AnthonyN Posted November 20, 2022 Share Posted November 20, 2022 I have been using Affinity Photo and Designer for quite a while and decided to get the Version 2 package with Photo, Designer and Publisher. I managed to install them on my desktop, but on my laptop I just get an error message headed Affinity Photo 2 installation failed, with the reason text box stating : "App installation failed with error message: error -2018574325: Windows cannot process a deployment operation because the package repository database encountered an unrecoverable error. Use the Reset Your PC feature to recover your PC. (0x80004005)" The same error message appears for Designer and Publisher. Do I really have to Reset my PC just to install this software? Any advice much appreciated. Quote Link to comment Share on other sites More sharing options...
ashf Posted November 20, 2022 Share Posted November 20, 2022 Please refer to this Quote Link to comment Share on other sites More sharing options...
AnthonyN Posted November 20, 2022 Author Share Posted November 20, 2022 Thanks, and I should have said that I am running Windows 10 Pro 19044.2251 (version 21H2). Quote Link to comment Share on other sites More sharing options...
signingin54 Posted November 21, 2022 Share Posted November 21, 2022 On 11/20/2022 at 6:35 AM, AnthonyN said: I have been using Affinity Photo and Designer for quite a while and decided to get the Version 2 package with Photo, Designer and Publisher. I managed to install them on my desktop, but on my laptop I just get an error message headed Affinity Photo 2 installation failed, with the reason text box stating : "App installation failed with error message: error -2018574325: Windows cannot process a deployment operation because the package repository database encountered an unrecoverable error. Use the Reset Your PC feature to recover your PC. (0x80004005)" The same error message appears for Designer and Publisher. Do I really have to Reset my PC just to install this software? Any advice much appreciated. The error code 0x80004005 often indicates an access/permissions problem. Does your user account have Administrator privileges? Did you try to temporarily disable your virus and malware checkers before installing? Maybe this will help: https://www.howtogeek.com/810837/how-to-fix-error-code-0x80004005-on-windows-10-and-11/ Quote Link to comment Share on other sites More sharing options...
AnthonyN Posted November 25, 2022 Author Share Posted November 25, 2022 Thanks and sorry the delay in replying. I have tried disabling my antivirus software, but still get the same error message. Quote Link to comment Share on other sites More sharing options...
AnthonyN Posted November 25, 2022 Author Share Posted November 25, 2022 Yes, the account is an administrator account too. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted November 25, 2022 Share Posted November 25, 2022 Did you try all the suggestions in the FAQ mentioned earlier? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
signingin54 Posted November 25, 2022 Share Posted November 25, 2022 Unfortunately, an in-place reinstall of Windows that keeps your apps and documents may not fix this problem because Windows Store is like an app itself. If you have a full image backup of your drives, I would suggest first making a copy of all documents you created/modified recently and then restoring your system from your image backup. Hopefully the problem you're encountering now didn't happen when the image was created. Quote Link to comment Share on other sites More sharing options...
AnthonyN Posted November 26, 2022 Author Share Posted November 26, 2022 Thanks for the advice (and also the speed of responses!), but this seems like a lot of effort (which might not work) for a laptop that works fine in every other way (permissions etc are not the problem and I checked the suggestions). I am disappointed that it looks like I won't be able to run the latest Affinity software on my laptop. I appreciate that the installing software using Windows Store is the way things are going (I have never done this before), but it has just stopped me from using the software on one of my computers. It's a pity there is not an alternative way of installing it. Installing software should be easy. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted November 26, 2022 Share Posted November 26, 2022 33 minutes ago, AnthonyN said: but it has just stopped me from using the software on one of my computers. It's a pity there is not an alternative way of installing it. Installing software should be easy. Serif have said there will be an MSI-based installer, as an alternative to the current MSIX-based installer for V2. However, it will still require the same level of Windows 10 or 11, so if your problem with that system is that your system is downlevel, it may still not work on it. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
AnthonyN Posted December 4, 2022 Author Share Posted December 4, 2022 Thanks, that is good news. My problem is not my version of Windows 10. I am using 21H2. walt.farrell 1 Quote Link to comment Share on other sites More sharing options...
Staff NathanC Posted February 14, 2023 Staff Share Posted February 14, 2023 Hey @AnthonyN, Apologies for the late reply, did you get this sorted? If not, the .MSI installers are now available so it would be worth trying these, more information below: Quote Link to comment Share on other sites More sharing options...
AnthonyN Posted March 19, 2023 Author Share Posted March 19, 2023 Sorry for my late reply too. Yes, I downloaded the new MSI/EXE and they all worked fine. I hope that these are included in any future versions. Quote Link to comment Share on other sites More sharing options...
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