Alan Hutchison Posted November 28, 2020 Share Posted November 28, 2020 I transferred three HEIC format photos from my iPhone 12 Pro (running ios 14.2.1) to my Macbook Pro (13 inch 2019 running OSX 10.15.7) - two of them opened fine, the third crashes Photo on loading every single time. If Affinity support wish to contact me for a copy of the photo, let me know Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted December 1, 2020 Staff Share Posted December 1, 2020 Hi @Alan Hutchison, Welcome to Affinity Forums Thanks for reporting this. Can you upload the file(s) using this link for us to inspect please? Thank you. Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
Wayne L Posted January 22, 2021 Share Posted January 22, 2021 (edited) Hi @MEB, I came here because I'm having this same issue as well. Photos edited and saved on the iPhone in HEIC format crash both Photo and Designer instantly. Do you need additional examples uploaded? Would you like me to attach or upload any of the dump files from %AppData%\Affinity\Photo\1.0\CrashReports\reports? Regards, Wayne Edited January 22, 2021 by Wayne L Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted January 25, 2021 Staff Share Posted January 25, 2021 Hi @Wayne L, Welcome to Affinity Forums Yes, please. If you could upload a couple HEIC files that crash Affinity it would help a lot. Here's an upload link to send them directly to us. Thank you! Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
Wayne L Posted January 25, 2021 Share Posted January 25, 2021 Thanks! I thought I had more than one, but it was just that one which happened to be what I needed to edit/export again (of course)! I have a few other HEIC files that seem to open just fine. I can't seem to determine when the iPhone saves as JPG vs. HEIC? I upload these photos from the 'Photos' app to Dropbox and most have .JPG extensions while a few have .HEIC. At any case, I hope that example helps. I'm on PC if that matters and didn't originally notice the thread was in the MAC forum. Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted January 25, 2021 Staff Share Posted January 25, 2021 Thanks for the file @Wayne L. It's crashing for me on Windows too (macOS opens it without issues). Issue logged to be looked at. Wayne L 1 Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
Wayne L Posted January 26, 2021 Share Posted January 26, 2021 Thanks! I ran into another one yesterday, so I uploaded that as well in case it helps. Thank you for logging the issue! Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted January 27, 2021 Staff Share Posted January 27, 2021 Thanks Wayne. I've added it to our log/report as well. Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
nbmalin Posted February 26, 2021 Share Posted February 26, 2021 (edited) I have the same problem (that is APhoto crashes when some (not all) HEIC photos are imported from my iPhone 12 pro), but I have noticed that this only happens when the file name (ending) is written in uppercase (.HEIC). When the file name (on a file that makes APhoto crash) is changed from .HEIC (uppercase) to .heic (lowercase), it works fine. That is my experience anyway. Applies to both APhoto 1.8 and 1.9. Looking forward to this being fixed in future editions and hope the above can help identify what is causing the problem. macOS 10.15.7 Edited February 26, 2021 by nbmalin Quote Link to comment Share on other sites More sharing options...
Jakeblu Posted March 27, 2021 Share Posted March 27, 2021 Any resolution to this problem yet. Editing photos this morning from my iPhone XS first two no problem, third photo crashes Affinity. Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted March 29, 2021 Staff Share Posted March 29, 2021 Hi @Jakeblu, Welcome to Affinity Forums No, the issue remains open. Weird that two load fine and a third one crashes the app considering all are coming from the same iPhone. Maybe there's some setting that triggers the crash, like one using Depth Control and the other don't or some issue while transferring them to your Mac. Were they all transferred the same way? Is there any noticeable difference/setting on the one that crashes? Do you mind uploading them to be inspected please? I can provide an upload link if you wish to keep the files private - just let me know. Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
Andrw Posted May 2, 2021 Share Posted May 2, 2021 I also have some HEIC files that cause both Designer and Photo to crash. Happy to send an example file. Latest version both on latest official relase of Apple OS. M1 Macbook. I would rather not upload my granddaughter's portrait to a public forum. Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted May 4, 2021 Staff Share Posted May 4, 2021 Hi @Andrw, Welcome to Affinity Forums Thanks for your support. Here's an upload link to send the files directly to us for inspection. Much appreciated. Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
Andrw Posted May 4, 2021 Share Posted May 4, 2021 sorry, alternate email. Same person. Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted May 4, 2021 Staff Share Posted May 4, 2021 Thanks for the file @Andrw. I've logged the issue and passed the file to the dev team for further inspection. Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
Greg108 Posted May 5, 2021 Share Posted May 5, 2021 I have had the same problem for months with Affinity Photo. Immediate crash of the app when trying to open .heic files taken on iPhone and transferred to desktop. Happens so often that I just import the photos into the Photos app and then export as jpegs. I can open the jpegs just fine in Affinity Photo then. Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted May 5, 2021 Staff Share Posted May 5, 2021 Hi @Greg108, Welcome to Affinity Forums If you stumble across any HEIC files crashing the app please fill a bug report here in the forums/let us know so we can fix the issue. Whenever possible attach the heic file in question to your report (or request an upload link if you wish to keep them private). Thanks. Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
VictoriaS2024 Posted May 7, 2021 Share Posted May 7, 2021 I have this issue as well. I've uploaded the file that is causing the issue. Both affinity Photo and Designer crash with that file. Opening the file in GIMP and exporting as an HEIC file fixes the issue. Quote Link to comment Share on other sites More sharing options...
Dustin_Photos Posted June 19, 2021 Share Posted June 19, 2021 Hello, I to am having the same issues. uploading .heic photo crashing affinity. using Mac Big Sur. thank you for your time. Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted June 21, 2021 Staff Share Posted June 21, 2021 Hi @Dustin_Photos, Welcome to Affinity Forums Do you mind uploading the HEIC file(s) that crashes the app using this link to be inspected please? Was it taken with an iPhone? Thank you. Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
Sterling Wells Posted October 6, 2021 Share Posted October 6, 2021 I had this same issue, A few particular HEIC files kept crashing designer/photo. Although I don't have a solution to directly open the original HEIC file I do have a temporary work around for windows users. Open the HEIC file on your computers photo viewer. Go to Edit & Create. Click "Save a copy" Your computer will automatically save the file as a jpg . I tested this with 3 HEIC files that were crashing Affinity and had success with each. I did not see any resolution changes under the image properties. Alternative method: If for some reason your computer is not converting to jpg. Open the HEIC file Screenshot the image by pressing the windows & "prt sc" keys. (may be different for your computer) Open the screenshot jpg. You can then crop either on your default photo viewer or in Affinity. How to have photos captured in jpg. only from Iphones: Go to settings > click (camera) > click (formats) Change the camera capture format to (Most compatible) not High Efficiency/HEIC. Quote Link to comment Share on other sites More sharing options...
LarsNvG Posted October 18, 2021 Share Posted October 18, 2021 Hello, I have the same problem here. Some HEIC files crash affinity photo. Sometimes it works after a second or third try to open, but there are files that crash all the time. I added the one in the attachment. Best regards, Lars IMG_1881.HEIC Quote Link to comment Share on other sites More sharing options...
Joachim_L Posted October 18, 2021 Share Posted October 18, 2021 (edited) The file from @LarsNvG crashes for me too, no matter HWA on or off. Attached is the crash report. 0e501238-26a7-428d-9bde-39a29ab67bca.dmp PS: As a sidenote, GIMP 2.10 opens the file without a problem. Edited October 18, 2021 by Joachim_L Added more information LarsNvG 1 Quote ------ Windows 10 | i5-8500 CPU | Intel UHD 630 Graphics | 32 GB RAM | Latest Retail and Beta versions of complete Affinity range installed Link to comment Share on other sites More sharing options...
Komatös Posted October 18, 2021 Share Posted October 18, 2021 Same to me. I've tried with the current beta of APhoto. Faulty module: Libheif.dll See memory register extract SYMBOL_NAME: libheif!heif_register_encoder_plugin+18dbf MODULE_NAME: libheif IMAGE_NAME: libheif.dll STACK_COMMAND: ~36s ; .ecxr ; kb FAILURE_BUCKET_ID: INVALID_POINTER_READ_c0000005_libheif.dll!heif_register_encoder_plugin OSPLATFORM_TYPE: x64 OSNAME: Windows 8 FAILURE_ID_HASH: {6c5bea6b-71ec-2723-82e7-5cedab0b763a} 29ab9863-22c4-4f02-adeb-90f65486b7ae.dmp Quote AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 24H2 (26100.2033) Affinity Suite V 2.5.5 & Beta 2.(latest) Interested in a free (selfhosted) PDF Solution? Have a look at Stirling PDF Before you ask! No! Link to comment Share on other sites More sharing options...
Staff MEB Posted October 18, 2021 Staff Share Posted October 18, 2021 Hi @LarsNvG, Thanks for the report and file. What Affinity Photo version are you running? Can you attach the crash report to your reply please? I'm not having issues on macOS (it does crash on Windows). Thank you. Issue is being logged. Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
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