Devanir Posted January 20 Share Posted January 20 Hello guys, I have access to the server on the mac, which when opening a file through affinity and exiting with the connection to that internal network server, affinity simply does not open anymore, just uninstalling and installing again. the message that keeps popping up.. Perhaps the server does not exist or is currently unavailable. Check the server name or IP address, check the network connection, then try again. Has anyone experienced this and managed to resolve it? Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted January 20 Share Posted January 20 2 hours ago, Devanir said: just uninstalling and installing again. I'm confused about what you mean. Can you provide more details? It almost sounds like you're not actually installing the application, but just opening a DMG file that's on the server and then running the app from there. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.1.2, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.1.2 Link to comment Share on other sites More sharing options...
Devanir Posted January 20 Author Share Posted January 20 for example. I have a local server that accesses affinity files, and it works normally. when I close the notebook and lose connection with the file via local server , it does not allow me to close the program or open anything, because affinity is completely unusable, only removing affinity and installing it again to start working again . this happens on macbook Quote Link to comment Share on other sites More sharing options...
R C-R Posted January 20 Share Posted January 20 3 hours ago, Devanir said: the message that keeps popping up.. What specifically does the message say? Quote All 3 1.10.8, & all 3 V23.0 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
Devanir Posted January 21 Author Share Posted January 21 Perhaps the server does not exist or is currently unavailable. Check the server name or IP address, check the network connection, then try again. Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted February 9 Staff Share Posted February 9 Hi @Devanir, Thanks for your report and our sincerest apologies for the delayed response here. We are exceptionally busy following the release of V2 and we thank you for your continued patience and understanding here. I can confirm that this issue is logged with our development team to be resolved ASAP. In the meantime, can you please try following the steps outlined below - hopefully this should allow the app to open as expected: Quote Link to comment Share on other sites More sharing options...
Devanir Posted February 22 Author Share Posted February 22 @Dan CThank you for your attention. When it happens again, I'll test it. Dan C 1 Quote Link to comment Share on other sites More sharing options...
md_germany Posted March 1 Share Posted March 1 @Dan CHelp, I have a big problem. Since a few days I can only work with Affinity programs when the server is available. Even if all the files for my work are on my computer. As soon as I open an Affinity program, it automatically loads the server. If the server is not available, the program crashes completely. What can I do to solve this problem? Is the above solution only for Photo or also for Publisher? I have the problem with Publisher. Can I delete files directly from the library without terminal? Mac OS X 13.2.1/Affinity 2.0.4 Quote iMac 27'', Mac OS X Ventura 13.2.1 (22D68) Link to comment Share on other sites More sharing options...
Staff Dan C Posted March 2 Staff Share Posted March 2 Hi @md_berlin, Sorry to hear you're having trouble - I'd certainly recommend trying to manually delete this file whilst our developers work on a resolution. Can you please open Finder then navigate to the following location: ~/Library/Application Support/Affinity Publisher 2/ Here, please locate and delete the file mru.dat, then try launching the Affinity app once again. Does the app now load as expected please? Quote Link to comment Share on other sites More sharing options...
md_germany Posted March 3 Share Posted March 3 Thank you for the answer. Now I know what I can do if it occurs again. I first helped myself to delete the item "recently opened files". That also helped. But I hope in 2.1 it is solved anyway. My Application Support for Affinty has a slightly different path, I don't know why. But there are the mru files. BTW: Please can you add a Shortcut for Text Horizontal Scale, need this often for manual paragraph fine-tuning. Dan C 1 Quote iMac 27'', Mac OS X Ventura 13.2.1 (22D68) Link to comment Share on other sites More sharing options...
Staff Dan C Posted March 3 Staff Share Posted March 3 I'm glad to hear this has allowed the app to open for you - I can confirm that our devs are currently working on a fix for this issue which we hope to be included within the 2.1 update as we certainly understand the inconvenience of this. 3 hours ago, md_berlin said: My Application Support for Affinty has a slightly different path, I don't know why. My apologies, I had incorrectly assumed you were using the Affinity Store version of the Affinity app, the file path you've found is the correct one for the Mac App Store version of this app - and I'm glad to see you were able to locate this regardless 3 hours ago, md_berlin said: BTW: Please can you add a Shortcut for Text Horizontal Scale, need this often for manual paragraph fine-tuning. I will be sure to request this with our dev team internally, if you have any further Feedback you'd like to provide, you can do so here - https://forum.affinity.serif.com/index.php?/forum/122-feedback-for-the-affinity-v2-suite-of-products/ Many thanks! md_germany 1 Quote Link to comment Share on other sites More sharing options...
Staff Serif Info Bot Posted March 22 Staff Share Posted March 22 The issue "App attempts to reconnect to disconnected SMB share on launch" (REF: AFB-7024) has been fixed by the developers in internal build "2.1.0.1728". This fix should soon be available as a customer beta and is planned for inclusion in the next customer release. Customer beta builds are announced here and you can participate by following these instructions. If you still experience this problem once you are using that build version (or later) please reply to this thread including @Serif Info Bot to notify us. Quote Link to comment Share on other sites More sharing options...
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