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DAUB W&W - cannot open brush pack - AP instantly crashes.


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Hi, I am having a bit of trouble wrapping my head around how this magically starts happening, because I have not changed anything in my device recently, only when I installed AP 2.

The official DAUB W&W Bristles pack sold on your store causes the program to instantly crash whenever I open the subfolder.
Affinity Photo 1 did not have this issue.

It happens on all files I've tried to use the brushes on.
I've removed and re-imported the brush pack but that did not fix anything.

Device and Affinity Photo 2 info:

AP 2 version: 2.0.0.1640
Hardware Acceleration is turned on. (And turning it off makes it impossible to work with at decent file sizes).

Windows 10 Home 21H2
Huion Inspiroy Q11K v2 graphics tablet (not sure if relevant but it's the main external device I use).

 

I've added what I understood to be the crash files, please let me know if you need anything else.

Thank you.

 

 

attachment_Log.txt d7953454-ff0f-45bd-97aa-591343955311.dmp

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Crashes for me, too.

-- Walt

Desktop:  Windows 11 Home, version 21H2 (22000.613) 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 
Laptop:  Windows 10 Home, version 21H2 (19044.1706) 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
        Affinity Photo 1.10.5 (.1342) and 2.0.0 / Affinity Designer 1.10.5 (.1342)  and 2.0.0 / Affinity Publisher 1.10.5 (.1342)  and 2.0.0
iPad Pro M1, 12.9", iPadOS 16.1, Apple Pencil 2, Magic Keyboard

      Affinity Photo 1.10.5 (.280) and 2.0.2 / Affinity Designer 1.10.5 (.21) and 2.0.2 / Affinity Publisher 2.0.2

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5 hours ago, Chris B said:

I've got the brush pack but I think I'm missing something. Can you provide the steps? I think I'm struggling with the 'crash whenever I open the subfolder' bit

Apologies for the late reply.

I meant to describe that I own the collective DAUB W&W brush pack, but specifically the Bristles category causes the crash:

image.png.4d03fa8a91c639f13d2dcea1f4e6c9b3.png

Simply by clicking the underlined folder, the app shuts down

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Same for me, Chris. Trying to select the brush category crashes Photo 2.

Here's a dump from my Win 11 machine (my Win 10 machine still stubbornly refuses to create dumps of the Affinity 2 apps):

2447393d-3b34-47f6-a319-94cf9fb0c398.dmp

-- Walt

Desktop:  Windows 11 Home, version 21H2 (22000.613) 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 
Laptop:  Windows 10 Home, version 21H2 (19044.1706) 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
        Affinity Photo 1.10.5 (.1342) and 2.0.0 / Affinity Designer 1.10.5 (.1342)  and 2.0.0 / Affinity Publisher 1.10.5 (.1342)  and 2.0.0
iPad Pro M1, 12.9", iPadOS 16.1, Apple Pencil 2, Magic Keyboard

      Affinity Photo 1.10.5 (.280) and 2.0.2 / Affinity Designer 1.10.5 (.21) and 2.0.2 / Affinity Publisher 2.0.2

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Same here, when I try to select DAUB W&W - Bristles, any application v2 crashes (Publisher, Photo or Designer). Obviously I cannot uninstall because isn't possible to select it.
Are there any other way to unistall it?

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16 minutes ago, Lluís said:

Same here, when I try to select DAUB W&W - Bristles, any application v2 crashes (Publisher, Photo or Designer). Obviously I cannot uninstall because isn't possible to select it.
Are there any other way to unistall it?

Assuming you installed it via Account, you can uninstall it that way, too. Open Account, scroll down to DAUB Watercolors & Washes, and expand that entry. Then click on the "installed" icon for Bristles.

-- Walt

Desktop:  Windows 11 Home, version 21H2 (22000.613) 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 
Laptop:  Windows 10 Home, version 21H2 (19044.1706) 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
        Affinity Photo 1.10.5 (.1342) and 2.0.0 / Affinity Designer 1.10.5 (.1342)  and 2.0.0 / Affinity Publisher 1.10.5 (.1342)  and 2.0.0
iPad Pro M1, 12.9", iPadOS 16.1, Apple Pencil 2, Magic Keyboard

      Affinity Photo 1.10.5 (.280) and 2.0.2 / Affinity Designer 1.10.5 (.21) and 2.0.2 / Affinity Publisher 2.0.2

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1 hour ago, walt.farrell said:

Assuming you installed it via Account, you can uninstall it that way, too. Open Account, scroll down to DAUB Watercolors & Washes, and expand that entry. Then click on the "installed" icon for Bristles.

Nope, I've installed manually by Import Brushes... after download file from my Affinity account.

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1 hour ago, Lluís said:

Nope, I've installed manually by Import Brushes... after download file from my Affinity account.

Too bad. 

In that case, I can only suggest you avoid clicking on it in the Brushes panel until the problem is resolved. My only other suggestion would be to use a Ctrl Run-up and reset your brushes completely to remove everything you've installed, and then reinstal all of them again.

-- Walt

Desktop:  Windows 11 Home, version 21H2 (22000.613) 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 
Laptop:  Windows 10 Home, version 21H2 (19044.1706) 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
        Affinity Photo 1.10.5 (.1342) and 2.0.0 / Affinity Designer 1.10.5 (.1342)  and 2.0.0 / Affinity Publisher 1.10.5 (.1342)  and 2.0.0
iPad Pro M1, 12.9", iPadOS 16.1, Apple Pencil 2, Magic Keyboard

      Affinity Photo 1.10.5 (.280) and 2.0.2 / Affinity Designer 1.10.5 (.21) and 2.0.2 / Affinity Publisher 2.0.2

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