Jolien Joekel Posted January 7, 2021 Share Posted January 7, 2021 Hi, I purchased the entire suite yesterday, money was deducted, but the products don't show up on my product download page. Have already contacted you via e-mail, but have since gotten locked out of the account I contacted you with... I have the bank statement, which you'll find attached. I purchased photo, publisher and designer for MacOS. Would really like to see this resolved today, because I really have a lot of work to do and already cancelled my adobe creative cloud subscription. Thanks in advance. Quote Link to comment Share on other sites More sharing options...
Staff SFurniss Posted January 7, 2021 Staff Share Posted January 7, 2021 @Jolien Joekel If you can email affinity@serif.com we can look into this for you. Quote Link to comment Share on other sites More sharing options...
Jolien Joekel Posted January 7, 2021 Author Share Posted January 7, 2021 Sent on a backup email account, awaiting response. Quote Link to comment Share on other sites More sharing options...
Technician Posted January 7, 2021 Share Posted January 7, 2021 Don't wait for satisfactory outcome. They stole your money, like they did with my purchase back in March. I got no refund, no license key. emmrecs01 1 Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted January 7, 2021 Share Posted January 7, 2021 1 hour ago, Technician said: Don't wait for satisfactory outcome. They stole your money, like they did with my purchase back in March. I got no refund, no license key. Your original thread has been updated (it appears the payment was refused by your bank, and we never received the money). Please don't hijack this thread. Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted January 7, 2021 Staff Share Posted January 7, 2021 I understand @Jolien Joekel has been informed that we have received his funds and has been sent his product keys already. He may come back and confirm. Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
Jolien Joekel Posted January 7, 2021 Author Share Posted January 7, 2021 I'm here, and I'm confirming! I have not yet received a refund from my bank, but the Affinity team has since supplied me with the products. Thanks! Quote Link to comment Share on other sites More sharing options...
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