Tony Stocks Posted February 5, 2021 Share Posted February 5, 2021 I find release 1.9 either crashes or freezes. I'm using the release 1.9 on Windows 10 PC with latest is OS upgrade. It continually goes to a white screen or just locks up and I have to restart my computer. I have tried focus merge with 10 raw files and the program just freezes. I then turned the raw files to jpg but after about 5 files the program locks up.when I finally got 10 jpg files after having to restart my computer the resulting focus merge image was black on the bottom quarter of the frame I reinstalled version 1.8.5 and everything works fine and focus merge using raw files works perfectly. Quote Link to comment Share on other sites More sharing options...
cooloox Posted February 8, 2021 Share Posted February 8, 2021 Hi Tony, I didn't have your exact issues, but I was having a lot of issues with Affinity Photo 1.9. I originally installed it as an update to 1.8.5 and after all the issues I uninstalled it with the intention of installing 1.8.5 again, like you did. Instead, I decided to reinstall 1.9 (as a fresh install this time and not an upgrade to 1.8.5). Now it it is working great, so far. I quickly tried most of the things that were crashing it for me and they are all working fine. Now to find out why none of the 3 Affinity programs will even open at all on another laptop LOL. Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted February 8, 2021 Staff Share Posted February 8, 2021 OpenCL was causing artifacts with Focus Merging. The beta should fix that. I'd also recommend updating your grpahics drivers. If you don't have a discrete graphics card, try disabling OpenCL. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Tamsin22 Posted February 8, 2021 Share Posted February 8, 2021 17 hours ago, cooloox said: Hi Tony, I didn't have your exact issues, but I was having a lot of issues with Affinity Photo 1.9. I originally installed it as an update to 1.8.5 and after all the issues I uninstalled it with the intention of installing 1.8.5 again, like you did. Instead, I decided to reinstall 1.9 (as a fresh install this time and not an upgrade to 1.8.5). Now it it is working great, so far. I quickly tried most of the things that were crashing it for me and they are all working fine. Now to find out why none of the 3 Affinity programs will even open at all on another laptop LOL. Thanks for this tip - Affinity Photo 1.9 was also crashing my computer every time I used it - I've just uninstalled 1.8.5 and reinstalled 1.9.0 as a fresh install and so far it hasn't crashed.... cooloox 1 Quote Link to comment Share on other sites More sharing options...
Tony Stocks Posted February 8, 2021 Author Share Posted February 8, 2021 How do you do a clean install of 1.9 when I ran the installer it installed as an update to 1 8.5. Quote Link to comment Share on other sites More sharing options...
Tamsin22 Posted February 8, 2021 Share Posted February 8, 2021 1 minute ago, Tony Stocks said: How do you do a clean install of 1.9 when I ran the installer it installed as an update to 1 8.5. I uninstalled 1.8.5 first and then I opened the 1.9.0 exe file that i'd downloaded yesterday - then at some point I had to put my product key in and email for it to be approved. Quote Link to comment Share on other sites More sharing options...
Charlene Hamilton Posted February 8, 2021 Share Posted February 8, 2021 while working on my pics in affinity photo . It suddenly "stops responding" and trys and trys and trys ...spin spin spin ,....grrrr then closes it self . Quote Link to comment Share on other sites More sharing options...
Hans Müller Posted February 8, 2021 Share Posted February 8, 2021 When trying to open a LUT, same happens here. Affinity Photo just stops responding and then closes itself. Quote Link to comment Share on other sites More sharing options...
Tony Stocks Posted February 8, 2021 Author Share Posted February 8, 2021 I've reinstalled 1.8.5 but have download the Beta version of 1.9. This can be installed and not interfere with 1.8.5 so I can evaluate all the new features. I'll wait a while before committing to the full new 1.9 upgrade. Quote Link to comment Share on other sites More sharing options...
Tamsin22 Posted February 9, 2021 Share Posted February 9, 2021 16 hours ago, Tamsin22 said: I uninstalled 1.8.5 first and then I opened the 1.9.0 exe file that i'd downloaded yesterday - then at some point I had to put my product key in and email for it to be approved. Mistake - I meant to say... "I uninstalled 1.9.0 first ..." Quote Link to comment Share on other sites More sharing options...
verenice Posted February 17, 2021 Share Posted February 17, 2021 I am having the same issue. how do I install the old version before the 1.9 upgrade. I also read about the Beta but I cant find the download for Windows. Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted February 17, 2021 Staff Share Posted February 17, 2021 @verenice Welcome to the Serif Affinity forums 5 minutes ago, verenice said: I cant find the download for Windows The latest Photo Windows beta in found in a download link in the first few lines of the announcement post at the top of the Photo Beta forum here ,so right now the post is this one and the download link in the top line of the first post Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
philb275 Posted February 17, 2021 Share Posted February 17, 2021 Seems like version 1.9 is a car crash! Mine constantly crashes for no reason, white screen, won't save the files: a disaster. Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted February 17, 2021 Staff Share Posted February 17, 2021 @philb275 Sorry that you are having problems. I would suggest you look in Preferences > Performance and try with Hardware acceleration turned OFF (if it is on). You got the attention of the Software Development lead Mark for your first post, so perhaps if you answered his question in that thread we could help you more specifically Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.