Torben Raab Posted November 17, 2022 Posted November 17, 2022 Hey there, we just bought some business licenses of Affinity V2 Bundle. The payment process was done quickly and we received the Activation-ID and Password, but in the Applications there is no way to put these things in. Am I missing something? Hope you can help. Quote
Mark Ingram Posted November 17, 2022 Posted November 17, 2022 1 hour ago, Torben Raab said: Hey there, we just bought some business licenses of Affinity V2 Bundle. The payment process was done quickly and we received the Activation-ID and Password, but in the Applications there is no way to put these things in. Am I missing something? Hope you can help. Hi, you put the organisation name and activation ID into the text boxes that are presented when you download the app from our site (or if you download from a third-party app store, you click "Activate" first). Quote
Torben Raab Posted November 17, 2022 Author Posted November 17, 2022 12 minutes ago, Mark Ingram said: Hi, you put the organisation name and activation ID into the text boxes that are presented when you download the app from our site (or if you download from a third-party app store, you click "Activate" first). When clicking on Activate I can only put a Affinity ID & Password into it. The Activation ID is not accepted. Quote
Mark Ingram Posted November 17, 2022 Posted November 17, 2022 1 hour ago, Torben Raab said: When clicking on Activate I can only put a Affinity ID & Password into it. The Activation ID is not accepted. Did you enter the organisation name in the Affinity ID field? And the activation code in the password field? Quote
Torben Raab Posted November 17, 2022 Author Posted November 17, 2022 5 hours ago, Mark Ingram said: Did you enter the organisation name in the Affinity ID field? And the activation code in the password field? This isn‘t working. Thats my original problem. Sorry for the bad description in the first place. Is there a way to add one of the volume licenses to my personal account? Quote
Staff Patrick Connor Posted November 17, 2022 Staff Posted November 17, 2022 Does your organisation name have any special characters like an '&' ? Mark Ingram 1 Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon
mftree Posted November 18, 2022 Posted November 18, 2022 We've ran into this problem now, our organisation name contains an '&' Quote
Staff Patrick Connor Posted November 18, 2022 Staff Posted November 18, 2022 @mftree Welcome to the Serif Affinity forums sorry for the difficulties you are having @DWright can you help @mftreeand anyone else here who isn't resolved Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon
Torben Raab Posted November 18, 2022 Author Posted November 18, 2022 We have a '-' in the name. Can this cause problems too? Quote
Staff Patrick Connor Posted November 18, 2022 Staff Posted November 18, 2022 @Torben Raab Welcome to the Serif Affinity forums I've not heard of that but we can look into it. Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon
Torben Raab Posted November 18, 2022 Author Posted November 18, 2022 Ok but as described in my first post we aren't able to activate the license in the App. As it states that "The Affinity-ID and password are unknown" (translated). I can activate it with the ID it was bought with but we can not provide everybody in the company with this ID. Quote
mftree Posted November 22, 2022 Posted November 22, 2022 Still does not work. Using the license credentials is broken, the activate-button does nothing. System macOS 12.6.1 affinity-activation-broken.mp4 Quote
MarkusW Posted November 28, 2022 Posted November 28, 2022 We have exactly the same problem on Windows 10 and 11 devices (Activation-ID: ... GmbH & Co. KG). Quote
NotMyFault Posted November 29, 2022 Posted November 29, 2022 Reminds me of https://www.kalzumeus.com/2010/06/17/falsehoods-programmers-believe-about-names/ Quote Mac mini M1 A2348 | MBP M3 Windows 11 - AMD Ryzen 9 5900x - 32 GB RAM - Nvidia GTX 1080 LG34WK950U-W, calibrated to DCI-P3 with LG Calibration Studio / Spider 5 | Dell 27“ 4K iPad Air Gen 5 (2022) A2589 Special interest into procedural texture filter, edit alpha channel, RGB/16 and RGB/32 color formats, stacking, finding root causes for misbehaving files, finding creative solutions for unsolvable tasks, finding bugs in Apps. I use iPad screenshots and videos even in the Desktop section of the forum when I expect no relevant difference.
Staff Leigh Posted December 8, 2022 Staff Posted December 8, 2022 Unfortunately, this is a known issue and will be fixed in the next update. If you haven't already, please contact your account manager or send email to corpsupport@serif.com we can offer you a working solution. mftree 1 Quote
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