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Installed fonts not showing up in font list


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Hi there. 

In a document, while opening either the Art Text Tool or the Text Box, in the font list (one you open it and try to select another font), there are fonts that (even though they are recognised) are not showing up in the font list. Has anyone encountered this issue? Is there a fix?

Thank you.

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What kinds of fonts are they? Do they have unusual names (e.g. beginning with a numeral or a lowercase letter)? What do you mean by “recognised”?

Alfred spacer.png
Affinity Designer/Photo/Publisher for Windows 1.10 • Windows 10 Home/Pro
Affinity Photo for iPad 1.10 • Designer for iPad 1.10 • iPadOS 15.6.1 (iPad Air 2)

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1 hour ago, Alfred said:

What kinds of fonts are they? Do they have unusual names (e.g. beginning with a numeral or a lowercase letter)? What do you mean by “recognised”?

Hi there Alfred.

I made a screen recording. The example here: Bebas Neue / a font that was installed several versions ago into APhoto. It’s recognised, but missing from the font list. 

Please check the attachment 

 

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Thanks for the screen recording. Very strange!

Was Bebas Neue installed directly into APh, or was it installed (via a configuration profile) for use in any app on your iPad? Have you tried uninstalling and reinstalling it?

Alfred spacer.png
Affinity Designer/Photo/Publisher for Windows 1.10 • Windows 10 Home/Pro
Affinity Photo for iPad 1.10 • Designer for iPad 1.10 • iPadOS 15.6.1 (iPad Air 2)

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3 hours ago, Alfred said:

Thanks for the screen recording. Very strange!

Was Bebas Neue installed directly into APh, or was it installed (via a configuration profile) for use in any app on your iPad? Have you tried uninstalling and reinstalling it?

Thank you for the reply. Sorry for my delay in answering. The font install was made via Aph. Like any other fonts that I use in the app. I have unistalled them and reinstalled them. Same issue...

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  • Moderators

Hey Dan_Stefan,

Can you upload the font to this private Dropbox folder please:
https://www.dropbox.com/request/7TzlonBPbt1H0RxJJvhv

Only QA and Development have access to this and due to licensing, we prefer to delete the font as soon as the issue has been resolved.

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Hi Dan,

I've checked them on Windows and macOS and they both pick the font up, however iOS simply does not see it. I'm not entirely sure why that is. 

I will poke this a bit more but I might have to just log this as a bug with the developers.

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I've managed to get them showing through the Adobe Creative Cloud as the font was on their list of available fonts to download. It then shows up in Affinity but is unsuable as it shows red in the list.

So we know the font must work on iPadOS. I will keep poking this. 

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1 hour ago, Chris B said:

Hi Dan,

I've checked them on Windows and macOS and they both pick the font up, however iOS simply does not see it. I'm not entirely sure why that is. 

I will poke this a bit more but I might have to just log this as a bug with the developers.

Thank you for you support Chris.

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1 hour ago, Chris B said:

I've managed to get them showing through the Adobe Creative Cloud as the font was on their list of available fonts to download. It then shows up in Affinity but is unsuable as it shows red in the list.

So we know the font must work on iPadOS. I will keep poking this. 

Thank you Chris. I found it pretty odd as well. 

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  • 1 year later...

In my case, on the iPad, is still the same. The font is recognised when opening a file that contains text in Bebas Neue, but in the font list it is not visible. 
On the mac app, there are no such problems.

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  • 1 month later...
1 hour ago, Cliodhna said:

I’m having the same problem with Bebas Neue on the iPad.. would rather not have to pay for the Mac app to use one font! Does anyone have a fix?

Welcome to the Serif Affinity Forums, @Cliodhna. :)

I’m afraid I don’t know of a fix as such, but please see the following post for a workaround which may be acceptable to you:

 

Alfred spacer.png
Affinity Designer/Photo/Publisher for Windows 1.10 • Windows 10 Home/Pro
Affinity Photo for iPad 1.10 • Designer for iPad 1.10 • iPadOS 15.6.1 (iPad Air 2)

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