.timobierbaum.com
walt.farrell Posted March 5, 2023 Posted March 5, 2023 I'm not having that problem, so it doesn't seem to be something general. Maybe one of Serif's forum team members will be able to figure it out. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
DarkClown Posted March 5, 2023 Author Posted March 5, 2023 6 minutes ago, walt.farrell said: I'm not having that problem, so it doesn't seem to be something general. Maybe one of Serif's forum team members will be able to figure it out. Thx for the Feedack! Maybe it's related to the german version of the site ... walt.farrell 1 Quote i7-12700KF, 3.60 GHz, 32GB RAM, SSD, NVIDIA GeForce RTX 3070, Wacom Intuos 4 Tablet, Windows 11 Pro - AP, AD and APublisher V1 and V2https://www.timobierbaum.com
myclay Posted March 5, 2023 Posted March 5, 2023 Habe es eben bei mir mit Firefox ausprobiert und es geht (British wie auch Deutsche Spracheinstellung der Seite) Eventuell den Browser cache und cookies löschen? Oder neben einem Werbeblocker auch Javascript blockiert? Quote Sketchbook (with Affinity Suite usage) | timurariman.com | artstation store Windows 11 Pro - 23H2 | Ryzen 5800X3D | RTX 3090 - 24GB | 128GB | Main SSD with 1TB | SSD 4TB | PCIe SSD 256GB (configured as Scratch disk) |
Staff StevenS Posted March 5, 2023 Staff Posted March 5, 2023 Sorry to hear this @DarkClown 😩 We've seen a couple of people with this issue recently, and we are working on a fix that as I far as I am aware is planned to be rolled out with a website update on Tuesday. Quote Any spelling or grammatical errors found in the above post are deliberate and included to boost the self-esteem of those who spot them.
DarkClown Posted March 6, 2023 Author Posted March 6, 2023 7 hours ago, myclay said: Habe es eben bei mir mit Firefox ausprobiert und es geht (British wie auch Deutsche Spracheinstellung der Seite) Eventuell den Browser cache und cookies löschen? Oder neben einem Werbeblocker auch Javascript blockiert? I tried Firefox, Opera and Edge .... all showing the same issue! (two of them have not been used for Affinity login before). But from what Steven says this seems to be a known issue ... Thx for cofirming, Steven! myclay 1 Quote i7-12700KF, 3.60 GHz, 32GB RAM, SSD, NVIDIA GeForce RTX 3070, Wacom Intuos 4 Tablet, Windows 11 Pro - AP, AD and APublisher V1 and V2https://www.timobierbaum.com
DarkClown Posted March 8, 2023 Author Posted March 8, 2023 Looks like Tuesday is gone ... but I still can't access my downloads ... no rollout on tuesday? Quote i7-12700KF, 3.60 GHz, 32GB RAM, SSD, NVIDIA GeForce RTX 3070, Wacom Intuos 4 Tablet, Windows 11 Pro - AP, AD and APublisher V1 and V2https://www.timobierbaum.com
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