Brushes panel empty & Importing doesn’t work

[Affinity-Inspiration]

Designer on iPad. The Brushes panel is empty. Importing brushes doesn’t work. It simply doesn’t import the brushes. Not even the ones that come with designer.

There are also no brushes inbuilt. The panel is empty.

[walt.farrell]

To try recovering, there are two Reset functions:

1. Preferences, Reset, Reset Brushes
2. Completely close the app or restart the iPad. Start the app and do a 1-finger double-tap on the app's Splash screen. Choose Reset Brushes there.

Did it start out this way after you installed, or did it initially work properly, and then the brushes disappeared?

[Affinity-Inspiration]

Neither option works.

No brushes. To my knowledge this is the way it’s been from the start. I’m 

[Affinity-Inspiration]

7 minutes ago, HarryMcGovern said:

Neither option works.

No brushes. To my knowledge this is the way it’s been from the start. I’m 

Adding an image. Showing empty Brushes panel.

[Affinity-Inspiration]

Update: if I tap Add a Category in Brushes, the app immediately exits.

[Affinity-Inspiration]

I just deleted the app from my iPad, and reinstalled from the Apple App Store.

The problem remains. No brushes, and immediate crash when trying to add a category.

[Amber_Mtl]

Hi! After using V2 for a few days without issues, now I experience the same problem. I bought several add-ons. While it take a long time to install, it works but then when I open a document the brushes section is empty.

[Aline64]

Same problème for me. Empty but only on ipad. Everything is ok on my MacBook 

[Aline64]

I find a way … i have delete affinty 1 on my iPad 

 

Edited November 20, 2022 by Aline64

[Amber_Mtl]

That’s interesting! Will give it a try, thanks!

[Lee D]

To confirm anyone with this issue, you have fully removed/deleted the app from iPadOS and then done a restart of the iPad. Then downloaded the app again from the App Store, installed and the Brushes studio is still empty?

Which Model iPads are they and which version of iPadOS are they running?

[Affinity-Inspiration]

1 hour ago, Lee D said:

To confirm anyone with this issue, you have fully removed/deleted the app from iPadOS and then done a restart of the iPad. Then downloaded the app again from the App Store, installed and the Brushes studio is still empty?

Which Model iPads are they and which version of iPadOS are they running?

I had this problem, but it was solved by some good advice from one of the techs.

Double tap the Splash Screen as it’s loading.

Select all, except Deactivate and one other. The last two. Don’t select them. If you do it’s ok you just need to reactivate your app again. Easy.

This solved the issue for me. Everything back in place. It’s NOT like the Reset available from Preferences.

[Amber_Mtl]

Hi! Thanks to all for following up on this.

The issue is only partially resolved. I did a complete reset of the iPad and fresh install.

Brushes are correctly loaded but there's glitches (see pic).

On iPad Pro 2021 12.9" (5th) using 16.1.1

thanks

 

 

[Amber_Mtl]

Hi Lee, unfortunately today all my pixel brushes vanished again from Designer V2…😬

Section is empty after the app crashed… Unable to load any new brushes after several tries. 

[DM1]

4 hours ago, Amber_Mtl said:

Unable to load any new brushes after several tries. 

Did you try the solution offered by Harry above. Using one finger, double tap on the splash screen as app opens. Then reset all but last two options.🙂

[Amber_Mtl]

Thanks a lot DM1! I can confirm this option works but as soon as the app crashes again I’m left with an empty panel… Not sure what is causing this.

[DM1]

11 hours ago, Amber_Mtl said:

Not sure what is causing this.

Have you updated to latest release 2.0.3.3 from Apple Store? Your brush panel screenshot doesn’t look right. See mine below:

[Amber_Mtl]

Thanks for following up. Yes, I've been having glitches - on and off like in the pic - in the brushes panel (both persona) since V2.

Automatic install of updates is on + fresh complete reinstall from yesterday. It is at 2.0.3. Maybe the update in the background is what suddenly caused issues for me yesterday. Anyhow, brushed are loaded now! Fingers crossed. Will do follow up here.