Roland Rick Posted August 21, 2021 Share Posted August 21, 2021 I'm on a Mac and by now way I can't make the Topaz Denoise AI Plugin running as filter in Affinity Photo 1.10.0. I really appreciate if someone has a workaround to make this work on Macs. A video says more than 1000 words, please check this Quote Roland Rick Roland Rick PhotographyPipobike Mountainbike Guide and Driving Instructor iMac 27 5K Retina (Late 2013), MBP 15" Retina (Something 2013), MBP13" Retina (Early 2015) Link to comment Share on other sites More sharing options...
Staff Dan C Posted August 22, 2021 Staff Share Posted August 22, 2021 Hi @Roland Rick, Many thanks for the screen recording provided and I'm sorry to see you're having trouble! Unfortunately I don't have access to Topaz Denoise, and I can't see any immediate issues with your document - my first thought is that the Colour Format (16bit RGB) may be causing this. If you create a copy of this document and convert it to 8bit RGB, or start a new 8bit RGB document, does the plugin work as expected please? Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Roland Rick Posted August 23, 2021 Author Share Posted August 23, 2021 Hi @Dan C, Topaz Denoise AI can open easily 16 bit by the plugin if it's started by photoshop. It also opens directly (not the plugin, the app) without any problems e.g. DNG, all in 16 bit. On a Mac, the plugin simply does not start. On 8/22/2021 at 4:21 PM, Dan C said: Hi @Roland Rick, Many thanks for the screen recording provided and I'm sorry to see you're having trouble! Unfortunately I don't have access to Topaz Denoise, and I can't see any immediate issues with your document - my first thought is that the Colour Format (16bit RGB) may be causing this. If you create a copy of this document and convert it to 8bit RGB, or start a new 8bit RGB document, does the plugin work as expected please? Quote Roland Rick Roland Rick PhotographyPipobike Mountainbike Guide and Driving Instructor iMac 27 5K Retina (Late 2013), MBP 15" Retina (Something 2013), MBP13" Retina (Early 2015) Link to comment Share on other sites More sharing options...
John Rostron Posted August 24, 2021 Share Posted August 24, 2021 When I saw this post on Saturday I tried Topaz Denoise AI on my Windows PC for the first time with Photo 1.10. Having begun to open the file, it then crashed. Today, I have just tried it again, and it works with no problem at all! I use it to remove noise from scanned slides, for which it seems to be very effective. John Yesterday it was working. Today it is not. Windows is like that. Quote Windows 10, Affinity Photo 1.10.5 Designer 1.10.5 and Publisher 1.10.5 (mainly Photo), now ex-Adobe CC CPU: AMD A6-3670. RAM: 16 GB DDR3 @ 666MHz, Graphics: 2047MB NVIDIA GeForce GT 630 Link to comment Share on other sites More sharing options...
Staff MEB Posted August 24, 2021 Staff Share Posted August 24, 2021 Hi @Roland Rick, Please see my reply to your other thread here. Dan C 1 Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
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