rhyswoos Posted August 11, 2021 Share Posted August 11, 2021 Is anybody experiencing a crash after the new Affinty designer Splash screen, I cannot get the programme to start at all Quote Link to comment Share on other sites More sharing options...
ra.skill Posted August 11, 2021 Share Posted August 11, 2021 Haven’t had any problems myself. Maybe delete app and do a fresh install. Quote Link to comment Share on other sites More sharing options...
rhyswoos Posted August 11, 2021 Author Share Posted August 11, 2021 Thanks, I've tried multiple re-installs, the only way to work, is to got the the previous version, very disappointing Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted August 11, 2021 Staff Share Posted August 11, 2021 Hi @rhyswoos, Sorry to hear you're having trouble! We believe this crash in Affinity Designer is due to one of the sync'd packs through the My Account dialog (specifically the iOS 11 Assets) and therefore resetting the app back to default settings should resolve this crash for you. You can reset your app back to its default settings by holding down the CTRL key while launching the app. When the Clear User Data window appears, click Select All and then Clear. The app will now open. Be aware that resetting your app back to its default settings will lose any custom settings such as keyboard shortcuts and brushes etc. Please do let me know if this helps Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
rhyswoos Posted August 11, 2021 Author Share Posted August 11, 2021 Thanks, this didn't work, the loading screen appears to datils loading fonts.. and then crashes Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted August 11, 2021 Staff Share Posted August 11, 2021 I'm sorry to hear this! The CTRL dialog should be shown before the 'loading fonts' screen appears and this method has resolved this issue for all other users experiencing the crash in Designer when loading fonts - can you please make sure that you are following the steps exactly, and are making sure that all 'reset' options are ticked in the dialog that shows? This should look as below: Thanks in advance! Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
walt.farrell Posted August 11, 2021 Share Posted August 11, 2021 On Windows, it may be necessary to press and hold Ctrl until the application icon shows up on the taskbar and then (with Ctrl still held) click on the application icon. Release Ctrl after the dialog appears. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Raymondo Posted August 11, 2021 Share Posted August 11, 2021 This worked for me when I had a similar problem. Like Walt says, hold control key down first, then start Designer app making sure to keep the control key down until the clear data user screen appears. Quote Link to comment Share on other sites More sharing options...
rhyswoos Posted August 11, 2021 Author Share Posted August 11, 2021 1 hour ago, Dan C said: I'm sorry to hear this! The CTRL dialog should be shown before the 'loading fonts' screen appears and this method has resolved this issue for all other users experiencing the crash in Designer when loading fonts - can you please make sure that you are following the steps exactly, and are making sure that all 'reset' options are ticked in the dialog that shows? This should look as below: Thanks in advance! This worked thanks, though I needed to use the repair tool from the download, before it would work Dan C 1 Quote Link to comment Share on other sites More sharing options...
KarenPL Posted August 11, 2021 Share Posted August 11, 2021 This has worked for me. I now have Designer available for use. Many thanks. 😁 Dan C 1 Quote Karen Link to comment Share on other sites More sharing options...
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