V2.0.3 unable to export to PDF

[BWD]

Hi

I am trying to export a 24pp brochure to PDF with bleed area and cut lines in CMYK.  But every time it comes up with a pop up saying an error occurred unable to export.

I have also tried exporting locally, same problem, or the program crashes.

I really need your help the document needs to be submitted tomorrow.

many thanks

Edited December 15, 2022 by BWD
additional info

[Rick G]

Are you able to save it somewhere else? Try to save it to your "C:\" drive. If you CAN do that then check the permissions on your "becky_Working" folder, although I suspect that your working folder (like mine) are open for anyone to do business 😁  Whichever the outcome, it will tell you something

[joe_l]

1 hour ago, BWD said:

I really need your help the document needs to be submitted tomorrow.

Cut the document into half and try to export again. If the error persists, cut the document into half again ... etc. pp. until you located the faulty page(s). Maybe a problem with a font or wrong ICC for an image. Hard to tell without getting hands on the complete package.

This could be helpful too:

 

[BWD]

@Rick G I have tried to save it locally but it made no difference  I have just tied @joe_l suggested about splitting the document and it has kind of worked - i can export up to (but no more than) 12 pages at a time.  fingers crossed they can fix the glitch.  Thankyou for your help.

[Pauls]

Using the PDF logging would help us diagnose what might be the issue

[Martin Tolley]

I don't know if this will help, but I had similar issues. In at least two documents I found the "solution" was to fix some graphic files - anything with layers in it seemed to send the PDF generator into a spin. Flattening the files and converting to "simpler" formats (PSD to JPG for example) seemed to work. I don't know if this has had some fix in 2.03 - V2 is so unstable for me that I've had to revert to V1 for most work. 

[Mike Bartels]

Hello, sadly I've encountered the same experiences. A a really weird problem occured yesterday: two identical pages used in two different jobs could be exported to PDF in only one of them. Compared to V1, the software is somewhat slower and the resulting files even perhaps becomes larger than before.
Until now I haven't got a clue, wether the the new version will bring me one one step further at all.

[Pauls]

using PDF logging to help us narrow down the problem quite quickly.
 

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