Affinity Designer and Photo aren't able to open PNG files, saying file type not supported

[Bango]

Hi everyone!

I've an issue trying to import PNG files to Designer and also Photo. The error message says that the file type isn't supported.

Are there any restrictions for PNG files to be usable within Affinity Software?

I appreciate any help.

Thanks in advance!

[GarryP]

When you say that you are trying to “import” the files, what are you doing to try and achieve that?
Are you opening the files, or placing them, or something else?

Would you also be able to attach a full-screen screenshot showing us the actual message?

[Bango]

Thanks for your help!

I tried to import the PNG via drag & drop into the project file first and then I also tried it via the top bar but nothing worked.

I could post a screenshot of the error message but it's in German.

Anyways, it's not the best solution but I was able to insert the pictures of the PNGs by using the snipping tool of Windows 10.

[walt.farrell]

Can you share one of the PNG files with us?

If you can share one, probably best to Zip it and attach the .zip file.

[Bango]

Hmm, I don't know if I'm allowed to do this as it's a logo of a company's software which I want to renew within Designer. It was an icon before but this file type isn't supported, too. Therefore I opened it in Windows Photos and saved it as PNG but this didn't work. 

[walt.farrell]

Perhaps you could try something similar with a different starting image that is sharable?

[Alfred]

1 hour ago, Bango said:

I could post a screenshot of the error message but it's in German.

It might still be useful, especially since there are several native German speakers here.

[Bango]

Okay, maybe I've encountered the issue. I thought the companies icons were just simple icons saved as PNG like icons normally are but they're saved in a format called ICO. So Affinity just probably isn't able to handle those file types even if they're saved as a appropriate file type afterwards.

[v_kyr]

5 minutes ago, Bango said:

Okay, maybe I've encountered the issue. I thought the companies icons were just simple icons saved as PNG like icons normally are but they're saved in a format called ICO.

You can also always use IrfanView to preview, convert, and so on ...,  between a bunch of different image formats!

[Bango]

@v_kyr
Thanks for the tip! 😀

[R C-R]

2 hours ago, Bango said:

... they're saved in a format called ICO.

FWIW, you can read more about that format at https://en.wikipedia.org/wiki/ICO_(file_format).