Affinity Photo 2 - don't start

[SkyKan Company]

Windows 11
hardware acceleration - off? I don't know. I didn't change anything.

Chronologically. It recurred 2 times.
Phase1:
Action: the first time after installation the program started. Win menu > photo2.
Effect: Program start normally.
Close program.

Phase2:
Action: I tried to open the photo. I clicked on the file and "Open with".
Effect: Program don't start.
Action: Tried to open program with windows start.
Effect: Program don't start.
Action: Uninstall/reset the application data. Re-install.
Effect: Program don't start.

Phase3 (how fix temporary?):
Action: uninstall/reset application data. RESET THE COMPUTER.  Reinstall.
Effect: Program start normally from windows start.

After the computer sleeps, it no longer starts at all.
After trying to open the image "Open with". - does not start at all
Running as administrator does not help.
Turn Off UAC - does not help.
The program/service does not run in the background.

Firewall? I don't know im not a win app programer

Event log:

Aplikacja: Photo.exe
Wersja architektury: v4.0.30319
Opis: proces został przerwany z powodu nieobsłużonego wyjątku.
Informacje o wyjątku: System.UnauthorizedAccessException
   w System.IO.__Error.WinIOError(Int32, System.String)
   w System.IO.FileStream.Init(System.String, System.IO.FileMode, System.IO.FileAccess, Int32, Boolean, System.IO.FileShare, Int32, System.IO.FileOptions, SECURITY_ATTRIBUTES, System.String, Boolean, Boolean, Boolean)
   w System.IO.FileStream..ctor(System.String, System.IO.FileMode, System.IO.FileAccess, System.IO.FileShare, Int32)
   w System.Xml.XmlDownloadManager.GetStream(System.Uri, System.Net.ICredentials, System.Net.IWebProxy, System.Net.Cache.RequestCachePolicy)
   w System.Xml.XmlUrlResolver.GetEntity(System.Uri, System.String, System.Type)
   w System.Xml.XmlTextReaderImpl.FinishInitUriString()
   w System.Xml.XmlReaderSettings.CreateReader(System.String, System.Xml.XmlParserContext)
   w Serif.Affinity.Settings.SettingsService.Load(System.Type)
   w Serif.Affinity.Settings.SettingsService.Load(Boolean)
   w Serif.Affinity.Application..ctor()
   w Photo.Application.Main(System.String[])

 

[walt.farrell]

1 hour ago, Skykan said:

Windows 11
hardware acceleration - off? I don't know. I didn't change anything.

But V2 does have changes in this area, and will sometimes enable Hardware Acceleration in cases where V1 did not enable it.

So it might be worth disabling Hardware Acceleration in the application, as this FAQ describes:

 

[SkyKan Company]

4 hours ago, walt.farrell said:

But V2 does have changes in this area, and will sometimes enable Hardware Acceleration in cases where V1 did not enable it.

So it might be worth disabling Hardware Acceleration in the application, as this FAQ describes:

 

It didn't help. Still the same thing.

[walt.farrell]

Thanks for trying.

[SkyKan Company]

Why is nobody doing anything about it? It's been over a month and nothing. The program doesn't work. What did I pay for?

[Pauls]

Just to recap the application starts normally but not using Open With ?

What is the exact path to the file you are trying to open ?

[SkyKan Company]

1 minute ago, Pauls said:

Just to recap the application starts normally but not using Open With ?

What is the exact path to the file you are trying to open ?

No. It don't start whatever I do.

[Pauls]

It might be worth looking into your .Net installation
Firstly try running this tool from microsoft
https://www.microsoft.com/en-gb/download/details.aspx?id=30135

 

[SkyKan Company]

2 minutes ago, Pauls said:

It might be worth looking into your .Net installation
Firstly try running this tool from microsoft
https://www.microsoft.com/en-gb/download/details.aspx?id=30135

 

1.
2.FixDotNet20221219113300052.cab - logs sended to MS

 

[Pauls]

Can you confirm the version of windows you are using - the logs imply Windows 8 ?

[SkyKan Company]

Win 10

[Pauls]

can you run winver and send a screenshot please

Another option is it uninstall any .net versions, Reinstall the latest v4.8 and after a reboot try running Photo again

[Twolane]

Win11 x64 - I just yesterday had Photo2 and Designer2 refuse to open. Both locked up while the small opening rectangle displayed, and then the programs froze. I opened Task Manger and closed them manually and was able to proceed.