Flynn_Arrowstarr Posted December 7, 2022 Share Posted December 7, 2022 (edited) I'm running Windows 10 22H2 and I'm unable to launch any of the three Affinity v2 apps. When I run one of the apps, it will look like it's launching, but then the process ends before I see a splash screen. If I run while Task Manager is open, I see a mention of crashpad_handler.exe under the Affinity app name briefly then everything disappears as the task ends. Things I've tried: Redownloading the installer from my Affinity account page Downloading the apps from the Microsoft Store Going into the Advanced Options for each app and trying the Repair and Reset options Running a PowerShell script to refresh the Microsoft Store app Running PowerShell scripts to install Affinity from the command line Clearing the Microsoft Store cache SFC /scannow command, reboot, run DISM to refresh the Windows image In-place reinstall of Windows 10 22H2 Adding ApplicationFrameHost.exe to WindowBlinds exclusion list to prevent UWP apps from being affected by my current theme Terminating Window Blinds so nothing is skinned Uninstalling/reinstalling Wacom drivers for my tablet Something weird I noticed: Installing one or two apps will show the correct app size in my Settings -> Apps screen (1.16 GB, 1.19 GB, etc.). Installing all three and Apps & Features only shows each app being 116 MB and such. This time around the Affinity Photo 2 actually retained it's proper install size, but the other two have been greatly reduced. I'm running as a local admin, so there shouldn't be any permissions issues there. I'm not certain what else to try. Everything has the same results. I've been at this for a while now and wanted to see if the community or the Affinity team have any ideas. I have not tried installing these on my laptop yet, I've only tried on my desktop PC so far. Appreciate any ideas you may have (other than reinstall Windows or get a Mac, heh). Flynn Edited December 7, 2022 by Flynn_Arrowstarr Additional information added. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted December 7, 2022 Share Posted December 7, 2022 You might check for crash reports. %USERPROFILE%\.affinity\<app-name>\2.0\crashreports\reports if I remember correctly. It is odd that the size of Affinity Photo 2 shows larger than the others. Windows generally shows them all incorrectly, at about the same abnormally low size. No one has figured out why. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
infinition Posted December 14, 2022 Share Posted December 14, 2022 Same problem for me ... 100€, this is not acceptable I'm trying to run it on Windows 11 Photo and Designer won't run, only Publisher working.. Quote Link to comment Share on other sites More sharing options...
Staff Lee_T Posted February 18, 2023 Staff Share Posted February 18, 2023 Hi, Do either of you still have issues, if so could you please post your crash reports here following Walts instructions Lee? Quote Link to comment Share on other sites More sharing options...
spicyramentt Posted March 7, 2023 Share Posted March 7, 2023 https://1drv.ms/u/s!AkFzMQMvMpBvhs0YeUzEP0FdKVYnFw?e=gA02MR Mine is doing the same. Crash report for Photo 2.0 here. Quote Link to comment Share on other sites More sharing options...
spidermurph Posted January 2 Share Posted January 2 Has there been and resoluion to this issue as I am still having the same problem. None of the Affinity 2 apps run. All other Apps are working fine. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted January 2 Share Posted January 2 22 minutes ago, spidermurph said: Has there been and resoluion to this issue as I am still having the same problem. None of the Affinity 2 apps run. All other Apps are working fine. Are you getting crash reports? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
spidermurph Posted January 2 Share Posted January 2 Yes I am. Quote Link to comment Share on other sites More sharing options...
spidermurph Posted January 2 Share Posted January 2 b323d4b9-2320-4f48-95ce-679ebb511fd9.dmp Quote Link to comment Share on other sites More sharing options...
spidermurph Posted January 8 Share Posted January 8 Did my Crash Report reveal any insight? Quote Link to comment Share on other sites More sharing options...
Staff Lee_T Posted January 8 Staff Share Posted January 8 @spidermurph Unfortunately this crash report does not reveal any useful information. Could you please try uninstalling and try installing the MSI version if you have installed the MSIX, or vice versa. You could also try the following: Lee Quote Link to comment Share on other sites More sharing options...
spidermurph Posted January 8 Share Posted January 8 Hi Lee Thank you for your reply. I have gone between the two installers MSI and MSIX a couple of times already. They don't seem to make a difference. When I just install Publisher is seems to work. But as I add Designer and Photo, They all stop loading. Quote Link to comment Share on other sites More sharing options...
v_kyr Posted January 8 Share Posted January 8 1 hour ago, spidermurph said: But as I add Designer and Photo, They all stop loading. Did you already tried with disabled OpenCL hardware acceleration as indicated above by Lee_T? Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
spidermurph Posted January 8 Share Posted January 8 2 hours ago, v_kyr said: Did you already tried with disabled OpenCL hardware acceleration as indicated above by Lee_T? I did, Both the CTL launch and the --no-ocl Quote Link to comment Share on other sites More sharing options...
v_kyr Posted January 8 Share Posted January 8 10 hours ago, spidermurph said: When I just install Publisher is seems to work. But as I add Designer and Photo, They all stop loading. Sounds like some Affinity apps persona interoperation problem, which then affects all apps here then, as far as all three are installed. Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
spidermurph Posted January 9 Share Posted January 9 I got a lttle excited today when I saw there was a 2.3.1 update. Unfortunately they do not work for me. Tried the MSI and MSIX. Quote Link to comment Share on other sites More sharing options...
spidermurph Posted January 9 Share Posted January 9 11 hours ago, v_kyr said: Sounds like some Affinity apps persona interoperation problem, which then affects all apps here then, as far as all three are installed. In my latest install attempt Publisher would not even load on it's own before I added the Designer and Photo. Quote Link to comment Share on other sites More sharing options...
mopperle Posted January 9 Share Posted January 9 So you tried the installation with the .exe installers? Quote Regards, Otto Affinity Suite v2.4 - Windows 11 Pro Link to comment Share on other sites More sharing options...
spidermurph Posted January 9 Share Posted January 9 22 minutes ago, mopperle said: So you tried the installation with the .exe installers? Yes I did. Quote Link to comment Share on other sites More sharing options...
spidermurph Posted January 9 Share Posted January 9 I may have cracked it! I uninstalled .NET Framework and then reinstalled 4.8.1 Now the Apps are launching. Lee_T 1 Quote Link to comment Share on other sites More sharing options...
Staff Lee_T Posted January 9 Staff Share Posted January 9 That's great to hear! Lee Quote Link to comment Share on other sites More sharing options...
spidermurph Posted January 22 Share Posted January 22 Sadly, this fix only lasted for about a day. Now it's back to how it was. Every program works except Affinity. If anyone has any advice it would love the help. Quote Link to comment Share on other sites More sharing options...
Staff Lee_T Posted January 22 Staff Share Posted January 22 Hi Spidermurph, Could you please list your full system specs (CPU/GPU/RAM/OS version), also could you try uninstalling all versions and downloading the free trial from the MS app store and sign in to this to register and see if this works? Lee Quote Link to comment Share on other sites More sharing options...
spidermurph Posted January 22 Share Posted January 22 Hi Lee Thank you for helping. The Spec of the laptop is: CPU: Intel i7 GPU: GTX960 RAM: 16GB 1TB SSD (500GB Free Space) OS: Windows 10 (all up-to-date) Sure I'll give the MS App Store versions a try. Quote Link to comment Share on other sites More sharing options...
spidermurph Posted January 22 Share Posted January 22 Just tried the MS store version. Same issue I'm affraid. Gets to the splash screen and quits. Quote Link to comment Share on other sites More sharing options...
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