Filing problem on iMac.

[SueB]

I am just starting to learn how to use Affinity Photo.  When merging three photos I saved my work on Desktop.  Now I can only open Affinity Photo by clicking on that saved image on Desktop.  How can I revert back to opening Affinity Photo by clicking on the Affinity Photo icon-there is a dot under the icon the whole time now as if it is open even when it is closed!  (On iMac).

[Callum]

Hi SueB,

Welcome to the forums

It is likely that you have closed the apps active window but not the app itself. You can see an example of what to do in this situation in my attached video.

Thanks

C

[GarryP]

Callum, I’ve watched the video a few times and can’t see anything happening, expect for a small mouse movement at the start.
Is there a particular thing we should be looking for?

[Callum]

I am re-opening Affinity via the menu towards the top left which only appears when Affinity Photo is the active app. This is what I think SueB needs to do.

[GarryP]

I can only see your mouse moving to the “Submit Reply” button and that’s all. The menu at top-left stays on QuickTime.

[Callum]

Its playing fine for me here when I re-download it. What length is the video for you it should be 10 seconds.

[LuckyMan]

Hi !

I got the same problem. Seems like the workspace isn't rendered properly.

I tried with Affinity Designer 1.7.3, Affinity Designer 1.7.0 and Affinity Photo 1.7.3 and I got the same.

 

Regards,

G.

 

[firstdefence]

What happens if you change the render settings on the performance tab in Affinity Preferences

[LuckyMan]

19 minutes ago, firstdefence said:

What happens if you change the render settings on the performance tab in Affinity Preferences

I switched to "Software", restarted and works fine (very slow, but fine) !

I tried with "OpenGL (basic)" and "OpenGL" and desn't work ... maybe something changed on Mac OS ? I got Catalina 10.15.2 on a 13" MacBook Air Early 2015 with 8GB RAM

 

Thank you very much !

Edited January 17, 2020 by LuckyMan

[GarryP]

Callum’s video – as watched in Firefox – is around 10 seconds long but not much happens after the first second or so.
I tried clearing my Firefox cache but it was still the same.
However, when I downloaded the MOV file and watched it in the Windows “Films & TV” app it works.
I have no idea why that would be.
Callum, have you tried watching the video via your web browser? Or asked someone else to on their machine? What happens?

[firstdefence]

@LuckyMan So your Mac can't use Metal?

[firstdefence]

7 minutes ago, GarryP said:

Callum’s video – as watched in Firefox – is around 10 seconds long but not much happens after the first second or so.
I tried clearing my Firefox cache but it was still the same.
However, when I downloaded the MOV file and watched it in the Windows “Films & TV” app it works.
I have no idea why that would be.
Callum, have you tried watching the video via your web browser? Or asked someone else to on their machine? What happens?

I have just watched callums vid in Safari 13.0.4 and it runs fine, but on FF 70 it runs for 2 seconds and then stops.

Note: video runs correctly in FF 72.0.1 latest FF so update your FF Garry.

[LuckyMan]

@firstdefence I'm not sure how to check if the Intel Graphics HD 6000 supports Metal. Did you know how can I check it ?

Regards,

G

[firstdefence]

HD 6000 does support metal, there is usually settings active under the performance tab in preferences: James can help explain here: https://affinity.serif.com/en-gb/tutorials/photo/desktop/video/342249763/

[GarryP]

It seems like everyone who has posted here – except me – is using a Mac whereas I’m on Windows.
There may be an issue with the Quicktime MOV encoding not being MP4 which could be causing Firefox to not display the file properly.
Windows doesn’t come with Quicktime so Windows Firefox may not be decoding it properly, but that doesn’t tell me why it stops on firstdefence’s Mac Firefox too.
More research needed, but in the meantime some people might not be able to watch some of the videos directly in the forum.

[markw]

7 minutes ago, GarryP said:

Callum’s video – as watched in Firefox – is around 10 seconds long but not much happens after the first second or so.
I tried clearing my Firefox cache but it was still the same.
However, when I downloaded the MOV file and watched it in the Windows “Films & TV” app it works.
I have no idea why that would be.
Callum, have you tried watching the video via your web browser? Or asked someone else to on their machine? What happens?

It plays fine for me here Garry. Using Firefox v72.0.1
Like Callum suggested, although the original poster had closed the windows they had not actually quit AP.
In general on Macs clicking the red traffic light button closes just the window not the app. But quite a few apps, including some from Apple themselves, don’t respect this old Mac convention and will in fact close the app.
This inconsistency can understandably lead to some confusion at times.

[LuckyMan]

6 minutes ago, LuckyMan said:

@firstdefence I'm not sure how to check if the Intel Graphics HD 6000 supports Metal. Did you know how can I check it ?

Regards,

G

 

[LuckyMan]

2 minutes ago, firstdefence said:

HD 6000 does support metal, there is usually settings active under the performance tab in preferences: James can help explain here: https://affinity.serif.com/en-gb/tutorials/photo/desktop/video/342249763/

Thank you; i'm going to look Jame's tutorial ...

[firstdefence]

7 minutes ago, GarryP said:

It seems like everyone who has posted here – except me – is using a Mac whereas I’m on Windows.
There may be an issue with the Quicktime MOV encoding not being MP4 which could be causing Firefox to not display the file properly.
Windows doesn’t come with Quicktime so Windows Firefox may not be decoding it properly, but that doesn’t tell me why it stops on firstdefence’s Mac Firefox too.
More research needed, but in the meantime some people might not be able to watch some of the videos directly in the forum.

Odd that I had that issue but the update to Firefox fixed it, so must have been a bug of some sort. Just had a look over some of the fixes from FF70 to FF72.0.1 and most relate to security and memory issues.

[GarryP]

I’ve just checked and my Andriod Firefox won’t play the file at all.
I get a “No video with supported format and MIME type found” banner.
I’m not personally all that bothered about not seeing videos on my phone but I thought I’d add it to the mix.
I’m using version 72.0.1 of Firefox on Windows and version 68.4.1 on Android (I have a fairly old phone). Both are automatically updated.

[R C-R]

3 hours ago, markw said:

In general on Macs clicking the red traffic light button closes just the window not the app.

Typically, clicking the red "close" button in Mac apps that can support more than one window just close that window without quitting the app. Clicking the red "close" button in apps that support only one window usually will both close the window & quit the app, but there are some that just close the window without quitting.