Can't find my Affinity Publisher licence in the "registered apps & devices" tab on my Affinity Account

[oscarpmlopes]

Hi! 

For a while I've been using Affinity software on a mac mini. Recently acquired a windows computer so that took me to the Affinity platform to check for a possible download and if possible compatible or convertible licences.
Is not that I don't like iOS, I still want to use apple computers. I like it better than windows. But since I started to face a few hardware technical struggles even thought OS related inconsistency. E.g. recurrent peripherals disconnection when from the same brand (apple magic keyboard and mouse). Well... I'm loosing the subject! The point here is: for more then a year I'm struggling with simple but often recurrent technical issues. Today I'll take this 3 year old mac mini to repair for the first time since July. As a replacement (at least for the mean time) I decided to buy a Lenovo Slip 7 Pro. Is a computer with powerful specs and with access to windows 11. I jumped into this resolution mostly to catch the Black Friday deal computer. I've got a 200 euro discount which means the computer costed me 714 euros instead of 900. I didn't know but apparently windows will forcefully charge me 99 euros for the OS (probably I'll have to report the situation to the store where I bought it because the OS is included on there add and specs). It starts with a win 10 version and after two days (of request) is still sending me alerts I will receive a notification to install win 11 as soon as available. I was hoping to be able to use the licences of Affinity Designer and Publisher with this Windows laptop (at least until my mac is fixed). But Apparently the licences are not convertible or transversal to operating systems. Meaning I would have to buy the same software two times to operate the same tasks in different computers with different operating systems. Meanwhile I just found out my Publisher licence is not listed on the Affinity Platform, that makes me feel disappointed. 

P.S.
I bought these two apps throughout apple app store. And that's mostly everything. I know you wouldn't have to take the full story for the sake of the specific Affinity failure. I'm just trying to make you understand the size of annoyance I'm experiencing.

P.S.(2)
A mac mini 2020 with m1 chip 8gb of ram and 256gb of storage (easily upgradable) are available for 700 euros in any store or retailer, (base price without discount!).

 

 

 

[Pšenda]

19 minutes ago, oscarpmlopes said:

But Apparently the licences are not convertible or transversal to operating systems.

No, these are two different products. After all, that's why the price of Affinity applications is so low - the user buys what he really needs and uses.

 

22 minutes ago, oscarpmlopes said:

Meanwhile I just found out my Publisher licence is not listed on the Affinity Platform, that makes me feel disappointed. 

22 minutes ago, oscarpmlopes said:

I bought these two apps throughout apple app store.

If you bought the app in another store, then it is quite logical and expected that they will not be seen in another store - these are two completely unrelated store chains.

 

[oscarpmlopes]

32 minutes ago, Pšenda said:

No, these are two different products. After all, that's why the price of Affinity applications is so low - the user buys what he really needs and uses.

 

If you bought the app in another store, then it is quite logical and expected that they will not be seen in another store - these are two completely unrelated store chains.

 

Why is Affinity Designer there then? (you can see it in the screenshot) Is important to mention I'm happy with Affinity solutions. I'm just reporting a failure where it was not expected. Meaning the expectations have been high. About the licences and prices. I also use Ableton Live a very effective and popular daw. Bought it for 29 euros and works equally on both environments WIN and MAC. Please do strange me with a simple question, I'm just a customer trying and protecting my interests as a user of a payed and fairly traded software tool system. Please understand I'm not being offensive! 

[oscarpmlopes]

4 minutes ago, oscarpmlopes said:

Why is Affinity Designer there then? (you can see it in the screenshot) Is important to mention I'm happy with Affinity solutions. I'm just reporting a failure where it was not expected. Meaning the expectations have been high. About the licences and prices. I also use Ableton Live a very effective and popular daw. Bought it for 29 euros and works equally on both environments WIN and MAC. Please do strange me with a simple question, I'm just a customer trying and protecting my interests as a user of a payed and fairly traded software tool system. Please understand I'm not being offensive! 

P.S. 
Don't forget I'm exposing an issue because Affinity became and is my current software of election for graphic work

[Komatös]

35 minutes ago, oscarpmlopes said:

P.S. 
Don't forget I'm exposing an issue because Affinity became and is my current software of election for graphic work

If you bought the applications from the Apple Store, you can only download them from the Apple Store. The fact that your Publisher.app does not appear in your Serif Affinity account is probably because you have not registered it.

As far as licensing is concerned, please read here:

https://forum.affinity.serif.com/index.php?/topic/102525-os-licensing-and-allowable-number-of-installations-and-other-faqs-read-before-posting/

 

[Pšenda]

1 hour ago, oscarpmlopes said:

Why is Affinity Designer there then?

But this is a list of "registered" products, not a list of purchases and licenses.

[Pšenda]

2 hours ago, oscarpmlopes said:

Bought it for 29 euros and works equally on both environments WIN and MAC. Please do strange me with a simple question, I'm just a customer trying and protecting my interests as a user of a payed and fairly traded software tool system.

At work I use applications for 5000 euros, and it only works for Windows. But I don't understand, how it should relate to this. You knew about the non-transferability of the application to other platforms/OS before purchasing it, so you didn't have to and shouldn't buy it (if that doesn't suit you). Serif nowhere presents the multiplatformity of Affinity applications (applications are always offered for each OS), so I don't understand where you see the unfair trade.

P. S. you write that you purchased the application in the Apple Store. Then you should consider unfair business practices, if you see it, to turn to them. Personally, I do not know/use this store, but maybe they have misleading and incorrect information there.

Edited December 4, 2021 by Pšenda

[oscarpmlopes]

2 hours ago, Komatös said:

If you bought the applications from the Apple Store, you can only download them from the Apple Store. The fact that your Publisher.app does not appear in your Serif Affinity account is probably because you have not registered it.

As far as licensing is concerned, please read here:

https://forum.affinity.serif.com/index.php?/topic/102525-os-licensing-and-allowable-number-of-installations-and-other-faqs-read-before-posting/

 

Correct! Probably i registered the app right after downloading. It was long ago so I forgot. Thanks, that solves the mystery and the case! 

[oscarpmlopes]

5 hours ago, Pšenda said:

At work I use applications for 5000 euros, and it only works for Windows. But I don't understand, how it should relate to this. You knew about the non-transferability of the application to other platforms/OS before purchasing it, so you didn't have to and shouldn't buy it (if that doesn't suit you). Serif nowhere presents the multiplatformity of Affinity applications (applications are always offered for each OS), so I don't understand where you see the unfair trade.

P. S. you write that you purchased the application in the Apple Store. Then you should consider unfair business practices, if you see it, to turn to them. Personally, I do not know/use this store, but maybe they have misleading and incorrect information there.

Sorry if I didn't make myself clear. I'm not discussing or pointing any problem. I was asking. What I mean is that as a fair trader (I fairly bought the app and I hold a license which gives me responsibility as a consumer). I'm not discussing the price tag or the sustainability of the online app stores no matter if apple, windows or android. Or if mobile or PC. Back in the day almost everyone was using illegal versions of everything. And nowadays most of the people buys the software. If that makes the life of the professionals to which the software applies more complicated? Probably it does? I'm not here to discuss any of those political and ideological problems. They're extremely complicated and I'm not an expert. Meanwhile another member solved my doubt. Publisher is not listed because I didn't registered after installing directly from the apple store. If the app is there is because affinity authorized (i guess) not only PC but also tablet version. Thanks for trying to help is always much appreciated! 

Edited December 4, 2021 by oscarpmlopes

[oscarpmlopes]

I mean License, please forgive me the typo. 

[Alfred]

56 minutes ago, oscarpmlopes said:

I mean License, please forgive me the typo. 

Where did you say something else? If your posting permissions allow you to edit your posts, you’ll see an ‘Edit’ option in the menu that appears when you click on the ellipsis (‘…’) in the top right-hand corner.

 

[oscarpmlopes]

4 hours ago, oscarpmlopes said:

Sorry if I didn't make myself clear. I'm not discussing or pointing any problem. I was asking. What I mean is that as a fair trader (I fairly bought the app and I hold a licence which gives me responsibility as a consumer). I'm not discussing the price tag or the sustainability of the online app stores no matter if apple, windows or android. Or if mobile or PC. Back in the day almost everyone was using illegal versions of everything. And nowadays most of the people buys the software. If that makes the life of the professionals to which the software applies more complicated? Probably it does? I'm not here to discuss any of those political and ideological problems. They're extremely complicated and I'm not an expert. Meanwhile another member solved my doubt. Publisher is not listed because I didn't registered after installing directly from the apple store. If the app is there is because affinity authorized (i guess) not only PC but also tablet version. Thanks for trying to help is always much appreciated! 

 

39 minutes ago, Alfred said:

Where did you say something else? If your posting permissions allow you to edit your posts, you’ll see an ‘Edit’ option in the menu that appears when you click on the ellipsis (‘…’) in the top right-hand corner.

 

Well, true! I wrote the typo cause I was at the train with the rush didn't think much than excusing the mistake. Already edited the post. Thanks for the tip! 

Edited December 4, 2021 by oscarpmlopes