Wrong Color/Values

[grayed_out]

Hello,
Colors appear different than expected/shown in other apps (including ones with color management).
to illustrate this, i opened a website with a palette that shows the expected HEX values and used a color picker to confirm:

pasting giving code to a field within Designer (also Photo) results in a visually different color, again confirmed with a color picker:

the deviation is more noticeable with darker colors.
i use the standard sRGB color profile as shown in this image:

my display only covers the sRGB space and is calibrated towards that using DispalyCal (80 nits, D6500, 2.2 Gamma)
OS: W10/64

[Gabe]

Hi @grayed_out,

Sorry for the delayed reply. We were closed over Christmas/NY. 

Are you sure your browser is properly colour managed? Try opening this file in both your browser and our app. If you see an overall purple cast, you know it's not colour managed  

PDI_Target_WhackedRGB.jpg.zip

[grayed_out]

hello @Gabe,

i did open the provided image with both, my main browsers and Photo/Designer and they show full color. i also opened it in a regular image viewer that did show the tint, which wasn't present in the former cases.

[Gabe]

If you don't see any difference between the browser and our app using the tagged image, then it's all working fine  Looks like your image viewer does not colour manage though, so I suggest you use something that works correctly.  

[grayed_out]

i do see the same difference as stated initially of course -- the values are slightly different.
the test image only verified that color management is working (no purple tint) with the programs that matter (the image viewer i mentioned was just to see the tint and does not matter).

so the issue is not resolved!

please note if there is anything confusing about the problem that i should elaborate on.

also, the goal with working in SRGB for me is to land on the exact same color as apps that don't color manage as well, because the target apps that is designed for usually does not.

[Gabe]

Can you please attach a screen recording of this in action? Everything seems fine on my end. 

[grayed_out]

i can't do a screen recording right now, but i followed the exact steps and made screenshots:

this is the overview, a rectangle with the color value on the right in Designer and beside on the left is the snipping screenshot from the clipboard. website in the background and leftmost the snipping tool.

here are eyedropper values directly from the build-in Designer tool.

as you can see, it shows the wrong value outside of the application on the website color field and shows the right value on the clipboard file within Designer (but that field is visually wrong).

 

[Gabe]

Can you attach a screenshot of your Windows Colour Management > Advanced window? 

[elmonopascual]

Hi. Can this be related to this color picker bug?...

 

 

[Gabe]

I reckon it's a colour management issue going on here. Slightly different from your issue. 

[lb Cake]

I'm having a similar issue using HEX codes. I can paste the exact same code in two separate documents and get two different colors. If I use the Color Sampler Tool I can get consistent colors but the HEX codes don't match up. I've attached a video which will hopefully elucidate the problem.

[walt.farrell]

11 minutes ago, lb Cake said:

I can paste the exact same code in two separate documents and get two different colors.

What color format (RGB, CMYK) and color profile do the two documents have?

[lb Cake]

18 minutes ago, walt.farrell said:

What color format (RGB, CMYK) and color profile do the two documents have?

Howdy Will, 

At the time of the video the color profile for both documents was RGB Hex. I've since switched over to plain old RGB. I noticed when I tried to manually enter the RGB values that values above 100 are changed into  alphanumeric characters (1F, 7C, etc.) it seems that this transition is where the alteration in appearance is coming from. In RGB mode the color values go through the expected 0-255 range and the colors displayed are much more consistent with the source material. It's a tad bit more work but it appears entering in the RGB values in the RGB profile is a reasonable workaround.

Update: I can confirm that entering CMYK values directly allows for the correct display of colors.

Edited March 1, 2021 by lb Cake
Updated with additional information.