TJ Mead Posted November 28, 2022 Share Posted November 28, 2022 I purchased V 2 about 10 days ago and posted some questions about issues with it. I have not as of yet received replays. DISSAPOINTING! So, since you're not fixing the problems, as it seems, please refund my money. if you ever do fix the problems let me know and I'll repurchase it. I remain TJ Quote Link to comment Share on other sites More sharing options...
Arakel Posted November 28, 2022 Share Posted November 28, 2022 (edited) affinityreturns@serif.com Like written here: Affinity Help & Support (serif.com) Edited November 28, 2022 by Arakel typo Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted November 28, 2022 Share Posted November 28, 2022 If you purchased directly from Serif, then Arakel has given you the info. If you purchased from Apple or Microsoft you will need to contact them for a refund. Arakel 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
TJ Mead Posted November 28, 2022 Author Share Posted November 28, 2022 Thanks for the reply. I purchased from Serif and I have heard nothing to this or any other post. Quote Link to comment Share on other sites More sharing options...
emmrecs01 Posted November 29, 2022 Share Posted November 29, 2022 @TJ Mead Did you notice the Red Banner at the head of every forum page, explaining why response to posts etc. is very much slower than Serif staff would like? Quote Win 10 Pro, i7 6700K, 32Gb RAM, NVidia GTX1660 Ti and Intel HD530 Graphics Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2. iPad Pro (12.9") (iOS 17.4) running Affinity Photo and Designer version 1 and all three version 2 apps. Link to comment Share on other sites More sharing options...
TJ Mead Posted November 29, 2022 Author Share Posted November 29, 2022 Yes I did, but 2 weeks. Hmm Quote Link to comment Share on other sites More sharing options...
Staff StevenS Posted December 2, 2022 Staff Share Posted December 2, 2022 On 11/29/2022 at 6:21 PM, TJ Mead said: Yes I did, but 2 weeks. Hmm I cannot see any emails in our queue sent from the email address you used to create a forum account. When you sent the email you should have received an email letting you know there are delays, but also with a ticket number for you query. Could you please let me know the ticket number so that I can see what has happened to the email you sent two weeks ago? Quote Any spelling or grammatical errors found in the above post are deliberate and included to boost the self-esteem of those who spot them. Link to comment Share on other sites More sharing options...
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