Purchased, did not receive products

[Jolien Joekel]

Hi,

I purchased the entire suite yesterday, money was deducted, but the products don't show up on my product download page.

Have already contacted you via e-mail, but have since gotten locked out of the account I contacted you with...

I have the bank statement, which you'll find attached.

I purchased photo, publisher and designer for MacOS.

Would really like to see this resolved today, because I really have a lot of work to do and already cancelled my adobe creative cloud subscription.

Thanks in advance.

[SFurniss]

@Jolien Joekel If you can email affinity@serif.com we can look into this for you. 

[Jolien Joekel]

Sent on a backup email account, awaiting response.

[Technician]

Don't wait for satisfactory outcome. They stole your money, like they did with my purchase back in March. I got no refund, no license key.
 

 

[Mark Ingram]

1 hour ago, Technician said:

Don't wait for satisfactory outcome. They stole your money, like they did with my purchase back in March. I got no refund, no license key.

 

Your original thread has been updated (it appears the payment was refused by your bank, and we never received the money). Please don't hijack this thread.

[Patrick Connor]

I understand @Jolien Joekel has been informed that we have received his funds and has been sent his product keys already. He may come back and confirm. 

[Jolien Joekel]

I'm here, and I'm confirming! I have not yet received a refund from my bank, but the Affinity team has since supplied me with the products.

Thanks!