Publisher crashes on changing page number

[mbfjrd]

1. I'm using Publisher 1.10.4 on Mac OS 10.12.6.

2. Yes, the problem is repeatable.

3. Yes, it happens on a new document.

4. Recipe: Open a new document with several pages. (I'm using letter size, 24 pages.) Then in the lower left corner of the Publisher window, insert the cursor in the place where the current page number displays. Then type a number other than 1 to navigate to a different page. Publisher crashes.

[Old Bruce]

17 hours ago, mbfjrd said:

4. Recipe: Open a new document with several pages. (I'm using letter size, 24 pages.) Then in the lower left corner of the Publisher window, insert the cursor in the place where the current page number displays. Then type a number other than 1 to navigate to a different page. Publisher crashes.

Doesn't happen here with Mac OS 11.6.2. I can navigate to any page in the new document.

Edit Wrong OS given originally.

[MikeTO]

I can't duplicate it either with the latest version of Monterey. Can you upload the new document with 24 pages you describe so we can try it for you?

[mbfjrd]

Thank you. The document is attached.

It doesn't have to be a new document, or 24 pages. Publisher crashed on me recently while trying to navigate to a different page in a 50+ page document I was working on. So I use the pages panel to navigate. But it seems this other method ought to work.

In the last few minutes, I've gotten Publisher to crash several times simply by trying to change the page number. But one time it didn't.

test.afpub

[Old Bruce]

That file does not crash here. Do you have any 3rd party keyboard shortcut applications added to your Mac? Have you changed any of the Default Keyboard Shortcuts? Have you used the Mac Defaults button in the Preferences for the Keyboard shortcuts?

I have no 3rd party applications, I have changed a few keyboard shortcuts and I first hit the Use Mac Defaults in the Keyboard Shortcuts.

[MikeTO]

I still can't duplicate it either.

Does it crash when you type the page number or when you press return after typing the page number? If the latter, does it crash before the page starts to change, do you see anything before the crash?

Does it crash every single time you enter a page number into that field or just sometimes?

Does it crash only with documents that have content or even with a completely blank document which you've done nothing to but add more pages?

Are you using Intel or M1? Which graphic card? Do you have hardware acceleration turned on in Preferences > Performance?

[mbfjrd]

On 12/30/2021 at 12:04 PM, MikeTO said:

I still can't duplicate it either.

Does it crash when you type the page number or when you press return after typing the page number? If the latter, does it crash before the page starts to change, do you see anything before the crash?

Does it crash every single time you enter a page number into that field or just sometimes?

Does it crash only with documents that have content or even with a completely blank document which you've done nothing to but add more pages?

Are you using Intel or M1? Which graphic card? Do you have hardware acceleration turned on in Preferences > Performance?

It crashes immediately when I type the page number. Publisher disappears instantly, before there is any chance to press return.

It does not crash every time, but usually.

It will crash with a completely new, unsaved document, or with a larger document with content (50+ pages with text).

Mac mini (Late 2014)
Graphics card: Intel Iris 1536 MB
Processor: 3 GHz Intel Core i7

Hardware acceleration is not turned on.

 

[mbfjrd]

On 12/30/2021 at 11:33 AM, Old Bruce said:

That file does not crash here. Do you have any 3rd party keyboard shortcut applications added to your Mac? Have you changed any of the Default Keyboard Shortcuts? Have you used the Mac Defaults button in the Preferences for the Keyboard shortcuts?

I have no 3rd party applications, I have changed a few keyboard shortcuts and I first hit the Use Mac Defaults in the Keyboard Shortcuts.

No, I don't think I have any 3rd party keyboard shortcut applications on my Mac.

I don't think any of the default keyboard shortcuts have been changed. We have re-mapped two of the modifier keys: Caps Lock > Option and Option > Command.

My keyboard is an IBM model M Part 1391401, but I just tried with a Mac keyboard that we have here in the office and it crashed the same way, so I don't believe it is dependent on the specific keyboard.

 

[Old Bruce]

2 hours ago, mbfjrd said:

We have re-mapped two of the modifier keys: Caps Lock > Option and Option > Command.

Odds are that will be the problem. Not sure how you "re-mapped" the keys but I'll bet that is the root of this crashing.

[garrettm30]

On 1/12/2022 at 9:06 AM, Old Bruce said:

Not sure how you "re-mapped" the keys

Probably via the Keyboard pane in System Preferences.

[mbfjrd]

20 hours ago, garrettm30 said:

Probably via the Keyboard pane in System Preferences.

Yes, that is exactly how I did it. System preferences > Keyboard > Modifier Keys.

This morning I set the "Modifier Keys" menu back to the default settings. Then restarted the Mac just to be sure. Affinity still crashes, usually, on typing a page number in that field.

[Old Bruce]

1 hour ago, mbfjrd said:

This morning I set the "Modifier Keys" menu back to the default settings. Then restarted the Mac just to be sure. Affinity still crashes, usually, on typing a page number in that field.

Was that with the IBM keyboard or the Mac keyboard?

 

On 1/12/2022 at 4:49 AM, mbfjrd said:

My keyboard is an IBM model M Part 1391401

I just did a DuckDuckGo search on that. Is that really something from the 90's?

[Murfee]

Hi this is a known issue with Mac OS 10.12.6, I updated to 10.14.6 and the problem was resolved

I wouldn't hold my breath waiting for a fix 

 

[mbfjrd]

On 1/20/2022 at 12:43 PM, Old Bruce said:

Was that with the IBM keyboard or the Mac keyboard?

 

I just did a DuckDuckGo search on that. Is that really something from the 90's?

1987