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Affinity Designer and Photo aren't able to open PNG files, saying file type not supported


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Hi everyone!

I've an issue trying to import PNG files to Designer and also Photo. The error message says that the file type isn't supported.

Are there any restrictions for PNG files to be usable within Affinity Software?

I appreciate any help.

Thanks in advance!

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Thanks for your help!

I tried to import the PNG via drag & drop into the project file first and then I also tried it via the top bar but nothing worked.

I could post a screenshot of the error message but it's in German.

Anyways, it's not the best solution but I was able to insert the pictures of the PNGs by using the snipping tool of Windows 10.

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Can you share one of the PNG files with us?

If you can share one, probably best to Zip it and attach the .zip file.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
iPad:  iPad Pro M1, 12.9": iPadOS 17.3, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.3

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Hmm, I don't know if I'm allowed to do this as it's a logo of a company's software which I want to renew within Designer. It was an icon before but this file type isn't supported, too. Therefore I opened it in Windows Photos and saved it as PNG but this didn't work. 

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Perhaps you could try something similar with a different starting image that is sharable?

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
iPad:  iPad Pro M1, 12.9": iPadOS 17.3, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.3

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1 hour ago, Bango said:

I could post a screenshot of the error message but it's in German.

It might still be useful, especially since there are several native German speakers here.

Alfred spacer.png
Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro
Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 16.7.2 (iPad 7th gen)

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Okay, maybe I've encountered the issue. I thought the companies icons were just simple icons saved as PNG like icons normally are but they're saved in a format called ICO. So Affinity just probably isn't able to handle those file types even if they're saved as a appropriate file type afterwards.

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5 minutes ago, Bango said:

Okay, maybe I've encountered the issue. I thought the companies icons were just simple icons saved as PNG like icons normally are but they're saved in a format called ICO.

You can also always use IrfanView to preview, convert, and so on ...,  between a bunch of different image formats!

☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan
☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2

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2 hours ago, Bango said:

... they're saved in a format called ICO.

FWIW, you can read more about that format at https://en.wikipedia.org/wiki/ICO_(file_format)

All 3 1.10.8, & all 3 V23.0 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7
Affinity Photo 
1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7

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