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Posted

Hi @rhyswoos,

Sorry to hear you're having trouble! We believe this crash in Affinity Designer is due to one of the sync'd packs through the My Account dialog (specifically the iOS 11 Assets) and therefore resetting the app back to default settings should resolve this crash for you.

You can reset your app back to its default settings by holding down the CTRL key while launching the app. When the Clear User Data window appears, click Select All and then Clear. The app will now open.

Be aware that resetting your app back to its default settings will lose any custom settings such as keyboard shortcuts and brushes etc.

Please do let me know if this helps :)

Posted

I'm sorry to hear this!
The CTRL dialog should be shown before the 'loading fonts' screen appears and this method has resolved this issue for all other users experiencing the crash in Designer when loading fonts - can you please make sure that you are following the steps exactly, and are making sure that all 'reset' options are ticked in the dialog that shows? This should look as below:

image.png

Thanks in advance!

Posted

On Windows, it may be necessary to press and hold Ctrl until the application icon shows up on the taskbar and then (with Ctrl still held) click on the application icon. Release Ctrl after the dialog appears.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Laptop 2: Windows 11 Pro 24H2,  16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU
iPad:  iPad Pro M1, 12.9": iPadOS 18.3, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1

Posted

This worked for me when I had a similar problem. Like Walt says, hold control key down first, then start Designer app making sure to keep the control key down until the clear data user screen appears.

Posted
1 hour ago, Dan C said:

I'm sorry to hear this!
The CTRL dialog should be shown before the 'loading fonts' screen appears and this method has resolved this issue for all other users experiencing the crash in Designer when loading fonts - can you please make sure that you are following the steps exactly, and are making sure that all 'reset' options are ticked in the dialog that shows? This should look as below:

image.png

Thanks in advance!

This worked thanks, though I needed to use the repair tool from the download, before it would work

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