Bango Posted July 30, 2022 Share Posted July 30, 2022 Hi everyone! I've an issue trying to import PNG files to Designer and also Photo. The error message says that the file type isn't supported. Are there any restrictions for PNG files to be usable within Affinity Software? I appreciate any help. Thanks in advance! Quote Link to comment Share on other sites More sharing options...
GarryP Posted July 30, 2022 Share Posted July 30, 2022 When you say that you are trying to “import” the files, what are you doing to try and achieve that? Are you opening the files, or placing them, or something else? Would you also be able to attach a full-screen screenshot showing us the actual message? Bango 1 Quote Link to comment Share on other sites More sharing options...
Bango Posted July 30, 2022 Author Share Posted July 30, 2022 Thanks for your help! I tried to import the PNG via drag & drop into the project file first and then I also tried it via the top bar but nothing worked. I could post a screenshot of the error message but it's in German. Anyways, it's not the best solution but I was able to insert the pictures of the PNGs by using the snipping tool of Windows 10. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted July 30, 2022 Share Posted July 30, 2022 Can you share one of the PNG files with us? If you can share one, probably best to Zip it and attach the .zip file. Bango 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.1.2, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.1.2 Link to comment Share on other sites More sharing options...
Bango Posted July 30, 2022 Author Share Posted July 30, 2022 Hmm, I don't know if I'm allowed to do this as it's a logo of a company's software which I want to renew within Designer. It was an icon before but this file type isn't supported, too. Therefore I opened it in Windows Photos and saved it as PNG but this didn't work. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted July 30, 2022 Share Posted July 30, 2022 Perhaps you could try something similar with a different starting image that is sharable? Bango 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.1.2, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.1.2 Link to comment Share on other sites More sharing options...
Alfred Posted July 30, 2022 Share Posted July 30, 2022 1 hour ago, Bango said: I could post a screenshot of the error message but it's in German. It might still be useful, especially since there are several native German speakers here. Bango 1 Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 16.7.2 (iPad 7th gen) Link to comment Share on other sites More sharing options...
Bango Posted July 30, 2022 Author Share Posted July 30, 2022 Okay, maybe I've encountered the issue. I thought the companies icons were just simple icons saved as PNG like icons normally are but they're saved in a format called ICO. So Affinity just probably isn't able to handle those file types even if they're saved as a appropriate file type afterwards. Alfred 1 Quote Link to comment Share on other sites More sharing options...
v_kyr Posted July 30, 2022 Share Posted July 30, 2022 5 minutes ago, Bango said: Okay, maybe I've encountered the issue. I thought the companies icons were just simple icons saved as PNG like icons normally are but they're saved in a format called ICO. You can also always use IrfanView to preview, convert, and so on ..., between a bunch of different image formats! Alfred and Bango 2 Quote ☛ Affinity Designer 1.10.6 ◆ Affinity Photo 1.10.6 ◆ Affinity Publisher 1.10.6 ◆ OSX El Capitan☛ Affinity V2 apps still not installed and thus momentary not in use under MacOS Link to comment Share on other sites More sharing options...
Bango Posted July 30, 2022 Author Share Posted July 30, 2022 @v_kyr Thanks for the tip! 😀 Quote Link to comment Share on other sites More sharing options...
R C-R Posted July 30, 2022 Share Posted July 30, 2022 2 hours ago, Bango said: ... they're saved in a format called ICO. FWIW, you can read more about that format at https://en.wikipedia.org/wiki/ICO_(file_format). Quote All 3 1.10.8, & all 3 V23.0 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
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