Boldlinedesign Posted November 7, 2020 Share Posted November 7, 2020 I downloaded the new beta tonight for Designer and each time I tried to register or sign in, it would either stay on the loading screen forever, or tell me it could not connect. Not sure what to do about that Link to comment Share on other sites More sharing options...
Boldlinedesign Posted November 7, 2020 Author Share Posted November 7, 2020 I'm trying again today with the same issues. is this a problem for anyone else? Link to comment Share on other sites More sharing options...
Staff DanG Posted November 9, 2020 Staff Share Posted November 9, 2020 Hi @Boldlinedesign, We have seen a few other people running into this, but as yet haven't been able to reproduce it internally. To help us try and pin it down, would you mind answering the following? Do this happen every time you run the app up? What is your OS version? What is your default browser and version? Are you using any non default IE settings? Are you using any firewalls, or is there anything unique about your network setup? What application language are you using? Does changing it change anything? If you'd prefer not to post any of this publicly, feel free to just drop me a pm. Thanks a lot Boldlinedesign 1 Link to comment Share on other sites More sharing options...
Boldlinedesign Posted November 9, 2020 Author Share Posted November 9, 2020 Thanks @DanG - I went ahead and sent you a PM Link to comment Share on other sites More sharing options...
Staff DanG Posted December 16, 2020 Staff Share Posted December 16, 2020 Hi @Boldlinedesign, I see you're still having problems. Can I ask if you are still seeing the same error messages or has anything changed in what your experiencing? Link to comment Share on other sites More sharing options...
Boldlinedesign Posted December 16, 2020 Author Share Posted December 16, 2020 Hey @DanG - Thanks for reaching out again - I appreciate it. Everything is the same as before. I just updated to the very newest beta release for Designer just now and still have the exact same error. I click on "My Account" from the top menu in the Designer 1.9.0.11 beta and I get the pop-up box to register. I have the two options at the bottom of that pop-up box - to register or sign in and both options result in a blue progress bar with the words "wait a moment" and then after a minute or two, it gives me the same "we're sorry, something went wrong during registration or sign-in". I have the option to try again or be reminded to try later. Link to comment Share on other sites More sharing options...
Boldlinedesign Posted December 16, 2020 Author Share Posted December 16, 2020 @walt.farrell - I had noticed you posted an earlier comment about being sure I use the correct login - my affinity main account and not mistakenly use the forum account info - Good advice, but right now I can't even access a place to enter anything! I simply press either option, to register or log in and I get a new pop up window telling me to wait and then it tells me something went wrong. That's as far as I can ever get. I decided to download the current beta for Photo and see if it made a difference to register or log in from there instead and so far it appears stuck at the "Please wait a moment" screen. At the risk of beating a dead horse - I can't even access a place to enter a password and username to register to log in much less enter the wrong info! Link to comment Share on other sites More sharing options...
Boldlinedesign Posted December 16, 2020 Author Share Posted December 16, 2020 @DanG - Update: I installed the Designer beta on my windows PC laptop (I own licenses for both Photo and Designer on both platforms) and was able access everything that way without any issues at all. So it looks like the issue logging in is with my main mac computer Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted December 16, 2020 Staff Share Posted December 16, 2020 Good to hear about the Windows beta build. If you CTRL+Run up the Designer 1.9.0.11 beta is there an option to "Reset Account Data"? (at the bottom of all the options available to reset). (We know the current Photo beta on macOS does not include all the latest changes and is awaiting a rebuild) Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
Boldlinedesign Posted December 16, 2020 Author Share Posted December 16, 2020 @Patrick Connor - thanks for replying. Can you clarify what you mean by "If you CTRL+Run up the Designer 1.9.0.11 beta " I assume you mean on the Mac. Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted December 16, 2020 Staff Share Posted December 16, 2020 yes I do, as the mac is the one you cannot get to work as I understand Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
Boldlinedesign Posted December 16, 2020 Author Share Posted December 16, 2020 3 minutes ago, Patrick Connor said: yes I do, as the mac is the one you cannot get to work as I understand ok but I'm not sure I understand the actual operation you're asking me to do on the mac. If I hold down the CTRL key as I double-click the designer beta icon, it acts like a right-mouse-click and I get a sub-menu. I tried holding down the apple key as I double-clicked the designer beta app to open and it didn't seem to do anything different than a normal opening of the app. Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted December 16, 2020 Staff Share Posted December 16, 2020 Press and hold down CTRL key (keep pressed until told not to) Click the application icon once In the menu that appears choose "Open" Keeping CTRL pressed wait till you see a dialog that offers to reset the application variables. Release the CTRL key check the last option "Reset Account Data" and choose "Clear" The application will start with that option reset Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
Boldlinedesign Posted December 18, 2020 Author Share Posted December 18, 2020 I understand now what you were asking me to do - I tried that and then attempted to connect again and it hung on the "please wait" - after a while i closed it out. Link to comment Share on other sites More sharing options...
Andrew (Poland) Posted February 4, 2021 Share Posted February 4, 2021 On 11/7/2020 at 7:11 PM, Boldlinedesign said: I'm trying again today with the same issues. is this a problem for anyone else? I have the same (Photo & Publisher). Only Designer has logged correctly. Affinity Designer/Photo/Publisher v.2 for Win11, Dell XPS 9500 (Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz 2.59 GHz | 32GB RAM) Link to comment Share on other sites More sharing options...
voitek Posted February 4, 2021 Share Posted February 4, 2021 Change language in Edit>Preferences>General and it will let you login afterwards. Link to comment Share on other sites More sharing options...
Staff DanG Posted February 4, 2021 Staff Share Posted February 4, 2021 Thanks @Andrew (Poland). We had an issue processing registrations for certain locales, however this has now been resolved. Thanks again Link to comment Share on other sites More sharing options...
Barni M. Posted February 8, 2021 Share Posted February 8, 2021 Same issue here. Didn't work yesterday on my personal computer. Doesn't work today on my work comupter either. I was trying to sign-in, as I already have an account, but choosing to register doesn't seem to make a difference. Link to comment Share on other sites More sharing options...
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