Affinity stole my money

[Themurddock]

I was very excited to buy the three programs (and thank goodness I only bought one at a time) because when I tried to buy the first one (affinity publisher) the page gave an error in half the payment, they took the money from my bank, but not They gave me the program, the purchase does not even appear in the history, I feel robbed, and very angry

[emmrecs01]

@Themurddock

Welcome to the Affinity forums.

First, it is extremely unlikely that Affinity stole your money! Your bank account may appear to have been debited for your purchase, but the fact you haven’t received any confirmation email from Serif almost certainly means that the 2 stage authentication process, which is a legal requirement in the UK for all such purchases has failed, perhaps because your bank is not set up to meet such requirements. In such circumstances the money will eventually be credited back to your bank account.

In order to resolve this and to enable you to purchase any or all of the Affinity apps I think you need to email affinity@serif.com and explain the problem.  
 

HTH

Jeff

[Themurddock]

Hi, I have bought alredy in Microsoft Store, apples tore, Steam, Unity assents, and many many stores untild today, this had never happened to me, I already have send an email to affinity@serif.com, but there is no answer, this is annoying. 

[SFurniss]

@Themurddock

It sounds like your payment is being declined. When this happens you may see a pending transaction on your account for a few days. This should drop back into your account once your bank realises we cannot collect the payment. 

 

This is most likely due to an error in the way your browser is handling the 3d secure check that is now mandatory for all EU online orders. Before trying again you may wish to check your browser is up to date 

 

If you want us to confirm this is the case please email affinity@serif.com.. We have limited staff working at the weekend, but you should hear back from someone tomorrow morning at the latest.

[walt.farrell]

3 hours ago, SFurniss said:

Before trying again you may wish to check your browser is up to date 

It may also be worth checking that there are no browser extensions active that would block popups, or that would disable Javascript. (Another user reported that after disabling the NoScript extension the purchase worked OK for him.)

[Alfred]

1 hour ago, walt.farrell said:

(Another user reported that after disabling the NoScript extension the purchase worked OK for him.)

The order page really ought to include a ‘<noscript>’ tag element to inform the user about the need to use a JavaScript-enabled browser.

[walt.farrell]

1 hour ago, Alfred said:

The order page really ought to include a ‘<noscript>’ tag element to inform the user about the need to use a JavaScript-enabled browser.

I haven't checked, but it might well have one and still there could be issues.

With the NoScript extension, for example, you can temporarily authorize everything that's on the page at that exact moment. But then when you click on something (say, a Purchase button), something will load from some other site, and NoScript might still block that item. You would have to disable its protections globally (temporarily) in order to allow unknown things from other sites to show up. And many users of the tool may not have discovered that.

But that's just for NoScript; there are other Javascript blockers out there.

 

[Alfred]

14 minutes ago, walt.farrell said:

it might well have one and still there could be issues

Agreed. What I was really trying to say is that if JS is essential there should be checks at every stage so that the user is informed about the existence of the problem and how to fix it.

[walt.farrell]

2 minutes ago, Alfred said:

Agreed. What I was really trying to say is that if JS is essential there should be checks at every stage so that the user is informed about the existence of the problem and how to fix it.

Yes, but any checks might fail as the user might already have "trusted" the Affinity Store website, and if the Store checks for "is JS allowed" the answer would be "yes". But it might still fail when the bank tries to invoke the security check.

[Themurddock]

Hi, thanks to every one for the answers, there is no email response yet... (second day, I hope it's because it's the weekend )

For me this is a bit stupid, if there is a second phase verificatión, ¿whay debt the money from the bank befor that?, don't lose the sense of the second step ?

I use Edge and its update (a warning about the browser would have been great ), and I use Adblock (the original) this browser comes from chromium. 

Edited April 18, 2021 by Themurddock