DrBob53 Posted April 7, 2021 Share Posted April 7, 2021 Hi, Photo 1.9.2 consistently freezes when stitching panoramas from 16 bit TIFF files with GPU acceleration. Occasionally I get a blue screen with SYSTEM_PTE_MISUSE error. Seems OK with no GPU acceleration. Its also faster with no GPU acceleration so I'm happy at the moment. Details below: Files exported from Lightroom 6 classic as uncompressed TIFF. Add files OK Files load OK Files stitch OK Render returns to develop workspace, pano shows and updates with stitched image Photo freezes Photos and crash reports can be downloaded here: https://www.dropbox.com/sh/v6xc96mo7ell6bq/AAAhd5qC9g4YsQLHHWi6qiV-a?dl=0 Test files - P1150887-898.TIFF (16 bit) (Disable Capture One WIC folder) Condition Load Stitch Render ---------- ----- ------ ------ With GPU & Optane 20.5 27.8 1:10.0 (Then app hangs & crash_handler steps in) With GPU & Optane 19.7 25.7 1:11.0 OK until I switch focus away from app then it freezes. With GPU & Optane 22.16 27.76 1:11.9 App freezes Optane Only 21 19 0:36.36 Photo preferences show Intel UHD Graphics 630 HARDWARE 2 x SSD drives 32GB Intel Optane acceleration Onboard graphics Windows file recovery running to USB3 hard drive. Malware Bytes & Microsoft Windows Defender Capture One Pro installed, but renamed the WIC folder SYSTEM INFO Aspire XC-885 Device name rwsLounge Processor Intel(R) Core(TM) i5-8400 CPU @ 2.80GHz 2.81 GHz Installed RAM 8.00 GB (7.88 GB usable) Device ID BC35B425-2881-4AA8-9A4F-5B33E622BDD9 Product ID 00325-80152-49495-AAOEM System type 64-bit operating system, x64-based processor Pen and touch No pen or touch input is available for this display Edition Windows 10 Home Version 20H2 Installed on 17/06/2020 OS build 19042.906 Experience Windows Feature Experience Pack 120.2212.551.0 Intel Processor ID shows: Intel® Processor Identification Utility Version : 6.5.115.0105 TimeStamp : 2021/04/07 03:03:44 Operating System : Microsoft Windows NT 10.0.19042.0 Number of processors in system: 1 Current processor: 1 Active cores per processor: 6 Disabled cores per processor: 0 Processor Name: Intel(R) Core(TM) i5-8400 CPU @ 2.80GHz Type : 0 Family : 6 Model : 9E Stepping : A Revision: DE Maximum CPUID Level: 22 L1 Instruction Cache: 6 x 32 KB L1 Data Cache: 6 x 32 KB L2 Cache: 6 x 256 KB L3 Cache: 9 MB Packaging: LGA1151 Enhanced Intel SpeedStep® Technology: Yes MMX(TM): Yes Intel® SSE: Yes Intel® SSE2: Yes Intel® SSE3: Yes Intel® SSE4: Yes Intel® AES-NI: No Intel® AVX: Yes Enhanced Halt State: Yes Execute Disable Bit: Yes Intel® Hyper-Threading Technology: No Intel® 64 Architecture: Yes Intel® virtualization technology: Yes Intel® vt-x with extended page tables: Yes System Graphics: Intel® UHD Graphics 630 Base TDP: 65 Expected Processor Frequency: 2.80 GHz Reported Processor Frequency: 2.24 GHz Expected System Bus Frequency: 100 MHz Reported System Bus Frequency: 100 MHz ************************************************************* Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted April 7, 2021 Staff Share Posted April 7, 2021 Hey DrBob53, Absolutely fantastic bug report—thank you. I suspect Capture One here. I will guess that changing the renderer to WARP won't crash it either. The crash report folder in that Dropbox link is empty - can I assume that the upload is still happening or have I missed something? When I first looked, there were 10 images and now there are 12 which is why I'm assuming. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Komatös Posted April 7, 2021 Share Posted April 7, 2021 Which version of APhoto do you use? A side tip; you don't need Malware Bytes in addition to Microsoft Defender. PaulAffinity 1 Quote AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 23H2 (22631.3296) AMD A10-9600P | dGPU R7 M340 (2 GB) | 8 GB DDR4 2133 MHz | Windows 10 Home 22H2 (1945.3803) Affinity Suite V 2.4 & Beta 2.(latest) Better translations with: https://www.deepl.com/translator Interested in a robust (selfhosted) PDF Solution? Have a look at Stirling PDF Life is too short to have meaningless discussions! Link to comment Share on other sites More sharing options...
DrBob53 Posted April 7, 2021 Author Share Posted April 7, 2021 3 hours ago, Komatös said: Which version of APhoto do you use? A side tip; you don't need Malware Bytes in addition to Microsoft Defender. APhoto: 1.9.2.1035 I was going to have a look for a beta tomorrow. I think I saw somewhere there was a beta tackeling the problems with OpenGL. Crash report: Faulting application name: Photo.exe, version: 1.9.2.1035, time stamp: 0x60619cc7 Faulting module name: igdrclneo64.dll, version: 0.0.0.0, time stamp: 0x5a96b19b Exception code: 0xc0000409 Fault offset: 0x0000000000213e0c Faulting process ID: 0x304c Faulting application start time: 0x01d72bb363c58dac Faulting application path: C:\Program Files\Affinity\Photo\Photo.exe Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_3156b3035fd88b4d\igdrclneo64.dll Report ID: 1b88bb14-c08d-422c-9369-f4fd2c6d0f74 Faulting package full name: Faulting package-relative application ID: Re: Malware bytes. I beg to differ (based on 5 years on a support desk for a Windows product and as a developer). PS If you have time and could look at my post: Stitching problems in 360 panorama, I suspect its a bug rather than finger trouble. Great product, beats the pants off PSP. Cant wait for DAM (once footnotes in Publisher are fixed)! Quote Link to comment Share on other sites More sharing options...
Komatös Posted April 7, 2021 Share Posted April 7, 2021 There is no actual bete today. Quote AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 23H2 (22631.3296) AMD A10-9600P | dGPU R7 M340 (2 GB) | 8 GB DDR4 2133 MHz | Windows 10 Home 22H2 (1945.3803) Affinity Suite V 2.4 & Beta 2.(latest) Better translations with: https://www.deepl.com/translator Interested in a robust (selfhosted) PDF Solution? Have a look at Stirling PDF Life is too short to have meaningless discussions! Link to comment Share on other sites More sharing options...
Komatös Posted April 7, 2021 Share Posted April 7, 2021 I see an Intel DLL triggers the crash. Open an Admin Console and enter sfc /scannow Quote AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 23H2 (22631.3296) AMD A10-9600P | dGPU R7 M340 (2 GB) | 8 GB DDR4 2133 MHz | Windows 10 Home 22H2 (1945.3803) Affinity Suite V 2.4 & Beta 2.(latest) Better translations with: https://www.deepl.com/translator Interested in a robust (selfhosted) PDF Solution? Have a look at Stirling PDF Life is too short to have meaningless discussions! Link to comment Share on other sites More sharing options...
DrBob53 Posted April 8, 2021 Author Share Posted April 8, 2021 (edited) Hi, I have done some more experiments, most significant is uninstall & remove Intel optane memory. I still get application crash, but it is not reproducible. My feeling is the problem is memory related in some way. I dont get crashes when processing smaller JPG or 8 bit tif's. I have made a screen recording of a recent crash while task manager shows memory consumption. Note the available memory gets very low shortly before the crash. The crash happens about 2.40 into the video (0952 computer time). Screen goes blank, computer sounds a couple of soft beeps and then screen starts to recover. One thing I have noticed is that switching between apps while Photo is processing the panorama tends to increase the probability of a crash. I have run Windows memory test utility and no problems with memory. I have a couple of other observations, but I'd like to get the crash sorted first. Thanks for taking this up. Sorry - wrong video. Use Video_2021-04-08_095330.wmv Now uploaded) Video_2021-04-08_102502.wmv Crash_20210408_0952.evtx Video_2021-04-08_095330.wmv Edited April 8, 2021 by DrBob53 Added correct video Quote Link to comment Share on other sites More sharing options...
Komatös Posted April 9, 2021 Share Posted April 9, 2021 It looks to me like the swap file is too small. Open the Windows search and type "advanced system settings" (without the double quotes). In the PERFORMANCE section, click on Preferences. In the new window, select the "Advanced" tab. In the "Virtual memory" section, click Change. Is the file size managed automatically? Quote AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 23H2 (22631.3296) AMD A10-9600P | dGPU R7 M340 (2 GB) | 8 GB DDR4 2133 MHz | Windows 10 Home 22H2 (1945.3803) Affinity Suite V 2.4 & Beta 2.(latest) Better translations with: https://www.deepl.com/translator Interested in a robust (selfhosted) PDF Solution? Have a look at Stirling PDF Life is too short to have meaningless discussions! Link to comment Share on other sites More sharing options...
DrBob53 Posted April 9, 2021 Author Share Posted April 9, 2021 (edited) Good thought - its currently set to 6963MB with 'Automatically manage page file' checked. I guess when I was using the Intel Optane memory it was mapped to the optane disk (32GB) and might have run out of room. I also have 2x 1TB SSD drives with over 200GB free on each so that might explain why I got reproducible crashes with the Optane memory installed, but would not explain the random crashes when it is disabled. I have another photo/panorama application that had issues with openGL because the programmers used an out of date library. This has been resolved for over a year since they updated the 3gl library (may be relevant, they ship d3dcompiler_47.dll version 10.0.17763.132 while you are shipping 6.3.9600.16384) Note that the event logs I sent in my last post were taken after I had uninstalled the Optane memory. I have noticed AFPhoto is quite heavy on memory compared to eg Kolor Autopano Pro. Edited April 9, 2021 by DrBob53 Added info on d3dcompiler_47.dll Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.