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Hi and welcome!

Well you just posted very vage informations and missed to give more specific and concrete informations here! - So for which Affinity app (Affinity Photo, Affinity Designer, Affinity Publisher) and also very important for which operating system version (Win version/MacOS version)?

☛ Affinity Designer 1.10.5 ◆ Affinity Photo 1.10.5 ◆ OSX El Capitan

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Sorry yes it is Affinity Photo and running on windows 10. It looks like a jelly fish image on this version. It try's to open by giving a few seconds view as if it was and then just stops and disappears.

I have just uninstalled Affinity Photo and re installed it, I have Windows 10 and Affinity Photo still not opening, version 1.8.0 worked fine!

Help please?

Edited by Alan Shearman
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@Alan Shearman Can you check the following for me.

1, Open Colour Management > Advanced > Windows Colour System Defaults and check to see if the Device profile is set to scRGB virtual device model profile if so please change to sRGB IEC61966-2.1.

2, Reset the app, just in case. Hold down CTRL key and open, when the window appears release the key and click Clear.

Check to see if a crash report has be created based on the time/date when you are opening the 1.9 version, if one exists please attach here for checking.

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Are you sure you're using the latest driver for the HD 630 from Intel - and not the one from your notebook manufacturer? Drivers supplied by the latter may be shown as newest available drivers and still be significantly outdated. Windows Update does not change to newer native Intel drivers automatically.

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If I want to open my account in Affinity Photo itself, and I want to Sign in it says my password is not correct.

If I go with my browser on Affinty photo I can login. That's weird.

Now I can't dowload thy extras that came with the update 190.0

Ask to help me with the problem?

Best regards,

Peeters marc


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3 hours ago, Mavericks said:

If I go with my browser on Affinty photo I can login. That's weird.

I'm not sure what you mean by "with my browser on Affinity Photo". Can you explain that a bit more?

If you can go to https://affinity.store/account/downloads and you can login there, then the same email address and password should work from My Account in Affinity Photo. So if it doesn't there's a problem.

-- Walt

Desktop:  Windows 11 Home, version 21H2 (22000.613) 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 
Laptop:  Windows 10 Home, version 21H2 (19044.1706) 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
        Affinity Photo 1.10.6 (.1665) and 2.0..3  and beta/ Affinity Designer 1.10.6 (.1665)  and 2.0.3 and beta / Affinity Publisher 1.10.6 (.1665)  and 2.0.3 and beta
iPad Pro M1, 12.9", iPadOS 16.3, Apple Pencil 2, Magic Keyboard

      Affinity Photo 1.10.6 and 2.0.3 / Affinity Designer 1.10.6 and 2.0.3 / Affinity Publisher 2.0.3

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