Jan Barta Posted February 20, 2021 Share Posted February 20, 2021 Hello, I am having an issue with affinity photo crashing (the application just closes without any warning and leaves no error message). it is the version 1.9.0.932 and also I tred to use the new beta (https://forum.affinity.serif.com/index.php?/topic/135203-affinity-photo-windows-customer-beta-191963/). It crashes while performing actions (not always, but very often 3 times in a minute) such as loading files, selecting mask, panning a photo I would say at any action. I am using windows 10, GPU GTX1080, CPU i7-4770k. Also the GPU has the latest drivers (before I didn't, yet the issue is still present) and the windows as well. Now, when I switched the rendered option to CPU, it seems the crashing doesn't occour. Is the any way to read the error (if there is any kept) or how to identify the cause of this? Please, can you help me? Thank you in advanced, Jan Quote Link to comment Share on other sites More sharing options...
v_kyr Posted February 21, 2021 Share Posted February 21, 2021 Hi and welcome! If it also happens with the latest Win 1.9.1.963 beta, see ... [FAQ] Where to find Crash Reports ... and then for Win Photo take a look here ... Quote Press the Windows Key + R to launch the Run dialog and enter the relevant app path: %AppData%\Affinity\Photo\1.0\CrashReports See also: OpenCL and GTX1080 Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
Jan Barta Posted February 21, 2021 Author Share Posted February 21, 2021 Attached is the last crash report (standard and beta and screenshot of GPU caps) where I excluded AP from riva statistics and even closed the progam - still the same. I run the demos in GPU caps and no errors occoured, I am not sure what to look for there. crash report.rar Quote Link to comment Share on other sites More sharing options...
v_kyr Posted February 21, 2021 Share Posted February 21, 2021 You can make a posting in the "Photo Bugs found on Windows" forum section, so the devs can take a look at your crash dump files in order to determine the cause here. - Since GPU caps didn't crashed and showed the OpenCL related data, your installed OpenCL driver seems to be ok, otherwise the tool would probably crash too. - As I'm on a Mac and not on Win, I can't really take a look here in your Win memory dump files. Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
v_kyr Posted February 21, 2021 Share Posted February 21, 2021 After some tryouts with some tools under MacOS though, a stacktrace for your Win dmp files tells here the following so far ... Quote Operating system: Windows NT                  10.0.19041 804 CPU: amd64     family 6 model 60 stepping 3     8 CPUs GPU: UNKNOWN Crash reason: EXCEPTION_STACK_OVERFLOW Crash address: 0x7ffbaeedafc8 Process uptime: 209 seconds Thread 99 (crashed)  0 nvwgf2umx.dll + 0x162afc8    rax = 0x0000000000003330  rdx = 0x000001e9ad3db3a8    rcx = 0x000001e9ad3e2540  rbx = 0x000001e9ad3db3a8    rsi = 0x0000000000000038  rdi = 0x000001e9ad3db3a8    rbp = 0x000000a80b059880  rsp = 0x000000a80b05ca98     r8 = 0x0000000000000000   r9 = 0x000001e9ad3ff160    r10 = 0x000000a80b059000  r11 = 0x000000a80b059000    r12 = 0x000001e9ad521780  r13 = 0x000001e9ad3d0298    r14 = 0x000001e9ad3f2520  r15 = 0x000000a80b05db70    rip = 0x00007ffbaeedafc8    Found by: given as instruction pointer in context  1 nvwgf2umx.dll + 0x8cd318    rsp = 0x000000a80b05cab0  rip = 0x00007ffbae17d318    Found by: stack scanning  2 nvwgf2umx.dll + 0xa42138    rsp = 0x000000a80b05cad0  rip = 0x00007ffbae2f2138    Found by: stack scanning  3 nvwgf2umx.dll + 0x1db1900    rsp = 0x000000a80b05caf0  rip = 0x00007ffbaf661900    Found by: stack scanning  4 nvwgf2umx.dll + 0x1932f80    rsp = 0x000000a80b05cb00  rip = 0x00007ffbaf1e2f80    Found by: stack scanning  5 nvwgf2umx.dll + 0x1db28d8    rsp = 0x000000a80b05cb28  rip = 0x00007ffbaf6628d8    Found by: stack scanning  6 nvwgf2umx.dll + 0x81993d    rsp = 0x000000a80b05cb30  rip = 0x00007ffbae0c993d    Found by: stack scanning  7 nvwgf2umx.dll + 0x338400    rsp = 0x000000a80b05cc00  rip = 0x00007ffbadbe8400    Found by: stack scanning  8 0x7ffbad8b0000    rsp = 0x000000a80b05cc10  rip = 0x00007ffbad8b0000    Found by: stack scanning  9 nvwgf2umx.dll + 0x871878    rsp = 0x000000a80b05cd20  rip = 0x00007ffbae121878    Found by: stack scanning Quote Operating system: Windows NT                  10.0.19041 804 CPU: amd64     family 6 model 60 stepping 3     8 CPUs GPU: UNKNOWN Crash reason: EXCEPTION_STACK_OVERFLOW Crash address: 0x7ffbaeedafc8 Process uptime: 35 seconds Thread 107 (crashed)  0 nvwgf2umx.dll + 0x162afc8    rax = 0x0000000000003330  rdx = 0x000001dc0a4bb360    rcx = 0x000001dc0a4c2540  rbx = 0x000001dc0a4bb360    rsi = 0x0000000000000038  rdi = 0x000001dc0a4bb360    rbp = 0x00000034a5e59ae0  rsp = 0x00000034a5e5ccf8     r8 = 0x0000000000000000   r9 = 0x000001dc0a4df6a0    r10 = 0x00000034a5e59000  r11 = 0x00000034a5e59000    r12 = 0x000001dc0a4a1180  r13 = 0x000001dc0a4b0298    r14 = 0x000001dc0a4d2520  r15 = 0x00000034a5e5ddd0    rip = 0x00007ffbaeedafc8    Found by: given as instruction pointer in context  1 nvwgf2umx.dll + 0x8cd318    rsp = 0x00000034a5e5cd10  rip = 0x00007ffbae17d318    Found by: stack scanning  2 nvwgf2umx.dll + 0xa42138    rsp = 0x00000034a5e5cd30  rip = 0x00007ffbae2f2138    Found by: stack scanning  3 nvwgf2umx.dll + 0x1932f80    rsp = 0x00000034a5e5cd60  rip = 0x00007ffbaf1e2f80    Found by: stack scanning  4 nvwgf2umx.dll + 0x1db28d8    rsp = 0x00000034a5e5cd88  rip = 0x00007ffbaf6628d8    Found by: stack scanning  5 nvwgf2umx.dll + 0x81993d    rsp = 0x00000034a5e5cd90  rip = 0x00007ffbae0c993d    Found by: stack scanning  ... where nvwgf2umx.dll seems to be a NVidia driver version! Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
Jan Barta Posted February 21, 2021 Author Share Posted February 21, 2021 Sorry, I am not sure what to do with the info you provided. My driver version is 461.40. (the latest). Quote Link to comment Share on other sites More sharing options...
Jan Barta Posted February 24, 2021 Author Share Posted February 24, 2021 Is this the right place to solve my issue? Please, help me somebody. Quote Link to comment Share on other sites More sharing options...
v_kyr Posted February 24, 2021 Share Posted February 24, 2021 Try a different Nvidia GTX1080 GPU driver, but first completly uninstall the actual installed one, afterwards freshly install another one (a newer version if available, otherwise some older version). - The point is, you have to try out which one works Ok here and doesn't produce crashes in conjunction with APh then! Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
Jan Barta Posted February 24, 2021 Author Share Posted February 24, 2021 OK, I tried clean uninstall and installed Nvidia studio driver (latest version), which should be better for those applications. Unfortunatelly, it still crashes. Quote Link to comment Share on other sites More sharing options...
Jan Barta Posted February 24, 2021 Author Share Posted February 24, 2021 Also, I tried the newest beta with no luck  d29e57fe-5f23-4de6-a213-9314d18d78f3.dmp Quote Link to comment Share on other sites More sharing options...
v_kyr Posted February 24, 2021 Share Posted February 24, 2021 This crash dump tells the same as before ... Quote Operating system: Windows NT                  10.0.19041 804 CPU: amd64     family 6 model 60 stepping 3     8 CPUs GPU: UNKNOWN Crash reason: EXCEPTION_STACK_OVERFLOW Crash address: 0x7ffbe8a3afc8 Process uptime: 46 seconds Thread 108 (crashed)  0 nvwgf2umx.dll + 0x162afc8    rax = 0x0000000000003330  rdx = 0x0000024e08ebb360    rcx = 0x0000024e08ec2540  rbx = 0x0000024e08ebb360    rsi = 0x0000000000000038  rdi = 0x0000024e08ebb360    rbp = 0x0000005228b19620  rsp = 0x0000005228b1c838     r8 = 0x0000000000000000   r9 = 0x0000024e08ee2f40    r10 = 0x0000005228b19000  r11 = 0x0000005228b19000    r12 = 0x0000024e06ab1180  r13 = 0x0000024e08eb0298    r14 = 0x0000024e08ed2520  r15 = 0x0000005228b1d910    rip = 0x00007ffbe8a3afc8    Found by: given as instruction pointer in context  1 nvwgf2umx.dll + 0x8cd318    rsp = 0x0000005228b1c850  rip = 0x00007ffbe7cdd318    Found by: stack scanning  2 nvwgf2umx.dll + 0xa42138    rsp = 0x0000005228b1c870  rip = 0x00007ffbe7e52138    Found by: stack scanning  3 nvwgf2umx.dll + 0x1932f80    rsp = 0x0000005228b1c8a0  rip = 0x00007ffbe8d42f80    Found by: stack scanning  4 nvwgf2umx.dll + 0x1db28d8    rsp = 0x0000005228b1c8c8  rip = 0x00007ffbe91c28d8    Found by: stack scanning  5 nvwgf2umx.dll + 0x81993d    rsp = 0x0000005228b1c8d0  rip = 0x00007ffbe7c2993d    Found by: stack scanning See also related this thread here ... vwgf2umx.dll crashes Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
Mark Ingram Posted February 25, 2021 Share Posted February 25, 2021 11 hours ago, Jan Barta said: Also, I tried the newest beta with no luck d29e57fe-5f23-4de6-a213-9314d18d78f3.dmp 4.37 MB · 2 downloads Thanks for the crash reports @Jan Barta. We've identified that the cause of your crash is Capture One (and it's Windows Explorer Integration). This is a known problem with Capture One apparently - https://support.captureone.com/hc/en-us/community/posts/360013132497-CO-20-Windows-explorer-integration Unfortunately Capture One is causing a crash in the NVIDIA driver (and the Affinity applications are being caught in the middle). Would you be able to zip up the contents of the following folder, so we can make a report for Capture One to investigate? C:\Program Files\Capture One\Capture One 21\WIC\WIC64  PaulAffinity 1 Quote Link to comment Share on other sites More sharing options...
Jan Barta Posted February 25, 2021 Author Share Posted February 25, 2021 Here it is. I am using the trial version so after it expires I will try it without it. I've just tried the version 1.9.1 and 1.8.5 - same behavour. The 1.9.1 remembered my layout but 1.8.5. didn't. How do I purge the leftover files to do a clean instal? WIC64.rar Quote Link to comment Share on other sites More sharing options...
Jan Barta Posted February 25, 2021 Author Share Posted February 25, 2021 OK, I followed this: https://support.captureone.com/hc/en-us/community/posts/360013132497-CO-20-Windows-explorer-integration And it seems to have worked. I did ''You need to rename the file in the path 😄 \ Program Files \ Capture One \ Capture One 20 \ WIC \ WIC64P1.WIC.NativeComWrapper.dll to the name P1.WIC.NativeComWrapper.old'' Working both on 1.8.5 and 1.9.1.  Thank you for help.  Pauls, Mark Ingram and Patrick Connor 1 2 Quote Link to comment Share on other sites More sharing options...
sapstar Posted March 3, 2021 Share Posted March 3, 2021 On 2/25/2021 at 7:38 PM, Jan Barta said: OK, I followed this: https://support.captureone.com/hc/en-us/community/posts/360013132497-CO-20-Windows-explorer-integration And it seems to have worked. I did ''You need to rename the file in the path 😄 \ Program Files \ Capture One \ Capture One 20 \ WIC \ WIC64P1.WIC.NativeComWrapper.dll to the name P1.WIC.NativeComWrapper.old'' Working both on 1.8.5 and 1.9.1.  Thank you for help.  This worked for me too. Do you know what that dll does? Is it just the explorer integration or any other Capture one functionality is effected? Quote Link to comment Share on other sites More sharing options...
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